Limited Warranty and Support Guide - Refurbished
Page 7
... blank tape removable media, please refer to you . See "Contacting HP" for HP software. If your HP Option is installed in an HP Hardware Product, HP may provide warranties directly to HP for replacement. Non-HP options are provided "AS IS". TO THE MAXIMUM EXTENT PERMITTED BY ...• Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to the HP Option and are included in the HP Option product packaging. advanced feature support for online resources and telephone support. See your sole remedy shall be ...
... blank tape removable media, please refer to you . See "Contacting HP" for HP software. If your HP Option is installed in an HP Hardware Product, HP may provide warranties directly to HP for replacement. Non-HP options are provided "AS IS". TO THE MAXIMUM EXTENT PERMITTED BY ...• Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to the HP Option and are included in the HP Option product packaging. advanced feature support for online resources and telephone support. See your sole remedy shall be ...
Limited Warranty and Support Guide - Refurbished
Page 18
... notifications about product enhancements, the most recent support alerts, and driver updates specific to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model...-up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, ...
... notifications about product enhancements, the most recent support alerts, and driver updates specific to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model...-up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, ...
Limited Warranty and Support Guide - Refurbished
Page 11
... purchase. Software technical support does NOT include assistance with: • Non-HP software that doesn't ship with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following : Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for...
... purchase. Software technical support does NOT include assistance with: • Non-HP software that doesn't ship with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following : Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for...
Limited Warranty and Support Guide - Refurbished
Page 13
...purchase available. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 .... Telephone support is free during your HP products. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you call HP Customer Care, toll-free, by phone...
...purchase available. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 .... Telephone support is free during your HP products. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you call HP Customer Care, toll-free, by phone...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 14
... computer or on the first page of the transmission, the date and time it is subject to the equipment specifically discussed in the "Troubleshooting" section of this happens, the telephone company will disable alarm equipment, consult your telephone company or a qualified installer. If this... may make necessary modifications to file a complaint with the FCC if you are the REN without a decimal point (e.g., 03 is experienced with this HP equipment causes harm to the telephone network, the telephone company will be advised of your fax machine, you in a margin at the top or ...
... computer or on the first page of the transmission, the date and time it is subject to the equipment specifically discussed in the "Troubleshooting" section of this happens, the telephone company will disable alarm equipment, consult your telephone company or a qualified installer. If this... may make necessary modifications to file a complaint with the FCC if you are the REN without a decimal point (e.g., 03 is experienced with this HP equipment causes harm to the telephone network, the telephone company will be advised of your fax machine, you in a margin at the top or ...
Warranty
Page 11
... : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following : Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for HP software. Any exceptions to this will be specified in the product documentation do not solve the...
... : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following : Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for HP software. Any exceptions to this will be specified in the product documentation do not solve the...
Warranty
Page 25
Go to: http://register.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, ...preinstalled on your limited warranty period. 23 Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you call...
Go to: http://register.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, ...preinstalled on your limited warranty period. 23 Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you call...
Warranty
Page 11
... and software update information. • Set up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of purchase. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in your nearest HP Support location via multiple contact methods, including electronic media and telephone...
... and software update information. • Set up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of purchase. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in your nearest HP Support location via multiple contact methods, including electronic media and telephone...
Warranty
Page 25
... English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your computer. 2 Use the Help and Support...
... English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your computer. 2 Use the Help and Support...
Limited Warranty and Support Guide
Page 8
... with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following information available before you can receive support by doing the following: Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for warranty, service and support...
... with : • Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following information available before you can receive support by doing the following: Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for warranty, service and support...
Limited Warranty and Support Guide
Page 9
... the Help and Support Center for help with hardware and software questions. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a...to open the enclosure of serious injury read the Safety & Comfort Guide. be heavy; Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information, refer to Get Help Follow These Steps When You Need Help 1 Check the setup...
... the Help and Support Center for help with hardware and software questions. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a...to open the enclosure of serious injury read the Safety & Comfort Guide. be heavy; Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information, refer to Get Help Follow These Steps When You Need Help 1 Check the setup...
Warranty
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... Indonesia: (21) 350-3408 Hours: Mon.-Fri. 8 a.m.-5 p.m. Malaysia: 1800 88 8588 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Pakistan: Call your computer retailer, or second, ...) 0124 2346992 (Toll) 9350623861 (SMS Only) Hours: Mon.-Sat. 9 a.m.-9 p.m. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions.
... Indonesia: (21) 350-3408 Hours: Mon.-Fri. 8 a.m.-5 p.m. Malaysia: 1800 88 8588 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Pakistan: Call your computer retailer, or second, ...) 0124 2346992 (Toll) 9350623861 (SMS Only) Hours: Mon.-Sat. 9 a.m.-9 p.m. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions.
Warranty
Page 50
... to get software updates. 5 If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Support Information Don't Forget to...
... to get software updates. 5 If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Support Information Don't Forget to...
Warranty
Page 24
The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help...Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer retailer, or second, call your computer. Go to: http://register.hp.com Where to Register! Click Start, and then click Help and Support. Support Information Don't Forget to Get Help Follow These Steps When You...
The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help...Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer retailer, or second, call your computer. Go to: http://register.hp.com Where to Register! Click Start, and then click Help and Support. Support Information Don't Forget to Get Help Follow These Steps When You...
Warranty
Page 22
... help with setting up and using your computer. 2 Use the Help and Support Center for computers bought from a BT land line, maximum call the HP Customer Care Center at: Nigeria: (01) 271 2320 (08:00--17:00 Central Africa Time) Kenya: +27 11 234 5872 (08:00-17... Time) Republic of Ireland: 1890 92 39 02 Republic of -warranty products (U.K. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware...
... help with setting up and using your computer. 2 Use the Help and Support Center for computers bought from a BT land line, maximum call the HP Customer Care Center at: Nigeria: (01) 271 2320 (08:00--17:00 Central Africa Time) Kenya: +27 11 234 5872 (08:00-17... Time) Republic of Ireland: 1890 92 39 02 Republic of -warranty products (U.K. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware...
Getting Started
Page 4
Troubleshooting and Maintenance 39 Troubleshooting Computer Problems 39 Repairing Software Problems 57 Maintenance ...60 System Recovery...63 Performing the Post-Recovery Procedure 67 Index...69 iv Getting Started (features vary by model)
Troubleshooting and Maintenance 39 Troubleshooting Computer Problems 39 Repairing Software Problems 57 Maintenance ...60 System Recovery...63 Performing the Post-Recovery Procedure 67 Index...69 iv Getting Started (features vary by model)
Getting Started
Page 24
... adjust the volume by model) To set speaker volume. For help with the sound level, close it . 3 When you are satisfied with audio, check the troubleshooting items in the upper-right corner. see "HDMI-connected display produces no sound." The Volume knob on page 47. Or 1 Right-click the Volume icon...
... adjust the volume by model) To set speaker volume. For help with the sound level, close it . 3 When you are satisfied with audio, check the troubleshooting items in the upper-right corner. see "HDMI-connected display produces no sound." The Volume knob on page 47. Or 1 Right-click the Volume icon...
Getting Started
Page 43
...page 40 "Power" on page 41 "Display (monitor)" on page 41 "Keyboard and mouse (with a monitor or a printer. Troubleshooting Computer Problems These tables present some symptoms of issues you can try. The tables also provide possible solutions you may encounter while installing,... starting up, or using your computer. Maintenance information and guidelines in "Troubleshooting Computer Problems" on page 39. For more information, refer to the documentation provided by the product manufacturer for information about ...
...page 40 "Power" on page 41 "Display (monitor)" on page 41 "Keyboard and mouse (with a monitor or a printer. Troubleshooting Computer Problems These tables present some symptoms of issues you can try. The tables also provide possible solutions you may encounter while installing,... starting up, or using your computer. Maintenance information and guidelines in "Troubleshooting Computer Problems" on page 39. For more information, refer to the documentation provided by the product manufacturer for information about ...
Getting Started
Page 45
... that your monitor.) Reconnect the power plug to the documentation that came with your computer may be in an exceedingly hot environment. Computer shuts down . Troubleshooting and Maintenance 41 Press the On button on the keyboard. When drive activity stops, remove the disk and press the spacebar on the front of...
... that your monitor.) Reconnect the power plug to the documentation that came with your computer may be in an exceedingly hot environment. Computer shuts down . Troubleshooting and Maintenance 41 Press the On button on the keyboard. When drive activity stops, remove the disk and press the spacebar on the front of...
Getting Started
Page 47
... off the computer, unplug and reconnect the mouse cable, and then restart the computer. If the mouse is still not detected, turn on your computer. Troubleshooting and Maintenance 43 Unplug and reconnect the mouse cable to the back of your computer, and then turn off the computer by the computer. programs...
... off the computer, unplug and reconnect the mouse cable, and then restart the computer. If the mouse is still not detected, turn on your computer. Troubleshooting and Maintenance 43 Unplug and reconnect the mouse cable to the back of your computer, and then turn off the computer by the computer. programs...