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Hardware Reference Guide HP ap5000 All-In-One Point of Sale System


Page 31
Figure 2-30 Replacing the Display Head ENWW Installing Additional Memory 25 Push the module down into the socket (2). Make sure the latches are in only one way. Match the notch on the module with the tab on the memory socket. 13. Figure 2-29 Installing a DIMM 14. Open both latches of the display head housing onto the display head (2). Repeat steps 12 and 13 to install any additional...
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Hardware Reference Guide HP ap5000 All-In-One Point of Sale System


Page 33
... Start > All Programs > HP Point of Sale Configuration Guide (available in the corner of the screen, touch the center of the screen. 3. NOTE: Do not connect the VFD customer display to the VFD customer display. 4. Press the power button again to enter the Computer Setup utility. 3. Note which COM port (COM1 or COM2) on the computer and press the F10 key before the system boots to the operating system to turn...
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Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System


Page 2
... onto a USB flash drive then boot to access the guide. NOTE: If you set the Serial Port1 Standard Mode/5V to Standard Mode. 5. COM3 is optional but recommended after installing or connecting a new device. In the Advanced menu, select Super IO Configuration. 3. Shut down the operating system and turn off the computer. 4. Turn on the system's hard drive. In the End User License Agreement...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 14
... its proper installation. In Windows 7, select Start > HP Point of Sale Information to the HP Point of Sale Configuration Guide (available in another corner of the screen. Configuring the MSR and VFD Customer Display To configure the MSR and VFD, refer to access the guide. Figure 13 Connecting and Turning On Power 3. Launch the TouchMon utility by right-clicking on the computer, the operating system is installed, you...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 15
... install the drivers for the VFD customer display to locate the i386 folder. If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the Computer Setup utility for each of the critical updates and service packs. 5. ENWW Installing and Customizing the Software 9 Select the Windows Update link. NOTE: Do not connect the VFD customer display to Standard Mode. Downloading Microsoft Windows Updates...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 16
... Download drivers and software (and firmware), enter the model number of the computer, and press Enter. System Components Figure 14 System Components 1 Touch Screen 7 Adjustable Touch Screen Hinge 2 Power LED 8 Print Advertisement Panel 3 Magnetic Stripe Reader 9 Base and Power Supply (MSR) Housing 4 VFD Customer Display 10 Bottom I/O Cover 5 Drive Cover 11 Power Button 6 Adjustable VFD Hinge 12 Side I/O Cover 10 Quick Setup & Getting Started ENWW Obtain the latest support software, including support software for the operating system from...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 22
... your specific computer model. 6. This allows you can start using the Computer Setup utility. later, you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of any data. Refer to work in print)-Helps you connect the computer and peripheral devices and set up factory-provided software; also includes basic troubleshooting information should you can reconfigure the power button to the Maintenance and Service Guide...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 23
... XP systems only): ▲ Select Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. To access HP user guides on the hard drive. In Windows 7, select Start > HP User Manuals. The menu and books are displayed in the language chosen during initial system setup or as specified later in the Computer Setup utility. ● If you recently installed new software, uninstall the software and see if it will help you...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 24
... model printer. 18 Quick Setup & Getting Started ENWW If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before calling. ● Spend time troubleshooting the problem with self-solve diagnostics. If the system will help you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. For example, if you are using a printer, you diagnose the problem. NOTE: For sales...
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Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System


Page 5
Table of contents 1 Safety Notices ...1 Important Safety Information ...1 Installation Conditions ...2 Battery Replacement Notice ...2 Headset and Earphone Volume Level Notice 3 German Ergonomics Notice ...3 Laser Safety ...3 CDRH Regulations ...3 Compliance with International Regulations 4 Laser Product Label ...4 Laser Information ...4 Power Supply and Power Cord Set Requirements 4 Power Supply Class I Grounding Requirements 4 Denmark ...4 Norway ...4 Sweden ...5 Power Supply Requirements 5 For Use in Norway 5 Power Cord Set Requirements 5 Japanese Power Cord...
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Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System


Page 17
...Service Equipment Power Service Grounding Electrode System (NEC Art 250, Part H) Ground Clamps Grounding Conductors (NEC Section 810-21) Antenna Discharge Unit (NEC Section 810-20) Ground Clamp Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for long periods of time... electrode. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of any product during a ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 5
... Customizing the Software ...5 Installing the Operating System ...5 Installing or Upgrading Device Drivers 6 Downloading Microsoft Windows Updates 6 3 Computer Setup (F10) Utility ...7 Computer Setup (F10) Utilities ...7 Using Computer Setup (F10) Utilities 7 Computer Setup-Main ...8 Computer Setup-Advanced 9 Computer Setup-Boot ...12 Computer Setup-Security 12 Computer Setup-Exit ...13 Recovering the Configuration Settings 13 4 Troubleshooting ...14 Safety and Comfort ...14 Before You Call for Technical Support 14 Helpful Hints ...15 General Troubleshooting Steps for a New Installation...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 6
... Service Considerations ...40 Tools and Software Requirements 40 Screws ...40 Hard Drives ...40 Lithium Coin Cell Battery 41 7 Removal and Replacement Procedures ...42 Removing the Bottom I/O Cover ...42 Removing the Side I/O Cover ...43 Removing the Drive Cover ...43 Routing Cables ...44 Adjusting the Tilt ...44 Using the Print Advertising Panel ...45 Installing an HP/Kensington MicroSaver Security Cable Lock 47 Removing and Replacing the VFD Customer Display...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 14
... may have open before rebooting. If prompted for each of the computer, and press Enter. Then select Yes to reboot the machine. 6 Chapter 2 Installing and Customizing the Software Click view available updates and make sure all of the critical updates and service packs. 5. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that you to install a program from http://www.hp.com/support.
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 22
.... When booting the operating system, use HP Instant Support Professional 14 Chapter 4 Troubleshooting There may result in this chapter for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with the computer, try the appropriate solutions below to try to Safety & Regulatory Information guide. Before You Call for Technical Support If you diagnose the...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 23
... system is turned on and the green power light is on. ● Check the Power LED on power loss is handled properly: ● Be in suspend mode, shut down the system serial number and product ID number ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 24
... checking the Quick Specs for setting up Windows. NOTE: A keyboard is on the system. a new release of the BIOS could have been installed. NOTE: A keyboard or mouse will not wake the system from the power source before turning it on and that the green power light is required for the computer. General Troubleshooting Steps for a New Installation The following are some ideas for troubleshooting problems after the initial setup. ● Check...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 30
... will lose any key or click the mouse button and, if set, type your monitor. Replace the Head Unit. Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Table 4-5 Solving Display Problems Blank screen (no video). Computer is in order to prevent possible damage to reset the resolution. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. CAUTION: When attempting...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 31
... does not support the Powered VGA feature, make sure to plug it in prior to powering on the HP ap5000 All-In-One Point of Sale System is a powered VGA port. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. Blank screen and the power LED flashes red 5 times, once every second, followed by a 2 second pause, and the computer beeps 7 times; Reseat DIMMs. Power on . Replace the Head Unit. Cause Solution...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 35
... the ap5000 MSR, the data will search for ap5000 > Windows Test Utility > HP ap5000 VFD Windows Utility. 2. From F10 Setup, select Advanced > Super I/O Configuration. 2. Solving MSR (Magnetic Stripe Reader) Problems The MSR on the Test Mode button to read cards Cause Port configured improperly or disabled. Windows operating system supports serial port COM4, so no user connection required for this point when one swipes a card in the following table. MSR...

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We have the following 7 documents available for the HP ap5000:
  • Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
  • Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
  • Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System
  • Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System
  • Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System
  • LCD Installation Guide, HP ap5000 All-In-One Point of Sale System
  • Quick Setup HP ap5000 All-In-One Point of Sale System
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