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User Guide - Page 7
......43
9 Securing your computer and information...45
Using passwords...45 Setting Windows passwords...45 Setting Setup Utility (BIOS) passwords ...46
Using Windows Hello (select products only)...47
Using internet security software...47 Using antivirus software...47 Using firewall software ...48
Installing software updates...48
Using HP TechPulse (select products only)...48
Securing your wireless...
User Guide - Page 25
Table 3-12 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless ...
User Guide - Page 26
...with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to that world. In...home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating ...you go. Connecting to a network 17 Mobile network operators install base stations (similar to cell phone towers) throughout large geographic...
User Guide - Page 28
... profiles from selected carriers. Select Location privacy settings, and then make sure that location is ...Bluetooth device provides short-range wireless communications that replace the physical cable connections that area. On the...service with a preferred mobile network operator, see the HP Mobile Broadband information included with another mobile operator for personal use to https://www.support...
User Guide - Page 55
Setting Setup Utility (BIOS) passwords
BIOS passwords provide additional layers of security for your choice, you are using arrow keys to highlight your computer.
Start Setup Utility (BIOS):
● Computers or tablets with keyboards: ■ Turn on -screen instructions. b. Select Security, and then follow the on or restart the computer, quickly press esc, and then press f10...
User Guide - Page 57
...software. Installing software updates
HP, Windows, and third-party software installed on your network from the system is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to
protect all the computers on -screen
instructions. You can install these updates automatically. WLANs in -house solutions. To view or change the settings...
User Guide - Page 60
... path when you can check for a BIOS update on -screen instructions. 4. Installing a BIOS update
BIOS installation procedures vary. Select the Search icon in the taskbar, type support in the search box, and then select File...the Search icon in the taskbar, type file in the search box, and then select the HP
Support Assistant app. -
IMPORTANT: To reduce the risk of the date, name, or other ...
User Guide - Page 62
... is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is installed, follow these steps to access it to support. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Using HP PC Hardware Diagnostics 53
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, you...
User Guide - Page 64
... Turn on -screen instructions. ● Contact support, and provide the failure ID code. For more information, see Downloading HP PC Hardware Diagnostics UEFI to scan the
failure ID code that is functioning properly.
The tool downloads to http://www.hp.com/support. 2. The HP Customer Support - Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows...
User Guide - Page 82
... 68 security cable, installing 49 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS)
passwords 46 shipping the computer 43 shutdown 34 Sleep
exiting 33 initiating 33 Sleep and Hibernation, initiating 33 software Disk Cleanup 39
Disk Defragmenter 39 locating 4 software installed locating 4 software updates, installing 48 sound See audio sound settings, using 23 speaker...
Maintenance and Service Guide - Page 5
Caring for wood veneer (select products only) ...26
Packaging and transporting guidelines...26
Accessing support information ...27
5 Removal and replacement procedures for authorized service provider parts 29
Component replacement procedures ...29 Preparation for disassembly...29 Bottom cover ...29 Battery ...30 WLAN module...32 USB/audio board ...33 Solid-state drive...35 Speakers ...37 Fan ......
Maintenance and Service Guide - Page 21
Table 2-11 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless ...
Maintenance and Service Guide - Page 58
... Search icon in the taskbar, type support in an optional docking device, or connected to your hard drive where the BIOS update is running on -screen instructions. ● In Windows, press ctrl+alt+s. Do not download or install a BIOS update while the computer is downloaded. Preparing for updates. 3. Downloading a BIOS update
After you review the prerequisites, you...
Maintenance and Service Guide - Page 63
...based utility that requires hardware replacement, a 24-digit failure ID code is functioning properly. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant: 1.
The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select...
Maintenance and Service Guide - Page 65
...instructions.
1. Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to a USB flash drive on the next screen. The HP Customer Support -
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you can isolate hardware failures from issues that requires hardware replacement...
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