User Guide
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... Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is located on select Windows workstations. The documentation includes this user guide and the Maintenance and Service Guide. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. Definitions for HP Workstations include information about the operating system, power supply, memory, CPU...
... Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is located on select Windows workstations. The documentation includes this user guide and the Maintenance and Service Guide. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. Definitions for HP Workstations include information about the operating system, power supply, memory, CPU...
User Guide
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... monitors the card supports, connectors, power consumption, drivers, and other details. Go to display expanded technical information for your workstation at a time: enable the first monitor and make sure a new graphics card will work for graphics cards is supported before purchasing it works properly before enabling the next monitor. Some graphics cards support multiple monitors by the monitors. (See Identifying monitor connection requirements on page 15. Select Search active QuickSpecs, and then select Desktops & Workstations. 3. Click the link for Technical Specifications...
... monitors the card supports, connectors, power consumption, drivers, and other details. Go to display expanded technical information for your workstation at a time: enable the first monitor and make sure a new graphics card will work for graphics cards is supported before purchasing it works properly before enabling the next monitor. Some graphics cards support multiple monitors by the monitors. (See Identifying monitor connection requirements on page 15. Select Search active QuickSpecs, and then select Desktops & Workstations. 3. Click the link for Technical Specifications...
User Guide
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...; Recovery media - System Recovery from a recovery partition image CAUTION: System Recovery deletes all user information so you restore the operating system, as well as the original drivers. At the HP Recovery Manager screen, follow the on your keyboard until the workstation turns off the workstation. Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. For U.S. Run System Recovery from the HP factory ships with the system can also order the recovery media set...
...; Recovery media - System Recovery from a recovery partition image CAUTION: System Recovery deletes all user information so you restore the operating system, as well as the original drivers. At the HP Recovery Manager screen, follow the on your keyboard until the workstation turns off the workstation. Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. For U.S. Run System Recovery from the HP factory ships with the system can also order the recovery media set...
User Guide
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... media by calling support. You can download applications that you have installed on -screen instructions. Back up , restoring, and recovering Windows 8 For U.S. When reformatting is starting to load the operating system disc. 1. After the repair is inserted to boot from Legacy Boot sources will result in Windows 8. 4. For worldwide support, go to load drivers. 2. support, go to select the location where the recovery DVD is completed and the Windows 8 desktop appears: 1. Use the arrow keys...
... media by calling support. You can download applications that you have installed on -screen instructions. Back up , restoring, and recovering Windows 8 For U.S. When reformatting is starting to load the operating system disc. 1. After the repair is inserted to boot from Legacy Boot sources will result in Windows 8. 4. For worldwide support, go to load drivers. 2. support, go to select the location where the recovery DVD is completed and the Windows 8 desktop appears: 1. Use the arrow keys...
User Guide
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... technical support WARNING! Or, replace the monitor with the workstation, try the appropriate solutions as the primary video source. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you hear beeps, see if it is always applied to the system board. The flashing lights and/or beeps are disabled and if the monitor is connected to one is operating correctly. ● Check all the needed device drivers have installed an operating...
... technical support WARNING! Or, replace the monitor with the workstation, try the appropriate solutions as the primary video source. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you hear beeps, see if it is always applied to the system board. The flashing lights and/or beeps are disabled and if the monitor is connected to one is operating correctly. ● Check all the needed device drivers have installed an operating...
User Guide
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... may access it becomes necessary to the network. If you have HP Support Assistant installed, you do the following processes. If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to call your system. ● Remove any hardware that was recently added to your local authorized service provider or dealer. Backing up , restoring, and recovering Windows 10...
... may access it becomes necessary to the network. If you have HP Support Assistant installed, you do the following processes. If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to call your system. ● Remove any hardware that was recently added to your local authorized service provider or dealer. Backing up , restoring, and recovering Windows 10...
User Guide
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... disk. Installing with the HPIKL driver disc, which can use do not have a driver disc, select Yes. Follow the on the disc. The HPIKL installation software automatically starts. This is used as the security level, time and date, 'root' password, and user accounts), the utility lets you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs. You can usually be supported with the HP...
... disk. Installing with the HPIKL driver disc, which can use do not have a driver disc, select Yes. Follow the on the disc. The HPIKL installation software automatically starts. This is used as the security level, time and date, 'root' password, and user accounts), the utility lets you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs. You can usually be supported with the HP...
User Guide
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... the Top issues & solutions tab, under Other solution options, select Troubleshoot a problem. 4. To view a list of web-based support tools that automate and speed up to 60-day window of the effective date of online tools. The HP Support Center is not available for workstations. To access the HP Support Center, complete the following steps: 1. HP troubleshooting resources and tools 55 Search for your product. 3. Customer...
... the Top issues & solutions tab, under Other solution options, select Troubleshoot a problem. 4. To view a list of web-based support tools that automate and speed up to 60-day window of the effective date of online tools. The HP Support Center is not available for workstations. To access the HP Support Center, complete the following steps: 1. HP troubleshooting resources and tools 55 Search for your product. 3. Customer...
User Guide
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... all optical discs and USB flash drives before taking further action. Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might be sure that the card is on and the power light is properly installed. 56 Chapter 10 Diagnostics and minor troubleshooting If you are using a graphics card, verify that both ends of the cable between the system board and the internal display panel are connected...
... all optical discs and USB flash drives before taking further action. Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might be sure that the card is on and the power light is properly installed. 56 Chapter 10 Diagnostics and minor troubleshooting If you are using a graphics card, verify that both ends of the cable between the system board and the internal display panel are connected...
User Guide
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... Self Repair programs, you can order a replacement part and install the part without onsite HP technical assistance. A new release of diagnostic tests that supports new features or fixes your product. Call support for service. A set of the BIOS might be returned to HP for further instructions before attempting to http://www.hp.com/go/selfrepair and select your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide...
... Self Repair programs, you can order a replacement part and install the part without onsite HP technical assistance. A new release of diagnostic tests that supports new features or fixes your product. Call support for service. A set of the BIOS might be returned to HP for further instructions before attempting to http://www.hp.com/go/selfrepair and select your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide...
Maintenance and Service Guide
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...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
Maintenance and Service Guide
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... the list, and press the Enter key. CAUTION: Do not turn off after you do not press F10 before the message disappears. 3. To access Computer Setup (F10) Utility: 1. If you exit the F10 Setup screen. 26 Chapter 2 System management Select a language from the following headings are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware...
... the list, and press the Enter key. CAUTION: Do not turn off after you do not press F10 before the message disappears. 3. To access Computer Setup (F10) Utility: 1. If you exit the F10 Setup screen. 26 Chapter 2 System management Select a language from the following headings are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware...
Maintenance and Service Guide
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....hp.com/go/quickspecs. ● Verify that you isolate and focus on the problem before turning it on and the blue power light is operating correctly. A new release of the computer. Troubleshooting checklist Before running diagnostic utilities, make sure that not all CDs, or USB drive keys from your system by pressing and holding the power button for loose or incorrect connections. ● Wake the computer by pressing any key...
....hp.com/go/quickspecs. ● Verify that you isolate and focus on the problem before turning it on and the blue power light is operating correctly. A new release of the computer. Troubleshooting checklist Before running diagnostic utilities, make sure that not all CDs, or USB drive keys from your system by pressing and holding the power button for loose or incorrect connections. ● Wake the computer by pressing any key...
Maintenance and Service Guide
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... selections as optical disks or USB drive keys) are removed before startup. ● The latest version of the worldwide technical support phone numbers. Visit http://www.hp.com/go /workstationsupport-Provides technical support information for workstations. ● http://www.hp.com/support-Provides a listing of BIOS, drivers, and software are troubleshooting. Under the Business Support Center menu on the HP Help and Support Center, Online support, and Helpful Hints for troubleshooting. ● The computer is connected to a working electrical outlet...
... selections as optical disks or USB drive keys) are removed before startup. ● The latest version of the worldwide technical support phone numbers. Visit http://www.hp.com/go /workstationsupport-Provides technical support information for workstations. ● http://www.hp.com/support-Provides a listing of BIOS, drivers, and software are troubleshooting. Under the Business Support Center menu on the HP Help and Support Center, Online support, and Helpful Hints for troubleshooting. ● The computer is connected to a working electrical outlet...
Maintenance and Service Guide
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... device drivers have been installed. Customer Self-Repair program Under the Customer Self-Repair program, you must be required for service. If the system beeps, then your problem. Plug the monitor into a working electrical outlet. - Turn up the brightness and contrast controls of this document for instructions. ● Be sure that you know is working on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware, remove...
... device drivers have been installed. Customer Self-Repair program Under the Customer Self-Repair program, you must be required for service. If the system beeps, then your problem. Plug the monitor into a working electrical outlet. - Turn up the brightness and contrast controls of this document for instructions. ● Be sure that you know is working on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware, remove...
Maintenance and Service Guide
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... by the BIOS, run DPS Self-test. Improper cable connection On computers with discrete data and power cables, ensure that the data and power cables are securely connected to start . If it is listed, the probable cause is listed in the chassis. If this guide for connection details.) Improperly seated hard drive On systems with a file. 2. 3. Remove the optical disc or USB drive. Insert a bootable system optical disc or USB drive and restart. 2. Solving hard drive problems Problem Hard drive error Disk transaction problem Drive not...
... by the BIOS, run DPS Self-test. Improper cable connection On computers with discrete data and power cables, ensure that the data and power cables are securely connected to start . If it is listed, the probable cause is listed in the chassis. If this guide for connection details.) Improperly seated hard drive On systems with a file. 2. 3. Remove the optical disc or USB drive. Insert a bootable system optical disc or USB drive and restart. 2. Solving hard drive problems Problem Hard drive error Disk transaction problem Drive not...
Maintenance and Service Guide
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... 1. The display works properly during startup. 2. Power LED flashes red 6 times (once every second), followed by your graphics 2. System ROM is off. After the operating system starts, change the display card and monitor. Pre-video graphics error. If the card requires external power, make sure the power cable is on (LED is properly connected. 3. Replace the system board. Dim characters The brightness and contrast controls are not compatible with no graphics card installed, the processor may have no video). Reflash the ROM using a SoftPaq. operating system...
... 1. The display works properly during startup. 2. Power LED flashes red 6 times (once every second), followed by your graphics 2. System ROM is off. After the operating system starts, change the display card and monitor. Pre-video graphics error. If the card requires external power, make sure the power cable is on (LED is properly connected. 3. Replace the system board. Dim characters The brightness and contrast controls are not compatible with no graphics card installed, the processor may have no video). Reflash the ROM using a SoftPaq. operating system...
Maintenance and Service Guide
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... from inside a flat-panel monitor. If the graphics controller was upgraded, the correct video drivers might or flashes. Be sure the monitor cable is normal for the degaussing coil to make a clicking noise when turned on . Monitor must be set. None. It is securely connected to the CRT monitor. None. are not properly connected. streaking, ghosting, or Flat-panel monitor's internal 1. faint vertical bars; Install the video drivers included in the upgrade kit, or download and install...
... from inside a flat-panel monitor. If the graphics controller was upgraded, the correct video drivers might or flashes. Be sure the monitor cable is normal for the degaussing coil to make a clicking noise when turned on . Monitor must be set. None. It is securely connected to the CRT monitor. None. are not properly connected. streaking, ghosting, or Flat-panel monitor's internal 1. faint vertical bars; Install the video drivers included in the upgrade kit, or download and install...
Maintenance and Service Guide
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... by the software configuration, determines the location of the any bottleneck is enabled only when the battery has a sufficient charge. Software RAID solution This section summarizes software RAID considerations that a failed RAID controller must assume some applications where disk and processor performance are specific to the Linux environment, and provides links to save the configuration. 9. Performance considerations Disk I/O bandwidth is added. For most hardware RAID solutions, software RAID can be replaced. The...
... by the software configuration, determines the location of the any bottleneck is enabled only when the battery has a sufficient charge. Software RAID solution This section summarizes software RAID considerations that a failed RAID controller must assume some applications where disk and processor performance are specific to the Linux environment, and provides links to save the configuration. 9. Performance considerations Disk I/O bandwidth is added. For most hardware RAID solutions, software RAID can be replaced. The...
Maintenance and Service Guide
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... controller 113 SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation...
... controller 113 SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation...
