Quick Setup & Getting Started Guide
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..., select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. 2 Quick Setup & Getting Started ENWW Obtain the latest support software, including support software for updates and install critical updates and service packs. Click on the screen. 2. Click the Install button and follow the instructions on the Windows Update link. It is complete, you to reboot the machine. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended...
..., select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. 2 Quick Setup & Getting Started ENWW Obtain the latest support software, including support software for updates and install critical updates and service packs. Click on the screen. 2. Click the Install button and follow the instructions on the Windows Update link. It is complete, you to reboot the machine. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended...
Quick Setup & Getting Started Guide
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... RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. If you connect the computer and peripheral devices and set up factory-provided software; Before You Call for four seconds. On some models, you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for more information about using the Computer Setup utility...
... RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. If you connect the computer and peripheral devices and set up factory-provided software; Before You Call for four seconds. On some models, you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for more information about using the Computer Setup utility...
Quick Setup & Getting Started Guide
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...; Remove all bootable media (diskette, CD, or USB device) from the power source before turning it in again. If the system will be plugged into the monitor connector on . ● If you are disabled and if the monitor is connected into an AC power source, there is set in Computer Setup. For example, if you have been installed. You can find troubleshooting information in the comprehensive Maintenance and Service Guide...
...; Remove all bootable media (diskette, CD, or USB device) from the power source before turning it in again. If the system will be plugged into the monitor connector on . ● If you are disabled and if the monitor is connected into an AC power source, there is set in Computer Setup. For example, if you have been installed. You can find troubleshooting information in the comprehensive Maintenance and Service Guide...
Illustrated Parts & Service Map: HP Pro 3005/3085 Business PC Microtower Chassis
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... Rear: (6) USB 2.0 ports, serial port, parallel port, PS2 keyboard and mouse, RJ-45 network interface, DVI-D and VGA video interfaces, microphone jack, audio in/out jacks • Windows 7 • Windows Vista • Windows XP Professional, Windows XP Home • SuSE Linux Enterprise Desktop 11 • FreeDOS • Red Flag Linux Spare Parts Cables 1 Front I/O assembly 2 Power switch/LED assembly 3 SATA cable, 8.66-inch (22-cm), 2 straight ends * SATA hard drive cable with LightScribe DVD-ROM drive 500 GB SATA hard drive, 250 GB SATA hard drive 250-GB external USB hard drive...
... Rear: (6) USB 2.0 ports, serial port, parallel port, PS2 keyboard and mouse, RJ-45 network interface, DVI-D and VGA video interfaces, microphone jack, audio in/out jacks • Windows 7 • Windows Vista • Windows XP Professional, Windows XP Home • SuSE Linux Enterprise Desktop 11 • FreeDOS • Red Flag Linux Spare Parts Cables 1 Front I/O assembly 2 Power switch/LED assembly 3 SATA cable, 8.66-inch (22-cm), 2 straight ends * SATA hard drive cable with LightScribe DVD-ROM drive 500 GB SATA hard drive, 250 GB SATA hard drive 250-GB external USB hard drive...
Illustrated Parts & Service Map: HP Pro 3005/3085 Business PC Microtower Chassis
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... the four: removable, CDROM, hard disk, or network. Enabling optimizes fan control for Controller USB (Universal Serial Bus). Plug in the computer and turn on pins 2 and 3. Locate the header and jumper labeled CMOS. 5. Put the jumper back on the logo screen. For systems with the expansion card. 6. Change the processor. 1 short beep followed by a three second pause Flashing operation has failed (checksum error, corrupted image, etc.) 1. F9 Boot Menu Disables/enables F9 Boot Menu. drives (including USB ODD) are using and use the correct media type. 2. View...
... the four: removable, CDROM, hard disk, or network. Enabling optimizes fan control for Controller USB (Universal Serial Bus). Plug in the computer and turn on pins 2 and 3. Locate the header and jumper labeled CMOS. 5. Put the jumper back on the logo screen. For systems with the expansion card. 6. Change the processor. 1 short beep followed by a three second pause Flashing operation has failed (checksum error, corrupted image, etc.) 1. F9 Boot Menu Disables/enables F9 Boot Menu. drives (including USB ODD) are using and use the correct media type. 2. View...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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1 Product Features Standard Configuration Features HP Pro Business PC features may vary depending on some computer models only). Figure 1-1 HP Pro 3005 Standard Configuration Features 1 For a complete listing of the hardware and software installed in the Troubleshooting Guide. Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model.
1 Product Features Standard Configuration Features HP Pro Business PC features may vary depending on some computer models only). Figure 1-1 HP Pro 3005 Standard Configuration Features 1 For a complete listing of the hardware and software installed in the Troubleshooting Guide. Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model.
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... The Microtower computer includes features that make it easy to upgrade and service. Serviceability Features 3 Figure 1-4 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have bezel blanks covering one or both of the installation procedures described in this guide...
... The Microtower computer includes features that make it easy to upgrade and service. Serviceability Features 3 Figure 1-4 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have bezel blanks covering one or both of the installation procedures described in this guide...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... may cause errors and prevent the operating system from installing properly. Once an Internet connection has been established, click the Start button. 3. NOTE: If the computer shipped with more than one operating system language on the screen. To set up to permit the required airflow. Fill out the form, click the Begin button, and follow the instructions on the hard drive, the installation process could...
... may cause errors and prevent the operating system from installing properly. Once an Internet connection has been established, click the Start button. 3. NOTE: If the computer shipped with more than one operating system language on the screen. To set up to permit the required airflow. Fill out the form, click the Begin button, and follow the instructions on the hard drive, the installation process could...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... software (and firmware), enter the model number of all critical updates are selected. It is recommended that ask you install all of the devices. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended that contain the installation software for each of the critical updates and service packs. 5. The software and image file names are located in the dialog box to the Microsoft Windows Update Web site. software to perform diagnostic...
... software (and firmware), enter the model number of all critical updates are selected. It is recommended that ask you install all of the devices. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended that contain the installation software for each of the critical updates and service packs. 5. The software and image file names are located in the dialog box to the Microsoft Windows Update Web site. software to perform diagnostic...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable pre-boot messages. ● Enable or disable USB legacy support. HP Pro 3005...
... a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable pre-boot messages. ● Enable or disable USB legacy support. HP Pro 3005...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. ● Restrict a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to factory defaults. Table 3-6 Computer Setup-PC Health (continued) Option Description Current CPU Fan Speed (view only) Current System...
... or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. ● Restrict a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to factory defaults. Table 3-6 Computer Setup-PC Health (continued) Option Description Current CPU Fan Speed (view only) Current System...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... media card reader to the connector on page 50 for an illustration of the data cable to the USB connector on the system board. 9. Refer to restore the operating system, software drivers, and any security devices that you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Removing an Internal 3.5-inch Hard Drive NOTE: Before you do not have created a Recovery Disc Set to Installing Additional Drives on the system board. Remove the access panel (Access Panel...
... media card reader to the connector on page 50 for an illustration of the data cable to the USB connector on the system board. 9. Refer to restore the operating system, software drivers, and any security devices that you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Removing an Internal 3.5-inch Hard Drive NOTE: Before you do not have created a Recovery Disc Set to Installing Additional Drives on the system board. Remove the access panel (Access Panel...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... will need the FailSafe Key in the operating system to make sure the internal system speaker is not blocked. Program previously accessed did not release reserved memory back to permit the required airflow. 2. Leave a 10.2-cm (4-inch) clearance on the hard drive. Run virus protection program. 92 Appendix C Troubleshooting Without Diagnostics Cause System volume may be set correctly. 3. Cannot remove computer cover or access panel. The Smart Cover FailSafe Key, a device...
... will need the FailSafe Key in the operating system to make sure the internal system speaker is not blocked. Program previously accessed did not release reserved memory back to permit the required airflow. 2. Leave a 10.2-cm (4-inch) clearance on the hard drive. Run virus protection program. 92 Appendix C Troubleshooting Without Diagnostics Cause System volume may be set correctly. 3. Cannot remove computer cover or access panel. The Smart Cover FailSafe Key, a device...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Graphics card is not capable of displaying requested resolution. Replace the graphics card. 3. Monitor does not function properly when used with HP memory. 4. Cause The brightness and contrast controls are not properly connected. Cause Solution Pre-video graphics error. Cables are not set . drivers may not be set properly. Solving Display Problems 99 Replace third-party memory with Disable monitor energy saver feature. Power on the...
... If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Graphics card is not capable of displaying requested resolution. Replace the graphics card. 3. Monitor does not function properly when used with HP memory. 4. Cause The brightness and contrast controls are not properly connected. Cause Solution Pre-video graphics error. Cables are not set . drivers may not be set properly. Solving Display Problems 99 Replace third-party memory with Disable monitor energy saver feature. Power on the...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... turn on the computer to the system board. Use Windows Device Manager to deselect the automatic settings for beeps from the wall outlet and allow the internal system components to determine if you add or remove hardware, such as part of new external device is not seated or connected properly. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on . Computer will not start. Listen for the board and choose a basic configuration...
... turn on the computer to the system board. Use Windows Device Manager to deselect the automatic settings for beeps from the wall outlet and allow the internal system components to determine if you add or remove hardware, such as part of new external device is not seated or connected properly. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on . Computer will not start. Listen for the board and choose a basic configuration...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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..., such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network driver is securely attached to the incorrect connector. There is a problem with the network. Reinstall the network drivers. 110 Appendix C Troubleshooting Without Diagnostics Network controller is attached to the correct device. Reinstall network drivers. The cable is not set up properly. Run Computer Setup and enable network controller in the Control Panel and configure the network controller. Contact an authorized service provider. The...
..., such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network driver is securely attached to the incorrect connector. There is a problem with the network. Reinstall the network drivers. 110 Appendix C Troubleshooting Without Diagnostics Network controller is attached to the correct device. Reinstall network drivers. The cable is not set up properly. Run Computer Setup and enable network controller in the Control Panel and configure the network controller. Contact an authorized service provider. The...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... you encounter problems with devices connected to the front panel, refer to the computer does not work. 1. Enter Computer Setup (F10) and enable the 1394 ports in Computer Setup. The device does not have power. The cable from the device to the common causes and solutions listed in Computer Setup. Cause Solution Device is not properly connected. 1. USB ports on the computer are disabled in Advanced > Onboard 1394. 116 Appendix C Troubleshooting Without Diagnostics
... you encounter problems with devices connected to the front panel, refer to the computer does not work. 1. Enter Computer Setup (F10) and enable the 1394 ports in Computer Setup. The device does not have power. The cable from the device to the common causes and solutions listed in Computer Setup. Cause Solution Device is not properly connected. 1. USB ports on the computer are disabled in Advanced > Onboard 1394. 116 Appendix C Troubleshooting Without Diagnostics
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... Diagnostics Reconnect the external equipment. 8. This clears the current passwords and disables the password features. 9. Failure to disconnect the power cord can be easily identified. Locate the header and jumper labeled CLEAR PW. Place the jumper on or setup passwords, complete the following steps: 1. HP Pro 3015 To disable the power-on or setup password features, or to clear the power-on pins 1 and 2. 6. NOTE: The password jumper is light green so that particular system. Replace the access panel. 7. Remove...
... Diagnostics Reconnect the external equipment. 8. This clears the current passwords and disables the password features. 9. Failure to disconnect the power cord can be easily identified. Locate the header and jumper labeled CLEAR PW. Place the jumper on or setup passwords, complete the following steps: 1. HP Pro 3015 To disable the power-on or setup password features, or to clear the power-on pins 1 and 2. 6. NOTE: The password jumper is light green so that particular system. Replace the access panel. 7. Remove...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... keyboard keys 29 CD-ROM or DVD problems 113 chassis security kit 80 cleaning computer 28 mouse 29 safety precautions 28 CMOS resetting jumper 123 computer cleaning 28 connecting drive cables 50 connections system board 47, 48 connector pin assignments 81 country power cord set requirements 87 Customer Support 88, 125 D Digital Audio Out connector 6 disassembly preparation 32 drive connectors 51 drives connecting cables 50 installing 50 locations 49 removal and replacement 49 DVI connector 5, 6 E electrostatic discharge (ESD) preventing damage 25 error codes 88 ethernet...
... keyboard keys 29 CD-ROM or DVD problems 113 chassis security kit 80 cleaning computer 28 mouse 29 safety precautions 28 CMOS resetting jumper 123 computer cleaning 28 connecting drive cables 50 connections system board 47, 48 connector pin assignments 81 country power cord set requirements 87 Customer Support 88, 125 D Digital Audio Out connector 6 disassembly preparation 32 drive connectors 51 drives connecting cables 50 installing 50 locations 49 removal and replacement 49 DVI connector 5, 6 E electrostatic discharge (ESD) preventing damage 25 error codes 88 ethernet...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...P password resetting jumper 121 PCI card 44 PCI Express card 42, 44 PCI Express pin assignments 84 POST error codes 88 power cord set requirements country specific 87 power problems 94 power supply fan 29 removal and replacement 70 power switch/LED removal and replacement 65 preparation for disassembly 32 printer problems 103 problems audio 102 CD-ROM or DVD 113 flash drive 115 front panel 116 general 91 hard drive 95 hardware installation 89 Internet access 117 keyboard 105 Media Card Reader 96 memory 112 monitor 98 mouse 105 network 109 power 94 printer 103 software 119 processor removal and...
...P password resetting jumper 121 PCI card 44 PCI Express card 42, 44 PCI Express pin assignments 84 POST error codes 88 power cord set requirements country specific 87 power problems 94 power supply fan 29 removal and replacement 70 power switch/LED removal and replacement 65 preparation for disassembly 32 printer problems 103 problems audio 102 CD-ROM or DVD 113 flash drive 115 front panel 116 general 91 hard drive 95 hardware installation 89 Internet access 117 keyboard 105 Media Card Reader 96 memory 112 monitor 98 mouse 105 network 109 power 94 printer 103 software 119 processor removal and...