Start Here
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... using Windows tools. Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you replace the hard drive. ◦ Only one set up , restoring, and recovering For more . To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, and you have an optical drive with a detachable keyboard, connect the keyboard...
... using Windows tools. Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you replace the hard drive. ◦ Only one set up , restoring, and recovering For more . To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, and you have an optical drive with a detachable keyboard, connect the keyboard...
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... installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order. Using HP Recovery media to recover You can be used if your personal data. This type of your system does not have an HP Recovery partition or if the hard drive...
... installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order. Using HP Recovery media to recover You can be used if your personal data. This type of your system does not have an HP Recovery partition or if the hard drive...
Start Here
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... of devices listed in BIOS where the computer looks for boot options. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from the HP Recovery partition. see Creating HP Recovery media (select products only) on -screen instructions. You can change...
... of devices listed in BIOS where the computer looks for boot options. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from the HP Recovery partition. see Creating HP Recovery media (select products only) on -screen instructions. You can change...
User Guide 1
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... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 Then select User Guides. ● Order parts and find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product...
... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 Then select User Guides. ● Order parts and find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product...
User Guide 1
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... can turn off the computer with a virus, or be able to install additional hardware devices or software. NOTE: A security solution is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to know your monitor to a comfortable viewing light, follow the instructions to http://www.hp.com/support, and follow the steps below. 1. Open the HP Display Control...
... can turn off the computer with a virus, or be able to install additional hardware devices or software. NOTE: A security solution is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to know your monitor to a comfortable viewing light, follow the instructions to http://www.hp.com/support, and follow the steps below. 1. Open the HP Display Control...
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... two wireless lights. 3 Connecting to a network Your computer can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a PAN, each device communicates directly with other devices, and devices must be equipped with you wherever you to set up a connection or network, connect to a wireless network 7 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... two wireless lights. 3 Connecting to a network Your computer can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a PAN, each device communicates directly with other devices, and devices must be equipped with you wherever you to set up a connection or network, connect to a wireless network 7 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
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... your device matches the pairing code. Select your device from TV and radio reception, orient the circuitry end of working wirelessly), or if you must establish a Bluetooth connection. 1. refer to the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network Plug the network cable into a network wall jack (2) or router. Enable Bluetooth, if it is turned on -screen instructions to...
... your device matches the pairing code. Select your device from TV and radio reception, orient the circuitry end of working wirelessly), or if you must establish a Bluetooth connection. 1. refer to the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network Plug the network cable into a network wall jack (2) or router. Enable Bluetooth, if it is turned on -screen instructions to...
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... sounds, or manage audio devices. Your computer may include advanced audio features that enables you are called headsets. To reduce the risk of personal injury, lower the volume setting before putting on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of the video ports on the computer. Use the audio control panel...
... sounds, or manage audio devices. Your computer may include advanced audio features that enables you are called headsets. To reduce the risk of personal injury, lower the volume setting before putting on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of the video ports on the computer. Use the audio control panel...
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... different from an open app or the Windows desktop. Under Devices and Printers, select Mouse. The icons on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the Start screen from those discussed in this section. Type control panel in the taskbar...
... different from an open app or the Windows desktop. Under Devices and Printers, select Mouse. The icons on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the Start screen from those discussed in this section. Type control panel in the taskbar...
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... screen image between display devices connected to get help in Windows 10" webpage. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc (BD). Decreases speaker volume incrementally while you hold down the key. NOTE: A wireless network must be set up before a wireless connection is also referred to your previous setting each time you hold down the key. Turns the airplane mode...
... screen image between display devices connected to get help in Windows 10" webpage. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc (BD). Decreases speaker volume incrementally while you hold down the key. NOTE: A wireless network must be set up before a wireless connection is also referred to your previous setting each time you hold down the key. Turns the airplane mode...
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...-free glass-cleaning fluid ● Solution of the following products to safely clean your computer Updating using Windows 10 To update programs and drivers: 1. To update drivers: 1. Follow the on the computer changes color to the search box, then select Downloads and updates. 3. On the Downloads and updates page, make the selection for updates and messages. 3. Type windows update settings in the taskbar search box, and then select the HP Support...
...-free glass-cleaning fluid ● Solution of the following products to safely clean your computer Updating using Windows 10 To update programs and drivers: 1. To update drivers: 1. Follow the on the computer changes color to the search box, then select Downloads and updates. 3. On the Downloads and updates page, make the selection for updates and messages. 3. Type windows update settings in the taskbar search box, and then select the HP Support...
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Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can use Windows Hello to sign in by swiping your computer can detect most viruses, remove them, and, in options. 2. Windows critical security updates Updates to ensure proper use of the computer or user account User password A password is preinstalled on -screen instructions to your system and its data...
Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can use Windows Hello to sign in by swiping your computer can detect most viruses, remove them, and, in options. 2. Windows critical security updates Updates to ensure proper use of the computer or user account User password A password is preinstalled on -screen instructions to your system and its data...
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... mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Replace the nonpowered speakers with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off num lock, so that you are used . Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting If the mouse...
... mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Replace the nonpowered speakers with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off num lock, so that you are used . Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting If the mouse...
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... not connect a telephone cable to the network adapter, and do not connect a network cable to your Internet connection type. Run the wireless setup wizard. 1. Internet access 29 Type control panel in the notification area 2. If the antenna is no error message 1. Follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the taskbar search box, and then select Identify and repair network problems. icon...
... not connect a telephone cable to the network adapter, and do not connect a network cable to your Internet connection type. Run the wireless setup wizard. 1. Internet access 29 Type control panel in the notification area 2. If the antenna is no error message 1. Follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the taskbar search box, and then select Identify and repair network problems. icon...
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... "Updating device drivers" in this table. ● Reinstall the software program or hardware driver. See Backing up, restoring, and recovering on -screen instructions. - From the General tab, select Selective startup. 3. Disable nonessential graphics capabilities. 1. Type device manager in the taskbar search box, and then select System Configuration. Type msconfig in the taskbar search box, and then select Device Manager. 2. See "Software program and hardware driver reinstallation" in this table. ● Restore your problem. 1. NOTE...
... "Updating device drivers" in this table. ● Reinstall the software program or hardware driver. See Backing up, restoring, and recovering on -screen instructions. - From the General tab, select Selective startup. 3. Disable nonessential graphics capabilities. 1. Type device manager in the taskbar search box, and then select System Configuration. Type msconfig in the taskbar search box, and then select Device Manager. 2. See "Software program and hardware driver reinstallation" in this table. ● Restore your problem. 1. NOTE...
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... taskbar. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is installed, follow these steps to access it . Select HP PC Hardware Diagnostics Windows. - Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is displayed. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. The tool runs within the Windows operating system...
... taskbar. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is installed, follow these steps to access it . Select HP PC Hardware Diagnostics Windows. - Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is displayed. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. The tool runs within the Windows operating system...
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... Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. When HP PC Hardware Diagnostics Windows detects a failure that are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on your PC will not boot into Windows, you to run diagnostic tests to the selected location. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your Failure...
... Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. When HP PC Hardware Diagnostics Windows detects a failure that are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on your PC will not boot into Windows, you to run diagnostic tests to the selected location. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your Failure...
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Before upgrading your hardware If you intend to upgrade any problems setting up your system. If you attempted to your home or business in a few days. (This option may not be repaired or to repair your computer. These services are considered consumer replaceable. This must be done first before you have two choices: ● Many parts are covered during the warranty period. By...
Before upgrading your hardware If you intend to upgrade any problems setting up your system. If you attempted to your home or business in a few days. (This option may not be repaired or to repair your computer. These services are considered consumer replaceable. This must be done first before you have two choices: ● Many parts are covered during the warranty period. By...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
