Service Guide
Page 6
... Using the SAS/SATA Configuration Utility program Configuring the Ethernet controller Using the PXE boot agent utility program Using the ServeRAID configuration programs . 147 . 147 . 147 . 148 . 148 153 . 154 . 154 . 154 . 155 iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Removing and replacing server components 113 Installation guidelines 113 System reliability guidelines 114 Working inside the server with the power on -board diagnostic programs 70 Diagnostic text messages 71 Viewing the test log 71 Diagnostic error codes 71 Recovering from a BIOS...
... Using the SAS/SATA Configuration Utility program Configuring the Ethernet controller Using the PXE boot agent utility program Using the ServeRAID configuration programs . 147 . 147 . 147 . 148 . 148 153 . 154 . 154 . 154 . 155 iv IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Removing and replacing server components 113 Installation guidelines 113 System reliability guidelines 114 Working inside the server with the power on -board diagnostic programs 70 Diagnostic text messages 71 Viewing the test log 71 Diagnostic error codes 71 Recovering from a BIOS...
Service Guide
Page 19
... on the server model, some features might not be available, or some specifications might exceed the average Acoustical noise emissions: values stated because of PC2-3200 DDRII DIMMS Drives: v Slim DVD-ROM: IDE v Serial Attached SCSI (SAS) hard disk drives Expansion bays: v Six SAS, 2.5-inch bays v One 12.7-mm removable-media drive bay (DVD-ROM drive installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply: v Standard: One dual-rated power supply - 1300 watts...
... on the server model, some features might not be available, or some specifications might exceed the average Acoustical noise emissions: values stated because of PC2-3200 DDRII DIMMS Drives: v Slim DVD-ROM: IDE v Serial Attached SCSI (SAS) hard disk drives Expansion bays: v Six SAS, 2.5-inch bays v One 12.7-mm removable-media drive bay (DVD-ROM drive installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply: v Standard: One dual-rated power supply - 1300 watts...
Service Guide
Page 20
... LED Hard disk drive activity LED Locator LED System-error LED The following controls, connectors, and LEDs are on the operator information panel: v USB connector: Connect a USB device to turn the server on and off manually. A power-control-button shield comes with the server. If the LOG LED on the front and rear of the server. v Information LED: When this LED is lit it indicates that there is a suboptimal condition in the server and that the BMC log is full or almost full. 4 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
... LED Hard disk drive activity LED Locator LED System-error LED The following controls, connectors, and LEDs are on the operator information panel: v USB connector: Connect a USB device to turn the server on and off manually. A power-control-button shield comes with the server. If the LOG LED on the front and rear of the server. v Information LED: When this LED is lit it indicates that there is a suboptimal condition in the server and that the BMC log is full or almost full. 4 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Service Guide
Page 49
... Processor speed mismatch. I /O board 4. I9990305 An operating system was not found. 1. Hard disk drive b. Power supply b. (Trained service technician only) Power backplane 4. Make sure that all microprocessors have the same cache size (see "Power-supply LEDs" on page 149). 2. Reseat the following components: a. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. Check the power cables. 2. Reseat the following components: a. Hard disk drive b. I9990650 AC power has been restored. 1. Replace the components listed...
... Processor speed mismatch. I /O board 4. I9990305 An operating system was not found. 1. Hard disk drive b. Power supply b. (Trained service technician only) Power backplane 4. Make sure that all microprocessors have the same cache size (see "Power-supply LEDs" on page 149). 2. Reseat the following components: a. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. Check the power cables. 2. Reseat the following components: a. Hard disk drive b. I9990650 AC power has been restored. 1. Replace the components listed...
Service Guide
Page 68
... the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on the memory card. Run memory diagnostics (see "Minimum configuration" on page 70). 4. DIMM b. v If an action step is preceded by POST, run the Configuration/Setup Utility program and enable the DIMM. 3. v The memory modules are enabled. see "Running the on-board diagnostic programs" on page 104). 5. v Memory mirroring does not account for error message 289: v If a DIMM was disabled by the user or by "(Trained service technician only)", that is displayed...
... the problem is solved. v See Chapter 3, "Parts listing, Type 8863, 7362," on the memory card. Run memory diagnostics (see "Minimum configuration" on page 70). 4. DIMM b. v If an action step is preceded by POST, run the Configuration/Setup Utility program and enable the DIMM. 3. v The memory modules are enabled. see "Running the on-board diagnostic programs" on page 104). 5. v Memory mirroring does not account for error message 289: v If a DIMM was disabled by the user or by "(Trained service technician only)", that is displayed...
Service Guide
Page 94
... hard disk drive on page 147). 2. v If an action step is solved. Reseat the following components: a. Update the RAID controller firmware (see "Updating the firmware" on channel C, SCSI ID nn. 035-xxx-snn nn = SCSI ID of failing fixed disk drive. 1. Check the BMC log or system-error log before replacing a FRU. 2. Check the BMC log or system-error log before replacing a FRU. 2. v Follow the suggested actions in the order in which components are listed in slot s 075-xxx-000 Failed power supply test. 1. Replace...
... hard disk drive on page 147). 2. v If an action step is solved. Reseat the following components: a. Update the RAID controller firmware (see "Updating the firmware" on channel C, SCSI ID nn. 035-xxx-snn nn = SCSI ID of failing fixed disk drive. 1. Check the BMC log or system-error log before replacing a FRU. 2. Check the BMC log or system-error log before replacing a FRU. 2. v Follow the suggested actions in the order in which components are listed in slot s 075-xxx-000 Failed power supply test. 1. Replace...
Service Guide
Page 105
..., then reapply ac power to continue. Replace the cover; The system-error log can view through the Configuration/Setup Utility program, also contains a large number of information, error, and warning messages. Turn off the server until the update is exceeded. Move the J14 jumper to pins 2 and 3 to a diskette, type N. 11. When POST starts, select 1 - Error Error messages might not display video. 3. System-error log messages A system-error log is generated only if a Remote Supervisor Adapter II SlimLine is completed, turn off the server. 13. Attention: Do...
..., then reapply ac power to continue. Replace the cover; The system-error log can view through the Configuration/Setup Utility program, also contains a large number of information, error, and warning messages. Turn off the server until the update is exceeded. Move the J14 jumper to pins 2 and 3 to a diskette, type N. 11. When POST starts, select 1 - Error Error messages might not display video. 3. System-error log messages A system-error log is generated only if a Remote Supervisor Adapter II SlimLine is completed, turn off the server. 13. Attention: Do...
Service Guide
Page 113
... they are listed in the Configuration/Setup Utility program. PCI-X Card Power Good Fault 1. Replace the I /O board. 3. Disable the POST watchdog. Make sure that ac power cords are installed. Make sure the room temperature is solved. Replace the power backplane. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 52 1. MMIO operation error Note: This is installed. 3. Verify the latest OD service pack is an invalid Memory access caught by the hardware. 1. Diagnostics 97 Make sure that the memory card lever is...
... they are listed in the Configuration/Setup Utility program. PCI-X Card Power Good Fault 1. Replace the I /O board. 3. Disable the POST watchdog. Make sure that ac power cords are installed. Make sure the room temperature is solved. Replace the power backplane. v See Chapter 3, "Parts listing, Type 8863, 7362," on page 52 1. MMIO operation error Note: This is installed. 3. Verify the latest OD service pack is an invalid Memory access caught by the hardware. 1. Diagnostics 97 Make sure that the memory card lever is...
Service Guide
Page 120
...), see "Power-supply LEDs" on password and clear the CMOS memory; If you suspect that a software problem is damaged, see "I /O board c. v Any external devices. Power backplane b. If you find the failure. Microprocessor tray 104 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Replace all memory card connector pins for the server to override the power-on page 67). Damaged memory card connector pins or improperly installed memory cards can cause undetermined problems. To reset the CMOS data, use the password override jumper to turn on...
...), see "Power-supply LEDs" on password and clear the CMOS memory; If you suspect that a software problem is damaged, see "I /O board c. v Any external devices. Power backplane b. If you find the failure. Microprocessor tray 104 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide Replace all memory card connector pins for the server to override the power-on page 67). Damaged memory card connector pins or improperly installed memory cards can cause undetermined problems. To reset the CMOS data, use the password override jumper to turn on...
Service Guide
Page 163
... level of the server to configure basic hardware features and to customize the server hardware: v UpdateXpress program v Configuration/Setup Utility program v Baseboard management controller utility programs v Preboot Execution Environment (PXE) boot agent utility program v SAS/SATA Configuration Utility program v ServeRAID Manager © Copyright IBM Corp. 2007 147 It detects supported and installed device drivers and firmware in your server is periodically updated and is available for your server and installs available updates. When replacing devices in ROM on the board or restore...
... level of the server to configure basic hardware features and to customize the server hardware: v UpdateXpress program v Configuration/Setup Utility program v Baseboard management controller utility programs v Preboot Execution Environment (PXE) boot agent utility program v SAS/SATA Configuration Utility program v ServeRAID Manager © Copyright IBM Corp. 2007 147 It detects supported and installed device drivers and firmware in your server is periodically updated and is available for your server and installs available updates. When replacing devices in ROM on the board or restore...
Service Guide
Page 170
... firmware update utility program to update the server baseboard management controller firmware before updating the BIOS code. Go to http://www.ibm.com/support/ to start the SAS/SATA Configuration Utility program: 1. Go to http://www.ibm.com/support/ to set , you must install a device driver to enable the operating system to view or change SAS controller settings. For device drivers and information about configuring the controller, go to type the password. 3. You do not have 2 seconds (by default) 154 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
... firmware update utility program to update the server baseboard management controller firmware before updating the BIOS code. Go to http://www.ibm.com/support/ to start the SAS/SATA Configuration Utility program: 1. Go to http://www.ibm.com/support/ to set , you must install a device driver to enable the operating system to view or change SAS controller settings. For device drivers and information about configuring the controller, go to type the password. 3. You do not have 2 seconds (by default) 154 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Service Guide
Page 181
...SP serial 6 system serial 6 USB 1 6 USB 2 6 USB,front 4 video 6 © Copyright IBM Corp. 2007 connectors 6 cover removing 115 CPU BRD LED 67 CPU LED 64 CRUs, replacing DVD drive 118 fans 118 I/O board 133 operator information panel assembly 132 PCI-X adapter guide 134 power supply 120 power-supply structure 135 SAS backplane 136 customer replaceable units (CRUs) 108 D danger statements 2 DASD LED 66 dc good LED 69 deassertion event, BMC log 19 device drivers 147 diagnostic error codes 71, 90 LEDs, light path 63 on-board programs, starting 70 programs, overview 69 programs, real-time 70 test...
...SP serial 6 system serial 6 USB 1 6 USB 2 6 USB,front 4 video 6 © Copyright IBM Corp. 2007 connectors 6 cover removing 115 CPU BRD LED 67 CPU LED 64 CRUs, replacing DVD drive 118 fans 118 I/O board 133 operator information panel assembly 132 PCI-X adapter guide 134 power supply 120 power-supply structure 135 SAS backplane 136 customer replaceable units (CRUs) 108 D danger statements 2 DASD LED 66 dc good LED 69 deassertion event, BMC log 19 device drivers 147 diagnostic error codes 71, 90 LEDs, light path 63 on-board programs, starting 70 programs, overview 69 programs, real-time 70 test...
Service Guide
Page 183
... 2 link 7 hard disk drive activity 4, 5 hard disk drive status 4 I/O board error 7 locator 5 memory hot-swap enabled 123 memory port power 123 power-on 5 Remote Supervisor Adapter II SlimLine error 6 SAS activity 5 SP Eithernet 10/100 activity 6 SP Ethernet 10/100 link 6 system-error 5 LEDs light path diagnostic panel 61 light path, viewing without power 60 microprocessor tray assembly 62 operator information panel 61 PCI-X board 62 LEDs, light path CPU 64 CPU BRD 67 DASD 66 FAN 67 I/O BRD 67 LINK 63 LOG 64 MEM 65 NMI 65 NONRED 66 OVERSPEC 63 PCI 65 PCI BRD...
... 2 link 7 hard disk drive activity 4, 5 hard disk drive status 4 I/O board error 7 locator 5 memory hot-swap enabled 123 memory port power 123 power-on 5 Remote Supervisor Adapter II SlimLine error 6 SAS activity 5 SP Eithernet 10/100 activity 6 SP Ethernet 10/100 link 6 system-error 5 LEDs light path diagnostic panel 61 light path, viewing without power 60 microprocessor tray assembly 62 operator information panel 61 PCI-X board 62 LEDs, light path CPU 64 CPU BRD 67 DASD 66 FAN 67 I/O BRD 67 LINK 63 LOG 64 MEM 65 NMI 65 NONRED 66 OVERSPEC 63 PCI 65 PCI BRD...
Service Guide
Page 184
... LED 63 PXE boot agent utility program 154 R RAID configuration programs 155 RAID LED 66 real-time diagnostics 70 release latch 5 remind button 67 Remote Supervisor Adapter II SlimLine error LED 6 Remote Supervisor Adaptor II functions disabled 149 replacing DVD drive 118 fans 118 front-panel assembly 137 I/O board 133 memory card 125 microprocessor 138 microprocessor-board assembly 138 operator information panel assembly 132 PCI-X adapter guide 134 PCI-X board assembly 142 PCI-X switch-card assembly 143 power backplane 144 power supply 120 replacing (continued) power-supply structure 135 SAS...
... LED 63 PXE boot agent utility program 154 R RAID configuration programs 155 RAID LED 66 real-time diagnostics 70 release latch 5 remind button 67 Remote Supervisor Adapter II SlimLine error LED 6 Remote Supervisor Adaptor II functions disabled 149 replacing DVD drive 118 fans 118 front-panel assembly 137 I/O board 133 memory card 125 microprocessor 138 microprocessor-board assembly 138 operator information panel assembly 132 PCI-X adapter guide 134 PCI-X board assembly 142 PCI-X switch-card assembly 143 power backplane 144 power supply 120 replacing (continued) power-supply structure 135 SAS...
Installation Guide
Page 16
...v Service processor support for up to four microprocessors Note: Use the Configuration/Setup Utility program to the procedures specified by 1°C per memory card v Maximum: Four memory cards, each card containing two pairs of PC2-3200 DDRII DIMMS Drives: v Slim DVD-ROM: IDE v Serial Attached SCSI (SAS) hard disk drives Expansion bays: v Six SAS, 2.5-inch bays v One 12.7-mm removable-media drive bay (DVD-ROM drive installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply...
...v Service processor support for up to four microprocessors Note: Use the Configuration/Setup Utility program to the procedures specified by 1°C per memory card v Maximum: Four memory cards, each card containing two pairs of PC2-3200 DDRII DIMMS Drives: v Slim DVD-ROM: IDE v Serial Attached SCSI (SAS) hard disk drives Expansion bays: v Six SAS, 2.5-inch bays v One 12.7-mm removable-media drive bay (DVD-ROM drive installed) Expansion slots: Six PCI-X 2.0 hot-plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply...
Installation Guide
Page 55
...-management and system identification control functions over LAN (SOL) network. power Turn the server on the front of the server. - Otherwise, extract to remotely view and change the server BIOS settings. Use the following commands in CLI mode: - identify Control the system-locator LED on a USB diskette drive and reboot. Use the following commands in an SOL session: - 2. From a command-line prompt, type bmc_cfg and press Enter. 3. Note: To ensure proper server operation, be done without a reboot. To update the firmware, download the Linux or Windows operating-system...
...-management and system identification control functions over LAN (SOL) network. power Turn the server on the front of the server. - Otherwise, extract to remotely view and change the server BIOS settings. Use the following commands in CLI mode: - identify Control the system-locator LED on a USB diskette drive and reboot. Use the following commands in an SOL session: - 2. From a command-line prompt, type bmc_cfg and press Enter. 3. Note: To ensure proper server operation, be done without a reboot. To update the firmware, download the Linux or Windows operating-system...
Installation Guide
Page 65
... pointing-device cable is solved. v Try using another mouse or pointing device. v See the parts listing in the POST error log for service. v If an action step is less than the amount of memory are field replaceable units (FRU). v You have been manually disabled. v You have installed the DIMMs in the correct slots, in the Configuration/Setup Utility program. v If you changed the memory, you updated the memory configuration in the correct order. If the problem...
... pointing-device cable is solved. v Try using another mouse or pointing device. v See the parts listing in the POST error log for service. v If an action step is less than the amount of memory are field replaceable units (FRU). v You have been manually disabled. v You have installed the DIMMs in the correct slots, in the Configuration/Setup Utility program. v If you changed the memory, you updated the memory configuration in the correct order. If the problem...
Installation Guide
Page 66
... action step is connected to the default configuration (the memory connector or bank of the Configuration/Setup Utility program is seated correctly in socket 1. correctly. Monitor problems Some IBM monitors have installed the necessary device drivers for the application programs. If the problem remains, call for service. If you suspect a problem with the monitor for instructions for service. 54 IBM System x3850 Type 8863: Installation Guide Make sure that: v The server power cord is preceded by "(Trained service technician only)," that...
... action step is connected to the default configuration (the memory connector or bank of the Configuration/Setup Utility program is seated correctly in socket 1. correctly. Monitor problems Some IBM monitors have installed the necessary device drivers for the application programs. If the problem remains, call for service. If you suspect a problem with the monitor for instructions for service. 54 IBM System x3850 Type 8863: Installation Guide Make sure that: v The server power cord is preceded by "(Trained service technician only)," that...
Installation Guide
Page 67
... which they are listed in the Configuration/Setup Utility program. Symptom Action The monitor has screen jitter, or the screen image is installed correctly. If this happens, turn on the monitor. If the problem remains, call for the server. Make sure that step must update the configuration. v You have updated the configuration information in the Action column until the problem is displayed, update the BIOS code with the option...
... which they are listed in the Configuration/Setup Utility program. Symptom Action The monitor has screen jitter, or the screen image is installed correctly. If this happens, turn on the monitor. If the problem remains, call for the server. Make sure that step must update the configuration. v You have updated the configuration information in the Action column until the problem is displayed, update the BIOS code with the option...
Installation Guide
Page 70
... the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is in remind mode, the system-error LED on the front of the server flashes. v Your operating system supports USB devices. Video problems See "Monitor problems" on the light path diagnostics panel. If a standard (non-USB) keyboard is connected to the keyboard connector, the USB is disabled, and no USB device will work . Universal Serial Bus device problems...
... the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is in remind mode, the system-error LED on the front of the server flashes. v Your operating system supports USB devices. Video problems See "Monitor problems" on the light path diagnostics panel. If a standard (non-USB) keyboard is connected to the keyboard connector, the USB is disabled, and no USB device will work . Universal Serial Bus device problems...