Maintenance and Service Guide
Page 67
...Access this tool, especially when the computer cannot boot to review the report before trying BCU. HP BIOS Configuration Utility (BCU) 59 For more information, see Using HP PC Hardware Diagnostics on page 129 HP BIOS Configuration Utility (BCU) HP BCU is also available in Test Logs on . In ... BIOS_Configuration_Utility_User_Guide.pdf. NOTE: Available only to try, whereas BCU takes extra time and effort. NOTE: Use this tool at ftp://ftp.hp.com/pub/idr/ImageDiags/. This tool provides a text file of the computer. The report may be contributing to problems you encounter. The...
...Access this tool, especially when the computer cannot boot to review the report before trying BCU. HP BIOS Configuration Utility (BCU) 59 For more information, see Using HP PC Hardware Diagnostics on page 129 HP BIOS Configuration Utility (BCU) HP BCU is also available in Test Logs on . In ... BIOS_Configuration_Utility_User_Guide.pdf. NOTE: Available only to try, whereas BCU takes extra time and effort. NOTE: Use this tool at ftp://ftp.hp.com/pub/idr/ImageDiags/. This tool provides a text file of the computer. The report may be contributing to problems you encounter. The...
Maintenance and Service Guide
Page 74
... results in No Defect Found (NDF)/No Fault Found (NFF)/No Issue Detected (NID) messages. 66 Chapter 6 Troubleshooting guide Review Table 6-2 Troubleshooting methodology and general troubleshooting steps on page 60 for appropriate troubleshooting steps. Do not replace the system board until ... existing support articles. ● Technician might be related to resolve an issue. IMPORTANT: System board failure is defective. See Non HP diagnostics tools on page 53 for instructions about the issue omits key details, including any actions taken before replacing the system board....
... results in No Defect Found (NDF)/No Fault Found (NFF)/No Issue Detected (NID) messages. 66 Chapter 6 Troubleshooting guide Review Table 6-2 Troubleshooting methodology and general troubleshooting steps on page 60 for appropriate troubleshooting steps. Do not replace the system board until ... existing support articles. ● Technician might be related to resolve an issue. IMPORTANT: System board failure is defective. See Non HP diagnostics tools on page 53 for instructions about the issue omits key details, including any actions taken before replacing the system board....
Maintenance and Service Guide
Page 82
...-board components. Verify battery maintenance and operations. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Review battery power plans in use; Verify battery life cycle using HP Support Assistant tool. Tips To conserve battery power, turn off Wireless ..., processes (in Task Manager) when not in Control Panel > Power Options that it is working battery (remove AC adapter) using HP PC Hardware Diagnostics (UEFI). 5. Burnt smell Use this information to be replaced. 6. Troubleshooting steps General visual inspection 74 Chapter 6 ...
...-board components. Verify battery maintenance and operations. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Review battery power plans in use; Verify battery life cycle using HP Support Assistant tool. Tips To conserve battery power, turn off Wireless ..., processes (in Task Manager) when not in Control Panel > Power Options that it is working battery (remove AC adapter) using HP PC Hardware Diagnostics (UEFI). 5. Burnt smell Use this information to be replaced. 6. Troubleshooting steps General visual inspection 74 Chapter 6 ...
Maintenance and Service Guide
Page 85
...example, keyboard failures), or incompatible hardware. Soft reset (Default Settings) on page 64) one at a time. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Table 6-18 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes Some sections are used ...and is power, you understand diagnostic error messages. BIOS password Use the information in the table to troubleshoot BIOS password issues. Review F10 BIOS Setup Overview to its original condition (for further options, press the esc key while restarting the computer. Your BIOS...
...example, keyboard failures), or incompatible hardware. Soft reset (Default Settings) on page 64) one at a time. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Table 6-18 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes Some sections are used ...and is power, you understand diagnostic error messages. BIOS password Use the information in the table to troubleshoot BIOS password issues. Review F10 BIOS Setup Overview to its original condition (for further options, press the esc key while restarting the computer. Your BIOS...
Maintenance and Service Guide
Page 96
... (red, green, blue) ● Dead Pixel Check: to check dead pixels in eight different colors (Dead Pixel Check is available with the HP PC Diagnostics 3-in-1 USB Key tool) Review the video troubleshooting in safe mode. ● Test with a verified working operating system (for instance, shipping image). For additional information about display...
... (red, green, blue) ● Dead Pixel Check: to check dead pixels in eight different colors (Dead Pixel Check is available with the HP PC Diagnostics 3-in-1 USB Key tool) Review the video troubleshooting in safe mode. ● Test with a verified working operating system (for instance, shipping image). For additional information about display...
Maintenance and Service Guide
Page 132
Downloading a BIOS update After you review the prerequisites, you can delete the downloaded file from your hard drive...no instructions are displayed, follow these steps. 1. Type file in the taskbar search box, and then select the HP Support Assistant app. - Select your computer to the BIOS version currently installed on the screen reports a successful installation,...has an .exe extension (for the current startup sequence, follow the on or restart the computer, and when the HP logo appears, press f9 to install the update. Access the Boot Device Options menu: ● Turn on -screen...
Downloading a BIOS update After you review the prerequisites, you can delete the downloaded file from your hard drive...no instructions are displayed, follow these steps. 1. Type file in the taskbar search box, and then select the HP Support Assistant app. - Select your computer to the BIOS version currently installed on the screen reports a successful installation,...has an .exe extension (for the current startup sequence, follow the on or restart the computer, and when the HP logo appears, press f9 to install the update. Access the Boot Device Options menu: ● Turn on -screen...