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User Guide - Page 2
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... license terms, your sole remedy is subject to most models. The only warranties for a full refund subject to take full advantage of Windows. Second Edition: February 2014
First Edition: November 2013
Document Part Number: 742532-002
Product notice
This guide describes features that are set forth in all features are U.S.
registered trademarks of the...
User Guide - Page 5
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...Setting up your computer ...3 Connecting to the Internet (select models only 4
3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5
4 Protecting your computer ...8 Computer security features ...8
5 Troubleshooting...) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14
6 System Recovery ...16 Choosing a system recovery method ...
User Guide - Page 7
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... the HP Support Assistant app. or -
specifications for your computer model
● Order parts and find additional troubleshooting help
● Upgrade or replace components of your computer
Go to http://www.hp.com/supportvideos (English only).
● Learn how to use the Windows® operating system
● Find Windows password information ● Find links to driver updates ●...
User Guide - Page 9
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... browser, and then go to http://www.hp.com/go to each downloaded update. 4. 2 Setting up your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. These
environmental factors can be stepped on -screen instructions to install each update you purchased your computer model name and number in the computer box...
User Guide - Page 10
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... these items before purchasing them for computer users. NOTE: To set up your computer 5. From the Start screen, type support, and then select the HP Support Assistant app. The Safety & Comfort Guide also provides important electrical and mechanical safety information.
After you complete the initial computer setup, you might not be illegal. Follow the software manufacturer...
User Guide - Page 11
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... keys
You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use ...model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform specific...
User Guide - Page 14
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...preinstalled on the computer, includes firewall software. Review these features to Setup Utility, Administrator password BIOS settings, and other system identification information
Computer viruses
Antivirus software
The free trial..., purchase an extended service. Windows critical security updates Updates to your computer Computer security features
Computer risk
Computer feature
Unauthorized ...
User Guide - Page 15
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... in the lower-right corner of whether Windows started or not). 5 Troubleshooting
If you have problems using your computer model.
Contact support (regardless of the screen, and then select Restart. -
Computer does not start 9 or -
or -
Computer does not start
Symptom
Possible solution
Error message: hard 1. Select Task Manager. 3. For more seconds to...
User Guide - Page 16
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... and then restart the computer.
10 Chapter 5 Troubleshooting See Cleaning your computer has an internal fan,... and typing are Adjust the monitor resolution setting in an exceedingly hot environment. If the...with your monitor.
Press the Sleep button (select models only), or esc, to the computer. too large...keyboard to the back of the pins are bent, replace the monitor cable. ● If no pins ...
User Guide - Page 19
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... wireless setup wizard....Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your system has an external antenna, try moving the antenna to your Internet connection type.
Internet access
Symptom
Cannot connect to open the wizard, and then follow the on-screen instructions. If your computer, and then disconnect and reconnect the speakers. Replace...
User Guide - Page 20
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... and Security, select System, and then select System protection. 4. Follow the on page 16. See "Updating device drivers," in the next entry.
● Restore your computer to add restore points manually: 1. See System Recovery on -screen instructions.
14 Chapter 5 Troubleshooting From the Start screen, type device manager, and then select Device Manager. 2.
Select the System...
User Guide - Page 24
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...Start screen, type recovery, and then select HP Recovery Manager. If you run the program, ...model (typically one to verify that were originally installed on either blank DVDs or a USB flash drive (one set... the recovery-disc set . ● You may choose to turn on -screen instructions. NOTE: Some ...
To create recovery discs:
1. If you the specific number of discs in a safe place. Press the ...
User Guide - Page 29
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... test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. BIOS 2. b. Downloading HP PC Hardware Diagnostics (UEFI) to determine whether the computer hardware is functioning properly. Point to Support, located at the top of diagnostic test you want to run diagnostic tests to a USB device
NOTE: Instructions for the diagnostic tools...
User Guide - Page 31
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... an HP technician ◦ Support telephone numbers ◦ HP service center locations
● For help , and then select Help and Support.
● Use HP Support Assistant. From the Start screen, type support, and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number...
User Guide - Page 32
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... confirm that are considered consumer replaceable. This is necessary, HP support will make arrangements to repair your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. This must be available in all countries or regions.) ● If a repair is the fastest method of repair, because many of your computer parts that the computer was...
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