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... for HP products and services are set forth in all features are common to http://www.microsoft.com for technical or editorial errors or omissions contained herein. Go to most models. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your computer. For any software product preinstalled on -screen instructions. To access the latest user guide...
... for HP products and services are set forth in all features are common to http://www.microsoft.com for technical or editorial errors or omissions contained herein. Go to most models. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your computer. For any software product preinstalled on -screen instructions. To access the latest user guide...
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1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
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... mouse In the lower-left area of the familiar Start button. Select the Start button, and then select an app. Using the new Search feature You can search multiple areas, such as Power, Settings, File Explorer, and Search. 2 Navigating the Start menu The new Windows 10 combines the graphic look of previous Windows versions with the convenience of the taskbar, select the Start button. Action (1) (2) (3) Display the Start menu Find a list...
... mouse In the lower-left area of the familiar Start button. Select the Start button, and then select an app. Using the new Search feature You can search multiple areas, such as Power, Settings, File Explorer, and Search. 2 Navigating the Start menu The new Windows 10 combines the graphic look of previous Windows versions with the convenience of the taskbar, select the Start button. Action (1) (2) (3) Display the Start menu Find a list...
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... from support. Choose the available method according to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start menu, select File Explorer, and then select This PC. ● If your computer model. ● Use HP Recovery Manager to create HP Recovery media after you can be at least 70% charged before beginning any recovery process. Creating HP Recovery media (select...
... from support. Choose the available method according to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start menu, select File Explorer, and then select This PC. ● If your computer model. ● Use HP Recovery Manager to create HP Recovery media after you can be at least 70% charged before beginning any recovery process. Creating HP Recovery media (select...
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... create recovery discs. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the media that the computer is disabled by default. Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does list the Recovery partition and the Windows partition, you can use an external optical drive, it must use...
... create recovery discs. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the media that the computer is disabled by default. Or, instead, you can use a highquality blank USB flash drive. ◦ If your computer does list the Recovery partition and the Windows partition, you can use an external optical drive, it must use...
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... you need to its original state. If you have not already created recovery media, see Removing the HP Recovery partition (select products only) on -screen instructions. ● If you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you want to remove the recovery partition to correct computer issues. ● HP Recovery media must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
... you need to its original state. If you have not already created recovery media, see Removing the HP Recovery partition (select products only) on -screen instructions. ● If you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you want to remove the recovery partition to correct computer issues. ● HP Recovery media must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
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The HP Recovery partition (select products only) allows System Recovery only. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. or Turn on page 7. 3. This method can be used only if the hard drive is not working . If possible, back up , restoring, and recovering Insert the HP Recovery media, and then restart the computer. Follow the on -screen instructions. Then it...
The HP Recovery partition (select products only) allows System Recovery only. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. or Turn on page 7. 3. This method can be used only if the hard drive is not working . If possible, back up , restoring, and recovering Insert the HP Recovery media, and then restart the computer. Follow the on -screen instructions. Then it...
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... remove the HP Recovery partition: 1. Select Remove Recovery Partition, and then follow the on -screen instructions. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. Select the optical drive or USB flash drive from the HP Recovery partition. Follow these steps. 1. You can change the computer boot order, which you want to boot. 4. Type recovery in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager...
... remove the HP Recovery partition: 1. Select Remove Recovery Partition, and then follow the on -screen instructions. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. Select the optical drive or USB flash drive from the HP Recovery partition. Follow these steps. 1. You can change the computer boot order, which you want to boot. 4. Type recovery in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager...
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.../or on -screen instructions. Video demonstrating Windows 10 features Help support topics Online chat with the user guides on your computer To access the latest user guide, go /orderdocuments. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Limited Warranty* ● Specific warranty information about this computer To access this app, click the Start button, and then...
.../or on -screen instructions. Video demonstrating Windows 10 features Help support topics Online chat with the user guides on your computer To access the latest user guide, go /orderdocuments. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Limited Warranty* ● Specific warranty information about this computer To access this app, click the Start button, and then...
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To install Sprout Companion: ▲ Download the app from Sprout Marketplace. 1 1 Requirements and installation Before you can install Sprout Companion, one of the following programs must already be installed on your Sprout by HP computer: ● Lync® 2013 or Lync 2013 SP1 NOTE: To download this service pack, go to https://support.microsoft.com/en-us/kb/2817430. ● Skype® for Business 2015 ● Skype for Business 2016 version 16.0.6528.1017 or earlier NOTE: Versions 16.0.6528.1018 and later are not supported.
To install Sprout Companion: ▲ Download the app from Sprout Marketplace. 1 1 Requirements and installation Before you can install Sprout Companion, one of the following programs must already be installed on your Sprout by HP computer: ● Lync® 2013 or Lync 2013 SP1 NOTE: To download this service pack, go to https://support.microsoft.com/en-us/kb/2817430. ● Skype® for Business 2015 ● Skype for Business 2016 version 16.0.6528.1017 or earlier NOTE: Versions 16.0.6528.1018 and later are not supported.
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The following occurs: ● A notification icon is added to the conversation. To manually add 2D capture images as attachments to the Windows notification area. Button Function Change video device Capture Switch between the monitor and touch mat. 2 Chapter 2 Using Sprout Companion Select this button to move the Companion window between screens Description This feature allows you to perform a 2D capture of objects on the mat for capture...
The following occurs: ● A notification icon is added to the conversation. To manually add 2D capture images as attachments to the Windows notification area. Button Function Change video device Capture Switch between the monitor and touch mat. 2 Chapter 2 Using Sprout Companion Select this button to move the Companion window between screens Description This feature allows you to perform a 2D capture of objects on the mat for capture...
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.../Skype is running (see Requirements and installation on page 1). Verify that a supported version of SproutService. 2. Open Task Manager. Select the Services tab. If the problem still occurs, restart the computer. 3 3 Troubleshooting If you encounter issues such as Sprout Companion not starting, new conversations not docking in the notification area. 3. Verify that the Lync/Skype notification icon appears in a Companion window, or an...
.../Skype is running (see Requirements and installation on page 1). Verify that a supported version of SproutService. 2. Open Task Manager. Select the Services tab. If the problem still occurs, restart the computer. 3 3 Troubleshooting If you encounter issues such as Sprout Companion not starting, new conversations not docking in the notification area. 3. Verify that the Lync/Skype notification icon appears in a Companion window, or an...
Window 10 Pro OS Reinstallation and Creating a Custom Image
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HP technical white paper Sprout Pro by HP OS reinstallation (for the purpose of creating a custom Windows 10 Pro image) Table of contents Executive summary ...2 Installation notes ...2 Vocabulary...2 Summary of steps ...3 Preliminary configuration tasks ...3 Windows installation tasks ...4 HP driver recovery disc installation tasks...8 Sprout Pro Workspace installation tasks 15 References and Information...19 1
HP technical white paper Sprout Pro by HP OS reinstallation (for the purpose of creating a custom Windows 10 Pro image) Table of contents Executive summary ...2 Installation notes ...2 Vocabulary...2 Summary of steps ...3 Preliminary configuration tasks ...3 Windows installation tasks ...4 HP driver recovery disc installation tasks...8 Sprout Pro Workspace installation tasks 15 References and Information...19 1
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... initial Windows start-up and configuration screens after a fresh install of the Sprout Pro by HP platform. 2 Target audience: Customers that intend to create a custom image for deployment on the Sprout Pro by HP platform. UEFI mode and optional ROM settings can then be a guide for installing the operating system and includes information about your health and safety. Vocabulary The following definitions and acronyms are used in this document: HP Driver Recovery DVD...
... initial Windows start-up and configuration screens after a fresh install of the Sprout Pro by HP platform. 2 Target audience: Customers that intend to create a custom image for deployment on the Sprout Pro by HP platform. UEFI mode and optional ROM settings can then be a guide for installing the operating system and includes information about your health and safety. Vocabulary The following definitions and acronyms are used in this document: HP Driver Recovery DVD...
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... to set up a Sprout Pro by HP platform: 1. NOTE HP does not support the legacy install option on the system and complete operating system installation. 2. Power on the Sprout Pro platform. (Legacy installations apply outdated methods for formatting the system drive and accessing all drives.) Figure 1 NOTE If an OSDVD is being used, a second prompt will ask for the first time, connect a Windows 10 Pro operating system UEFI USB drive or an external USB DVD drive with a Windows OSDVD...
... to set up a Sprout Pro by HP platform: 1. NOTE HP does not support the legacy install option on the system and complete operating system installation. 2. Power on the Sprout Pro platform. (Legacy installations apply outdated methods for formatting the system drive and accessing all drives.) Figure 1 NOTE If an OSDVD is being used, a second prompt will ask for the first time, connect a Windows 10 Pro operating system UEFI USB drive or an external USB DVD drive with a Windows OSDVD...
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Windows installation tasks After the HP OSDVD displays the initial Windows installation screen, you are prompted to install, depending on the license. Then click "Install now". Choose the appropriate OS for the system's use and click Next (See Figure 2). Figure 3 4 Figure 2 The next screen offers one or more options for the OS distribution to choose a language, time, currency format, and keyboard. Choose the localization that is appropriate for the license associated with the Sprout Pro by HP platform and click Next (See Figure 3).
Windows installation tasks After the HP OSDVD displays the initial Windows installation screen, you are prompted to install, depending on the license. Then click "Install now". Choose the appropriate OS for the system's use and click Next (See Figure 2). Figure 3 4 Figure 2 The next screen offers one or more options for the OS distribution to choose a language, time, currency format, and keyboard. Choose the localization that is appropriate for the license associated with the Sprout Pro by HP platform and click Next (See Figure 3).
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This paper only covers the "custom install" option. The lost data cannot be recovered. HP recommends deleting all data from that drive(s). Figure 7 6 The next screen prompts for the installation method. CAUTION Formatting the hard drive(s) removes all pre-existing partitions on the primary hard drive (See Figure 7). Make sure you back up all of your data. Figure 6 The next screen is used to the next step (See Figure 6). Once Custom Install has been selected, continue to format the hard drive.
This paper only covers the "custom install" option. The lost data cannot be recovered. HP recommends deleting all data from that drive(s). Figure 7 6 The next screen prompts for the installation method. CAUTION Formatting the hard drive(s) removes all pre-existing partitions on the primary hard drive (See Figure 7). Make sure you back up all of your data. Figure 6 The next screen is used to the next step (See Figure 6). Once Custom Install has been selected, continue to format the hard drive.
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... Box Experience (OOBE) installation completes at the Windows home screen. Figure 11 HP driver recovery disc installation tasks Once the HP DRDVD loads, click the "Hardware Enabling Drivers" button (See Figure 12). The HP DRDVD might launch on its own if auto run the Shortcut_to_HPSoftwareSetup.exe. Insert the DRDVD USB or DVD and run is enabled (See Figure 11). NOTE The HP DRDVD can be downloaded from "HP.com/support". A popup will prompt...
... Box Experience (OOBE) installation completes at the Windows home screen. Figure 11 HP driver recovery disc installation tasks Once the HP DRDVD loads, click the "Hardware Enabling Drivers" button (See Figure 12). The HP DRDVD might launch on its own if auto run the Shortcut_to_HPSoftwareSetup.exe. Insert the DRDVD USB or DVD and run is enabled (See Figure 11). NOTE The HP DRDVD can be downloaded from "HP.com/support". A popup will prompt...
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... Sprout by HP now has a complete suite of drivers. Sprout Pro Workspace installation tasks Copy the Sprout Pro Workspace softpaq to Sprout 1.55 functionality, and can be downloaded from "HP.com/support". NOTE The Sprout Pro Workspace is essential to the Windows desktop and run the .exe. Click "Next" (See Figure 25). See Vocabulary for important information about the update pops up. Figure 24 Click Continue. The Sprout Pro by HP User Guide...
... Sprout by HP now has a complete suite of drivers. Sprout Pro Workspace installation tasks Copy the Sprout Pro Workspace softpaq to Sprout 1.55 functionality, and can be downloaded from "HP.com/support". NOTE The Sprout Pro Workspace is essential to the Windows desktop and run the .exe. Click "Next" (See Figure 25). See Vocabulary for important information about the update pops up. Figure 24 Click Continue. The Sprout Pro by HP User Guide...
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Figure 33 Sprout now has a Windows 10 Pro OS, drivers, and application suite, and is : http://windows.microsoft.com/enus/windows-10/create-a-recovery-drive References and Information Support: http://support.hp.com App Developer Center: https://sprout.hp.com/developer/ 19 Figure 34 NOTE HP recommends creating a USB recovery drive. For instructions, go to is ready to be configured with any additional applications or hardware to create a custom image. (See Figure 34).
Figure 33 Sprout now has a Windows 10 Pro OS, drivers, and application suite, and is : http://windows.microsoft.com/enus/windows-10/create-a-recovery-drive References and Information Support: http://support.hp.com App Developer Center: https://sprout.hp.com/developer/ 19 Figure 34 NOTE HP recommends creating a USB recovery drive. For instructions, go to is ready to be configured with any additional applications or hardware to create a custom image. (See Figure 34).
