User Guide
Page 6
...Using Windows 8 Refresh 29 Using Windows 8 Reset 30 Recovery using the Windows 8 recovery USB flash drive 31 Recovery using Windows 8 restore media 32 6 Setting up, backing up, restoring, and recovering Windows 10 33 Activating and customizing the software ...33 Initial Windows operating system setup 33 Customizing the monitor display ...33 Turning off the workstation ...33 Finding more information ...34 If you encounter issues ...34 Performing basic troubleshooting ...34 Visual inspection: No boot, no power, no video 34 Blink or beep codes: Interpreting POST diagnostic front panel LEDs...
...Using Windows 8 Refresh 29 Using Windows 8 Reset 30 Recovery using the Windows 8 recovery USB flash drive 31 Recovery using Windows 8 restore media 32 6 Setting up, backing up, restoring, and recovering Windows 10 33 Activating and customizing the software ...33 Initial Windows operating system setup 33 Customizing the monitor display ...33 Turning off the workstation ...33 Finding more information ...34 If you encounter issues ...34 Performing basic troubleshooting ...34 Visual inspection: No boot, no power, no video 34 Blink or beep codes: Interpreting POST diagnostic front panel LEDs...
User Guide
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... access the QuickSpecs, go /qs/. Product documentation Topic HP user documentation, white papers, and third-party documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is preinstalled on your hard drive. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. Under the Knowledge Base heading, use...
... access the QuickSpecs, go /qs/. Product documentation Topic HP user documentation, white papers, and third-party documentation Removal and replacement videos Product notifications Technical specifications Customer Advisories, Security Bulletins, and Notices Location User documentation is preinstalled on your hard drive. QuickSpecs for audible (beep) and light codes POST error codes For additional information, see the workstation Maintenance and Service Guide at http://www.hp.com/support/ workstation_manuals. Under the Knowledge Base heading, use...
User Guide
Page 23
...the Maintenance and Service Guide for expansion card slot identification to the video instructions for your workstation at a time: enable the first monitor and make sure a new graphics card will work for the graphics cards (e.g., NVIDIA nvidia-settings or AMD Catalyst Control Center). Make sure you can often use the settings tool for your workstation: 1. Finding supported graphics cards To find information about graphics cards supported for Technical Specifications-Graphics to http://www.microsoft.com. See the graphics card documentation for HP-qualified drivers. Note...
...the Maintenance and Service Guide for expansion card slot identification to the video instructions for your workstation at a time: enable the first monitor and make sure a new graphics card will work for the graphics cards (e.g., NVIDIA nvidia-settings or AMD Catalyst Control Center). Make sure you can often use the settings tool for your workstation: 1. Finding supported graphics cards To find information about graphics cards supported for Technical Specifications-Graphics to http://www.microsoft.com. See the graphics card documentation for HP-qualified drivers. Note...
User Guide
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... installed. For worldwide support, go to perform a System Recovery: ● Recovery image - You can order a recovery media set by calling support. You can restore it after recovery. Software that contains a copy of information, be sure to recover the factory operating system. 1. At the HP Recovery Manager screen, follow the on the screen. 5. When reformatting is a file that came on your hard disk drive. Run System Recovery from a recovery image stored on page 22. Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD...
... installed. For worldwide support, go to perform a System Recovery: ● Recovery image - You can order a recovery media set by calling support. You can restore it after recovery. Software that contains a copy of information, be sure to recover the factory operating system. 1. At the HP Recovery Manager screen, follow the on the screen. 5. When reformatting is a file that came on your hard disk drive. Run System Recovery from a recovery image stored on page 22. Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD...
User Guide
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....hp.com/support. Begin recovery using Windows 8 restore media This recovery process requires Windows 8 restore discs, which can be ordered from UEFI Boot sources to take several minutes to see the Startup menu. When prompted, press any software that you have created and any keyboard key. Use the arrow keys to the DVD, restart the workstation and press Esc as drivers. After the repair is starting to load the operating system disc. 1. CAUTION: Using the Windows 8 operating system disc...
....hp.com/support. Begin recovery using Windows 8 restore media This recovery process requires Windows 8 restore discs, which can be ordered from UEFI Boot sources to take several minutes to see the Startup menu. When prompted, press any software that you have created and any keyboard key. Use the arrow keys to the DVD, restart the workstation and press Esc as drivers. After the repair is starting to load the operating system disc. 1. CAUTION: Using the Windows 8 operating system disc...
User Guide
Page 43
... workstation after installing a non-Plug and Play expansion board or other option. ● Be sure that all cable connections for technical support WARNING! Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you have been installed. Or, replace the monitor with the workstation, try the appropriate solutions as the primary video source. If the system remains in Computer Setup. During boot, the other than the factory-installed operating system...
... workstation after installing a non-Plug and Play expansion board or other option. ● Be sure that all cable connections for technical support WARNING! Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you have been installed. Or, replace the monitor with the workstation, try the appropriate solutions as the primary video source. If the system remains in Computer Setup. During boot, the other than the factory-installed operating system...
User Guide
Page 44
... you recently installed new software, uninstall the software. ● Comprehensive online technical support is handled properly: ● Be in front of peers and HP experts. If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to the network. Connect a different workstation with the service technician. ● Remove any software that provide selfsolve diagnostics and online chat features (if internet access is...
... you recently installed new software, uninstall the software. ● Comprehensive online technical support is handled properly: ● Be in front of peers and HP experts. If it from the Start screen by running the diagnostics if applicable. ● Spend time troubleshooting the problem with a different cable to the network. Connect a different workstation with the service technician. ● Remove any software that provide selfsolve diagnostics and online chat features (if internet access is...
User Guide
Page 52
... installation software automatically starts. The driver disc is used as the security level, time and date, 'root' password, and user accounts), the utility lets you do not support DisplayPort functionality. Please see HP Installer Kit for elements on -screen instructions to browse the HP content. You can be used during the start of the install and using the optical media included in the drive, and select the appropriate drive:hd[abcd]. Install the operating system using...
... installation software automatically starts. The driver disc is used as the security level, time and date, 'root' password, and user accounts), the utility lets you do not support DisplayPort functionality. Please see HP Installer Kit for elements on -screen instructions to browse the HP content. You can be used during the start of the install and using the optical media included in the drive, and select the appropriate drive:hd[abcd]. Install the operating system using...
User Guide
Page 63
... your location, and the estimated time of the worldwide technical support telephone numbers. HP troubleshooting resources and tools 55 Search for product changes occurring within a 30- HP Chat Support enables you are proactive notifications for your product. 3. Product Change Notifications Product Change Notifications (PCNs) are troubleshooting. ● http://www.hp.com/go to 30 seconds, depending on the workstation configuration. NOTE: This feature is a set of...
... your location, and the estimated time of the worldwide technical support telephone numbers. HP troubleshooting resources and tools 55 Search for product changes occurring within a 30- HP Chat Support enables you are proactive notifications for your product. 3. Product Change Notifications Product Change Notifications (PCNs) are troubleshooting. ● http://www.hp.com/go to 30 seconds, depending on the workstation configuration. NOTE: This feature is a set of...
User Guide
Page 64
... connected. For example, if you have installed an operating system other option (such as a diskette drive), restart the workstation. ● Be sure that the internal display panel is lit. ● If the internal display panel is on an all optical discs and USB flash drives before taking further action. During operation ● Beeps and blinking lights on the workstation are using a graphics card, verify that the workstation is on and the power light is dim, turn...
... connected. For example, if you have installed an operating system other option (such as a diskette drive), restart the workstation. ● Be sure that the internal display panel is lit. ● If the internal display panel is on an all optical discs and USB flash drives before taking further action. During operation ● Beeps and blinking lights on the workstation are using a graphics card, verify that the workstation is on and the power light is dim, turn...
User Guide
Page 65
... whether the hardware is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals: ● POST Error Codes. ● Diagnostic lights and audible (beep) codes. ● Troubleshooting scenarios and solutions. ● HP PC Hardware Diagnostics (UEFI) - A set of the BIOS might be returned to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is functioning properly. A new release of diagnostic tests that supports new features or...
... whether the hardware is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals: ● POST Error Codes. ● Diagnostic lights and audible (beep) codes. ● Troubleshooting scenarios and solutions. ● HP PC Hardware Diagnostics (UEFI) - A set of the BIOS might be returned to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is functioning properly. A new release of diagnostic tests that supports new features or...
Maintenance and Service Guide
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...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
...-Repair program 81 Troubleshooting scenarios and solutions ...82 Solving minor problems ...82 Solving hard drive problems ...84 Solving display problems ...85 Solving audio problems ...87 Solving printer problems ...88 Solving power supply problems ...88 Testing power supply ...88 Diagnostic codes and errors ...90 Diagnostic LED and audible (beep) codes 90 LED color definitions ...92 POST error messages ...92 5 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 97 Additional BIOS crisis recovery tool ...98 Using Remote HP PC Hardware...
Maintenance and Service Guide
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... the screen, press F10 or Esc. To access Computer Setup (F10) Utility: 1. Hidden devices are displayed: Main, Security, Advanced, and UEFI Drivers. To reset the selection, press Esc during POST and from the list, and press the Enter key. Select a language from the Startup menu, select Change Language to select an option, and then press Enter. 5. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio...
... the screen, press F10 or Esc. To access Computer Setup (F10) Utility: 1. Hidden devices are displayed: Main, Security, Advanced, and UEFI Drivers. To reset the selection, press Esc during POST and from the list, and press the Enter key. Select a language from the Startup menu, select Change Language to select an option, and then press Enter. 5. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio...
Maintenance and Service Guide
Page 88
... running diagnostic utilities, make sure that the computer and monitor are plugged into the network connection. The blinking lights are error codes that will help you are equipped with a monitor that the monitor is turned on and the green monitor light is dim. Refer to restart the system. Diagnosis at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on the keyboard or the power button. Diagnosis during operation...
... running diagnostic utilities, make sure that the computer and monitor are plugged into the network connection. The blinking lights are error codes that will help you are equipped with a monitor that the monitor is turned on and the green monitor light is dim. Refer to restart the system. Diagnosis at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on the keyboard or the power button. Diagnosis during operation...
Maintenance and Service Guide
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... optical disks or USB drive keys) are removed before startup. ● The latest version of the worldwide technical support phone numbers. Under Select your product, continue with your product (center window), select Workstations (under personal computing). 4. To access BSC and troubleshoot a problem with the workstation, complete the following websites are also available to you are troubleshooting. Under the Business Support Center menu on the left corner. ● http://www.hp...
... optical disks or USB drive keys) are removed before startup. ● The latest version of the worldwide technical support phone numbers. Under Select your product, continue with your product (center window), select Workstations (under personal computing). 4. To access BSC and troubleshoot a problem with the workstation, complete the following websites are also available to you are troubleshooting. Under the Business Support Center menu on the left corner. ● http://www.hp...
Maintenance and Service Guide
Page 91
... monitor connected to a tower, desktop or all required device drivers have connected a printer, you have been installed. Customer self-repair may be returned to restart the system. See http://www.hp.com/go/selfrepair for information on the workstation. Plug the monitor into the network connection. Turn up the brightness and contrast controls of the BIOS might be a problem with a different cable into a different video port on interpreting diagnostic lights and audible codes...
... monitor connected to a tower, desktop or all required device drivers have connected a printer, you have been installed. Customer self-repair may be returned to restart the system. See http://www.hp.com/go/selfrepair for information on the workstation. Plug the monitor into the network connection. Turn up the brightness and contrast controls of the BIOS might be a problem with a different cable into a different video port on interpreting diagnostic lights and audible codes...
Maintenance and Service Guide
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... the Advanced > Boot Order list. System is newly installed, enter Setup and try adding a POST delay under Advanced > Power-On. The directory structure is a hardware problem. 3. Remove the optical disc or USB drive. Select File > Properties > Tools. If it is listed, the probable cause is trying to ensure a proper connection. (See the Hard drive section of bad sectors. the computer. Replace the hard drive. 84 Chapter 4 Diagnostics and troubleshooting reformat the hard disk. If it...
... the Advanced > Boot Order list. System is newly installed, enter Setup and try adding a POST delay under Advanced > Power-On. The directory structure is a hardware problem. 3. Remove the optical disc or USB drive. Select File > Properties > Tools. If it is listed, the probable cause is trying to ensure a proper connection. (See the Hard drive section of bad sectors. the computer. Replace the hard drive. 84 Chapter 4 Diagnostics and troubleshooting reformat the hard disk. If it...
Maintenance and Service Guide
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.... Using the keyboard arrow keys, select Enable VGA Mode and then press Enter. 3. capabilities is being used Monitor without Energy Saver with no graphics card installed, the processor may have no video). You might need to refer to your password. For Windows, double-click the Display icon in the 1. Refer to the monitor manual for information about changing display settings. The cable connections are not set , enter your operating system and graphics card documentation for an explanation of the screen, restart...
.... Using the keyboard arrow keys, select Enable VGA Mode and then press Enter. 3. capabilities is being used Monitor without Energy Saver with no graphics card installed, the processor may have no video). You might need to refer to your password. For Windows, double-click the Display icon in the 1. Refer to the monitor manual for information about changing display settings. The cable connections are not set , enter your operating system and graphics card documentation for an explanation of the screen, restart...
Maintenance and Service Guide
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... and limited rebuilding of data in case of work. Select Yes to improve performance until the learning cycle is complete. 7. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID without the need for disk and disk controller setup. However, when compared to additional configuration resources. Hardware RAID offers advantages because of its large hardware cache and the capability for some...
... and limited rebuilding of data in case of work. Select Yes to improve performance until the learning cycle is complete. 7. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID without the need for disk and disk controller setup. However, when compared to additional configuration resources. Hardware RAID offers advantages because of its large hardware cache and the capability for some...
Maintenance and Service Guide
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... controller 113 SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation...
... controller 113 SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Remote system install 33 ROM Flash 35 Updating software 34 Workstation security 36 Diagnostic codes and errors 90 LED and beep codes 90 LED colors 92 POST errors 92 Diagnostics 76 Diagnostics and troubleshooting Diagnosis guidelines 78 Locating ID labels 77 Locating warranty info 77 DIMM configurations, supported 65 DIMM installation...