Limited Warranty and Support Guide
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... error-free. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. The date on the date of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK...
... error-free. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. The date on the date of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK...
Limited Warranty and Support Guide
Page 8
... component replacements, support uplift contracts are required to replace yourself based on availability of all countries/regions. Customer Self Repair Warranty Service In countries/regions where it back to your hardware. After you contact the HP Technical Support Center and the fault diagnosis identifies that may be fixed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part...
... component replacements, support uplift contracts are required to replace yourself based on availability of all countries/regions. Customer Self Repair Warranty Service In countries/regions where it back to your hardware. After you contact the HP Technical Support Center and the fault diagnosis identifies that may be fixed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part...
Limited Warranty and Support Guide
Page 10
...; Add-on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Contacting HP If your product fails during your nearest HP Support location via the Web at : 1-866-408-5408 When you call, please have the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating...
...; Add-on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Contacting HP If your product fails during your nearest HP Support location via the Web at : 1-866-408-5408 When you call, please have the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating...
Limited Warranty and Support Guide - Refurbished
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... performance or (b) to follow the instructions intended for your failure to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that the operation of a replacement. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP...
... performance or (b) to follow the instructions intended for your failure to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that the operation of a replacement. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP...
Limited Warranty and Support Guide - Refurbished
Page 8
... repair warranty service. You are the types of warranty support service that the problem can be fixed using one of these parts, a replaceable part can be applicable to the HP Web site at additional cost. 6 The date on the date of purchase. HP strongly encourages you , please refer to and from your specific HP Hardware Product announcement. Listed below are also required to you contact the HP Technical Support Center...
... repair warranty service. You are the types of warranty support service that the problem can be fixed using one of these parts, a replaceable part can be applicable to the HP Web site at additional cost. 6 The date on the date of purchase. HP strongly encourages you , please refer to and from your specific HP Hardware Product announcement. Listed below are also required to you contact the HP Technical Support Center...
Limited Warranty and Support Guide - Refurbished
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... about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for your computer. 2 Use the Help and Support Center for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada...
... about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for your computer. 2 Use the Help and Support Center for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
...; Connect to videos about using the features of your computer. ● See how-to the Internet. ● Recover factory settings. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems...
...; Connect to videos about using the features of your computer. ● See how-to the Internet. ● Recover factory settings. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems...
Getting Started Guide
Page 8
... resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to find Limited Warranty and Support Guide or...
... resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to find Limited Warranty and Support Guide or...
Getting Started Guide
Page 11
... the instructions provided by using Online Services: a. NOTE: Use only licensed original software. Click Start, click All Programs, click Online Services, and then click Get Online. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the software manufacturer's directions to the Internet: 1. Get Internet service. ● Sign up Internet service. ENWW Connecting to...
... the instructions provided by using Online Services: a. NOTE: Use only licensed original software. Click Start, click All Programs, click Online Services, and then click Get Online. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Follow the software manufacturer's directions to the Internet: 1. Get Internet service. ● Sign up Internet service. ENWW Connecting to...
Getting Started Guide
Page 18
... audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on the back of the computer. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Ensure that you want to connect...
... audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on the back of the computer. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . Ensure that you want to connect...
Getting Started Guide
Page 19
... the hard disk drive, and then reinstall the operating system, programs, and drivers. Verify that was installed. Run the wireless setup wizard: 1. Try to move the computer. This is internal, try to connect again later, or contact your Internet connection type. Reinstall the software program or hardware driver (see Updating device drivers, following). Symptom Possible solution I cannot connect to the Internet. Do not connect a telephone cable to a local area network (LAN). Use Microsoft System Restore Software program and hardware driver reinstallation...
... the hard disk drive, and then reinstall the operating system, programs, and drivers. Verify that was installed. Run the wireless setup wizard: 1. Try to move the computer. This is internal, try to connect again later, or contact your Internet connection type. Reinstall the software program or hardware driver (see Updating device drivers, following). Symptom Possible solution I cannot connect to the Internet. Do not connect a telephone cable to a local area network (LAN). Use Microsoft System Restore Software program and hardware driver reinstallation...
Getting Started Guide
Page 20
..., DVD/CD-ROM drives). 4. Click the plus sign (+) to an earlier version of device you use the System Recovery program. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. To start a System Restore: 1. Close all open the Device Manager window. 3. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance...
..., DVD/CD-ROM drives). 4. Click the plus sign (+) to an earlier version of device you use the System Recovery program. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. To start a System Restore: 1. Close all open the Device Manager window. 3. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance...
Getting Started Guide
Page 27
... the monitor, keyboard, and mouse. 5. Press the Power button to turn on page 18. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. ENWW System recovery 21 If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. You can be available on to step 7. 6. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click...
... the monitor, keyboard, and mouse. 5. Press the Power button to turn on page 18. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. ENWW System recovery 21 If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. You can be available on to step 7. 6. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click...
Getting Started Guide
Page 31
... Care Center listed earlier in your computer. Customer support Easy to access it on the back of helpful information included with setting up and using your Windows desktop (to reach. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. But it is our promise to fix the problem. This must be done after you purchased your system and turning...
... Care Center listed earlier in your computer. Customer support Easy to access it on the back of helpful information included with setting up and using your Windows desktop (to reach. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. But it is our promise to fix the problem. This must be done after you purchased your system and turning...
Getting Started Guide
Page 5
... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Windows 7 troubleshooting tools: 1. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com...
... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Windows 7 troubleshooting tools: 1. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com...
Getting Started Guide
Page 12
...; For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up...
...; For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up...
Getting Started Guide
Page 18
... adjust sound, brightness, and contrast. ● Viewing mode can be set transparency, and check for computer users. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are set. ● A settings screen lets you adjust color with the touch of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the Web. Refer to the factory default, or...
... adjust sound, brightness, and contrast. ● Viewing mode can be set transparency, and check for computer users. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are set. ● A settings screen lets you adjust color with the touch of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the Web. Refer to the factory default, or...
Getting Started Guide
Page 25
.... Log in computer speakers, use My Display TouchSmart Edition to adjust volume. Ensure that the speakers are connected to your computer (or speaker system). Replace the non-powered speakers with powered speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to an audio connector, not a Line In or headphone connector. Ensure that you are using built-in to your Internet Service Provider (ISP), and...
.... Log in computer speakers, use My Display TouchSmart Edition to adjust volume. Ensure that the speakers are connected to your computer (or speaker system). Replace the non-powered speakers with powered speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to an audio connector, not a Line In or headphone connector. Ensure that you are using built-in to your Internet Service Provider (ISP), and...
Getting Started Guide
Page 29
... to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your computer to a configuration that enables your problem: 1. CAUTION: This erases all data files you want to expand the type of device you have created. Follow the onscreen instructions...
... to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your computer to a configuration that enables your problem: 1. CAUTION: This erases all data files you want to expand the type of device you have created. Follow the onscreen instructions...