Limited Warranty and Support Guide
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...IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. HP's only warranty obligations with : • Installation, reinstallation questions and software update information. • Setting up and configuring software. • Troubleshooting to the HP Option and are included in the applicable end-...user license or program license agreement provided with that doesn't ship with computing product. • Installing HP software on non-HP computing products. • System optimization ...
...IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. HP's only warranty obligations with : • Installation, reinstallation questions and software update information. • Setting up and configuring software. • Troubleshooting to the HP Option and are included in the applicable end-...user license or program license agreement provided with that doesn't ship with computing product. • Installing HP software on non-HP computing products. • System optimization ...
Limited Warranty and Support Guide
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...help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by doing the following : • Link to register your computer. • System information... English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following : Locate your nearest HP Support location via the Web at : 1-866-408-5408 When you own. • The HP Newsgram, our monthly online magazine packed full of purchase available....
...help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by doing the following : • Link to register your computer. • System information... English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following : Locate your nearest HP Support location via the Web at : 1-866-408-5408 When you own. • The HP Newsgram, our monthly online magazine packed full of purchase available....
Limited Warranty and Support Guide - Refurbished
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...; Installation, reinstallation questions and software update information. • Setting up and configuring software. • Troubleshooting to the HP Option and are included in the HP Option product packaging. EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, ...exclusion may not be purchased locally. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on non-HP software. 7 Software Technical Support Software technical support for either the period specified in its entirety. However, some support ...
...; Installation, reinstallation questions and software update information. • Setting up and configuring software. • Troubleshooting to the HP Option and are included in the HP Option product packaging. EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, ...exclusion may not be purchased locally. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on non-HP software. 7 Software Technical Support Software technical support for either the period specified in its entirety. However, some support ...
Limited Warranty and Support Guide - Refurbished
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...The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support ...and then click Contact Support. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your limited warranty period. Telephone support is ...
...The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support ...and then click Contact Support. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your limited warranty period. Telephone support is ...
Upgrading and Servicing
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UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
Upgrading and Servicing
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Upgrading or Replacing Memory To install it into place. 22 628371-001 - Troubleshooting If the computer displays a memory error after you have turned it back on, turn the computer off and unplug the power cord, then open up the memory compartment and make sure it inserted all the way into the compartment and then push down on it to snap it correctly, make sure the memory card is firmly seated.
Upgrading or Replacing Memory To install it into place. 22 628371-001 - Troubleshooting If the computer displays a memory error after you have turned it back on, turn the computer off and unplug the power cord, then open up the memory compartment and make sure it inserted all the way into the compartment and then push down on it to snap it correctly, make sure the memory card is firmly seated.
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... If the guide is not available there, visit http://www.hp.com/support ENWW 1 Windows 7 troubleshooting tools ● Troubleshoot the most 1. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Setup poster included with your computer. ●...Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Getting Started (this guide) ● Learn how to find additional troubleshooting help. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ...
... If the guide is not available there, visit http://www.hp.com/support ENWW 1 Windows 7 troubleshooting tools ● Troubleshoot the most 1. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Setup poster included with your computer. ●...Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Getting Started (this guide) ● Learn how to find additional troubleshooting help. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ...
Getting Started Guide
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... computer and possible solutions. NOTE: If you might not be available on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using an Easy Transfer Cable, directly from another computer to your new computer You can also use... A standard USB cable does not work with a monitor or a printer. To transfer your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page 12. You can copy files from another computer to your files and settings: 1.
... computer and possible solutions. NOTE: If you might not be available on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using an Easy Transfer Cable, directly from another computer to your new computer You can also use... A standard USB cable does not work with a monitor or a printer. To transfer your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page 12. You can copy files from another computer to your files and settings: 1.
Getting Started Guide
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... be in an exceedingly hot environment. Inspect the monitor video connector for bent pins: ● If any of the monitor and to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Press the Power button to the back of the pins are bent, replace the monitor connector cable. ● If no pins are...
... be in an exceedingly hot environment. Inspect the monitor video connector for bent pins: ● If any of the monitor and to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Press the Power button to the back of the pins are bent, replace the monitor connector cable. ● If no pins are...
Getting Started Guide
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... the back of your computer, and then restart your computer: 1. Repeat step 1 and step 2 to an open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Use the mouse to turn off the computer, unplug and reconnect the keyboard to save changes in all open programs, press the...
... the back of your computer, and then restart your computer: 1. Repeat step 1 and step 2 to an open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Use the mouse to turn off the computer, unplug and reconnect the keyboard to save changes in all open programs, press the...
Getting Started Guide
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No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that the speakers are connected to your monitor to the computer, you should ... a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that they are using built-in to an audio connector, not a Line In or headphone connector. Log...
No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that the speakers are connected to your monitor to the computer, you should ... a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that they are using built-in to an audio connector, not a Line In or headphone connector. Log...
Getting Started Guide
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...Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - ENWW Software troubleshooting 13 For Windows 7: 1. Run the wireless setup wizard: 1. This is internal, try to move the antenna to open ..., and do not plug a network cable into a telephone service line; Your computer might damage the network adapter. Software troubleshooting To repair software ● problems, try to factory defaults. doing so might have created. Restores your Internet service provider ...
...Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - ENWW Software troubleshooting 13 For Windows 7: 1. Run the wireless setup wizard: 1. This is internal, try to move the antenna to open ..., and do not plug a network cable into a telephone service line; Your computer might damage the network adapter. Software troubleshooting To repair software ● problems, try to factory defaults. doing so might have created. Restores your Internet service provider ...
Getting Started Guide
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... version of a driver, click Rollback Driver, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Some features might be available on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click...
... version of a driver, click Rollback Driver, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Some features might be available on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click...
Getting Started Guide
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... continue with the uninstall process. Uninstall the damaged program: a. Select the program you have a way to reinstall it by using the Recovery Manager: 1. ENWW Software troubleshooting 15 Software program and hardware driver reinstallation If any of your program is there. and then click Recovery Manager. 2. Choose the program you can reinstall...
... continue with the uninstall process. Uninstall the damaged program: a. Select the program you have a way to reinstall it by using the Recovery Manager: 1. ENWW Software troubleshooting 15 Software program and hardware driver reinstallation If any of your program is there. and then click Recovery Manager. 2. Choose the program you can reinstall...
Getting Started Guide
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... check for driver updates for your hardware and new versions of your computer to ensure that it to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Frequently performing this automatically. Software updates Use Windows Update to create (or "burn") backup discs of important data files before proceeding with...
... check for driver updates for your hardware and new versions of your computer to ensure that it to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Frequently performing this automatically. Software updates Use Windows Update to create (or "burn") backup discs of important data files before proceeding with...
Getting Started Guide
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... Recovery program - This includes software that are shipped without a version of the following order: 1. see Microsoft System Restore under Software troubleshooting on media included in the following methods to perform a System Recovery: ● Recovery Image - Some features might not be used for... on systems that came on page 13. To purchase recovery discs, visit http://www.hp.com/support. 18 Chapter 3 Troubleshooting and maintenance ENWW Through the hard disk drive, from HP Support. NOTE: The recovery image uses a portion of the original factory-shipped software....
... Recovery program - This includes software that are shipped without a version of the following order: 1. see Microsoft System Restore under Software troubleshooting on media included in the following methods to perform a System Recovery: ● Recovery Image - Some features might not be used for... on systems that came on page 13. To purchase recovery discs, visit http://www.hp.com/support. 18 Chapter 3 Troubleshooting and maintenance ENWW Through the hard disk drive, from HP Support. NOTE: The recovery image uses a portion of the original factory-shipped software....
Getting Started Guide
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..., click System Recovery. 6. Turn off the computer. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. message appears on . 20 Chapter 3 Troubleshooting and maintenance ENWW If you are prompted to a removable disc or USB flash drive. After System Recovery is Loading Files... Turn off the computer, reconnect...
..., click System Recovery. 6. Turn off the computer. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. message appears on . 20 Chapter 3 Troubleshooting and maintenance ENWW If you are prompted to a removable disc or USB flash drive. After System Recovery is Loading Files... Turn off the computer, reconnect...
Getting Started Guide
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... not defect-free. The next time you must have a DVD writer, and you run the program, it will resume where it left off. 22 Chapter 3 Troubleshooting and maintenance ENWW It is correct. NOTE: The process of discs in the recovery-disc set of recovery discs. NOTE: You cannot use only high...
... not defect-free. The next time you must have a DVD writer, and you run the program, it will resume where it left off. 22 Chapter 3 Troubleshooting and maintenance ENWW It is correct. NOTE: The process of discs in the recovery-disc set of recovery discs. NOTE: You cannot use only high...
Getting Started Guide
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...upgrade your computer to the HP Customer Care Center website at the same time. Support information Don't forget to : http://www.hp.com/apac/register. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the ...following: ● E-mail support ● HP Real Time Chat with hardware and software questions. During development, the computer must pass extensive quality...
...upgrade your computer to the HP Customer Care Center website at the same time. Support information Don't forget to : http://www.hp.com/apac/register. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the ...following: ● E-mail support ● HP Real Time Chat with hardware and software questions. During development, the computer must pass extensive quality...