PX4i and PX6i High Performance Printer User's Manual
Page 7
...Choosing the Network Type Using Printer Commands 101 Upgrading Firmware 102 Downloading Fonts and Graphics 104 4 Troubleshooting and Maintaining the Printer 105 Troubleshooting the Printer 106 Contacting Product Support 106 Understanding Error Messages 107 Troubleshooting Printer Problems and Finding Solutions 111 Resetting the Printer 117 Adjusting the Printer 118 Adjusting the ... 141 USB Host Interface 142 Ethernet Interface 142 Parallel IEEE 1284 Interface 143 Media Specifications 144 Accessories for the Printer 155 PX4i and PX6i High Performance Printer User's Manual vii
...Choosing the Network Type Using Printer Commands 101 Upgrading Firmware 102 Downloading Fonts and Graphics 104 4 Troubleshooting and Maintaining the Printer 105 Troubleshooting the Printer 106 Contacting Product Support 106 Understanding Error Messages 107 Troubleshooting Printer Problems and Finding Solutions 111 Resetting the Printer 117 Adjusting the Printer 118 Adjusting the ... 141 USB Host Interface 142 Ethernet Interface 142 Parallel IEEE 1284 Interface 143 Media Specifications 144 Accessories for the Printer 155 PX4i and PX6i High Performance Printer User's Manual vii
PX4i and PX6i High Performance Printer User's Manual
Page 13
...as IP address. PX4i and PX6i High Performance Printer User's Manual xiii For example, to find useful: • Intermec Fingerprint Developer's Guide • Intermec Fingerprint Command Reference Manual • Intermec Printer Language (IPL) Developer's Guide • Intermec Printer Language (IPL) Command Reference...DSim Programmer's Guide • ZSim Programmer's Guide The Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to install, configure, operate, maintain, and troubleshoot them. Before You Begin Who Should Read This Manual This...
...as IP address. PX4i and PX6i High Performance Printer User's Manual xiii For example, to find useful: • Intermec Fingerprint Developer's Guide • Intermec Fingerprint Command Reference Manual • Intermec Printer Language (IPL) Developer's Guide • Intermec Printer Language (IPL) Command Reference...DSim Programmer's Guide • ZSim Programmer's Guide The Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to install, configure, operate, maintain, and troubleshoot them. Before You Begin Who Should Read This Manual This...
PX4i and PX6i High Performance Printer User's Manual
Page 20
... Blinking green The printer is on page 106. 6 PX4i and PX6i High Performance Printer User's Manual Blinking blue A blinking light indicates one of these buttons to perform an action. For more information, see "Troubleshooting the Printer" on . L or R After you to scroll through... error and information messages. Understanding the LEDs The printer has three LEDs: Power, Status, and the Intermec Readyto-Work® indicator. Understanding the LEDs LED...
... Blinking green The printer is on page 106. 6 PX4i and PX6i High Performance Printer User's Manual Blinking blue A blinking light indicates one of these buttons to perform an action. For more information, see "Troubleshooting the Printer" on . L or R After you to scroll through... error and information messages. Understanding the LEDs The printer has three LEDs: Power, Status, and the Intermec Readyto-Work® indicator. Understanding the LEDs LED...
PX4i and PX6i High Performance Printer User's Manual
Page 119
This chapter also contains information on booting the printer and performing routine maintenance. 4 Troubleshooting and Maintaining the Printer This chapter contains possible solutions to problems you may encounter while using the printer. This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 105
This chapter also contains information on booting the printer and performing routine maintenance. 4 Troubleshooting and Maintaining the Printer This chapter contains possible solutions to problems you may encounter while using the printer. This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 105
PX4i and PX6i High Performance Printer User's Manual
Page 120
...Troubleshooting the Printer You may need to your problem in the printer menu system or on a test print page. 106 PX4i and PX6i High Performance Printer User's Manual If you cannot find the answer to call : 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec....com and click Contact to request technical support. Contacting Product Support Before contacting Intermec Product Support, you encounter....
...Troubleshooting the Printer You may need to your problem in the printer menu system or on a test print page. 106 PX4i and PX6i High Performance Printer User's Manual If you cannot find the answer to call : 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec....com and click Contact to request technical support. Contacting Product Support Before contacting Intermec Product Support, you encounter....
PX4i and PX6i High Performance Printer User's Manual
Page 121
...any media installed, or if you have corresponding error numbers. • cause the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number Out of paper The printer...see displayed on page 7. 1005 1031 1027 1058 1022 1059 1701 1702 1703 1704 1007 PX4i and PX6i High Performance Printer User's Manual 107 Chapter 4 - Blinking For help , see "Loading Ribbon" ... Lower the printhead. Keep in mind that some error messages: • are specific to troubleshoot common error messages you are running. • have incorrect media settings. This message briefly ...
...any media installed, or if you have corresponding error numbers. • cause the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number Out of paper The printer...see displayed on page 7. 1005 1031 1027 1058 1022 1059 1701 1702 1703 1704 1007 PX4i and PX6i High Performance Printer User's Manual 107 Chapter 4 - Blinking For help , see "Loading Ribbon" ... Lower the printhead. Keep in mind that some error messages: • are specific to troubleshoot common error messages you are running. • have incorrect media settings. This message briefly ...
PX4i and PX6i High Performance Printer User's Manual
Page 122
Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description...is started but does not run a test feed Blinking without any media installed, or if you run , the Intermec Ready-to acquire an IP address from configuration the network. For more information, see "Loading Media" on page 7.... printer with media and select the appropriate media type. For help, see the Intermec Fingerprint Command Reference Manual. 1008 1606 1320 1321 108 PX4i and PX6i High Performance Printer User's Manual Entered Blinking Setup Mode The printer is in the...
Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description...is started but does not run a test feed Blinking without any media installed, or if you run , the Intermec Ready-to acquire an IP address from configuration the network. For more information, see "Loading Media" on page 7.... printer with media and select the appropriate media type. For help, see the Intermec Fingerprint Command Reference Manual. 1008 1606 1320 1321 108 PX4i and PX6i High Performance Printer User's Manual Entered Blinking Setup Mode The printer is in the...
PX4i and PX6i High Performance Printer User's Manual
Page 123
...Fingerprint SYSHEALTH Off command. Off off . temperature Printhead too The printhead is overheated and needs to cool down . Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description Ready-to turn the indicator on by changing to resend... your print job. 1718 1088 PX4i and PX6i High Performance Printer User's Manual 109 Chapter 4 - For more information, see the Intermec Fingerprint Command Reference Manual. For more information, see the Intermec Fingerprint Command Reference Manual. Printhead not Printhead ...
...Fingerprint SYSHEALTH Off command. Off off . temperature Printhead too The printhead is overheated and needs to cool down . Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description Ready-to turn the indicator on by changing to resend... your print job. 1718 1088 PX4i and PX6i High Performance Printer User's Manual 109 Chapter 4 - For more information, see the Intermec Fingerprint Command Reference Manual. For more information, see the Intermec Fingerprint Command Reference Manual. Printhead not Printhead ...
PX4i and PX6i High Performance Printer User's Manual
Page 124
... Fault LSS too high. Performing a test feed calibrates the sensor. Blinking Paused This is out of paper. Setup mode entered. Chapter 4 - Troubleshooting and Maintaining the Printer IPL Error Messages Message Description Ready-to resume. Load a new roll of transfer ribbon. For helps, see "Loading Media...shut the cutter. For help , see "Loading Media" on page 7. Blinking 1005 1031 1027 1058 1022 1059 1701 110 PX4i and PX6i High Performance Printer User's Manual Blinking Paper Fault Press Feed The printer did not perform a test feed before it Blinking printed out test ...
... Fault LSS too high. Performing a test feed calibrates the sensor. Blinking Paused This is out of paper. Setup mode entered. Chapter 4 - Troubleshooting and Maintaining the Printer IPL Error Messages Message Description Ready-to resume. Load a new roll of transfer ribbon. For helps, see "Loading Media...shut the cutter. For help , see "Loading Media" on page 7. Blinking 1005 1031 1027 1058 1022 1059 1701 110 PX4i and PX6i High Performance Printer User's Manual Blinking Paper Fault Press Feed The printer did not perform a test feed before it Blinking printed out test ...
PX4i and PX6i High Performance Printer User's Manual
Page 125
The printer is reset which causes the Intermec Ready-to-Work indicator to resume automatically. Wait for printing to turn off Off Maintenance Off Psu Over Power supply over temperature Off Temp ...Indicator Status Number IP configuration error. For help , see "Adjusting the Pressure Arm" on page 123. • Replace the printhead. PX4i and PX6i High Performance Printer User's Manual 111 Troubleshooting and Maintaining the Printer IPL Error Messages (continued) Message Description Ready-to Off cool down. Adjust the pressure arm. Try these possible...
The printer is reset which causes the Intermec Ready-to-Work indicator to resume automatically. Wait for printing to turn off Off Maintenance Off Psu Over Power supply over temperature Off Temp ...Indicator Status Number IP configuration error. For help , see "Adjusting the Pressure Arm" on page 123. • Replace the printhead. PX4i and PX6i High Performance Printer User's Manual 111 Troubleshooting and Maintaining the Printer IPL Error Messages (continued) Message Description Ready-to Off cool down. Adjust the pressure arm. Try these possible...
PX4i and PX6i High Performance Printer User's Manual
Page 126
... • The printhead may be too high. Replace the printhead. Decrease the printhead pressure. For help , contact your Intermec service representative. 112 PX4i and PX6i High Performance Printer User's Manual There are using . • The contrast may be worn. Replace the printhead. For... may be faulty. Try these possible solutions in order: • The printhead may be foreign particles on page 128. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution There are dark lines along the media...
... • The printhead may be too high. Replace the printhead. Decrease the printhead pressure. For help , contact your Intermec service representative. 112 PX4i and PX6i High Performance Printer User's Manual There are using . • The contrast may be worn. Replace the printhead. For... may be faulty. Try these possible solutions in order: • The printhead may be foreign particles on page 128. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution There are dark lines along the media...
PX4i and PX6i High Performance Printer User's Manual
Page 127
... the printer. 1 On your printer's keypad, press T to exit the Setup menu. PX4i and PX6i High Performance Printer User's Manual 113 The print speed may be too high. If you are using... not be faulty. For help , see "Loading Media" on my printout is missing. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution The inner... edge of media you are using . • Make sure that your Intermec service representative. Move the post to Media > Paper Type > Transfer. The content on ...
... the printer. 1 On your printer's keypad, press T to exit the Setup menu. PX4i and PX6i High Performance Printer User's Manual 113 The print speed may be too high. If you are using... not be faulty. For help , see "Loading Media" on my printout is missing. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution The inner... edge of media you are using . • Make sure that your Intermec service representative. Move the post to Media > Paper Type > Transfer. The content on ...
PX4i and PX6i High Performance Printer User's Manual
Page 128
... cannot connect to let the printer identify the RFID media type. 114 PX4i and PX6i High Performance Printer User's Manual RFID Problems and Possible Solutions Problem I loaded my... media, restart the printer or run a TESTFEED to my printer home page. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem The media feed... is not working properly. Verify the settings for your Intermec service representative. Chapter 4 - Clean the media guides. Possible Solution Try these parameters...
... cannot connect to let the printer identify the RFID media type. 114 PX4i and PX6i High Performance Printer User's Manual RFID Problems and Possible Solutions Problem I loaded my... media, restart the printer or run a TESTFEED to my printer home page. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem The media feed... is not working properly. Verify the settings for your Intermec service representative. Chapter 4 - Clean the media guides. Possible Solution Try these parameters...
PX4i and PX6i High Performance Printer User's Manual
Page 129
...8226; Make sure that you are using RFID media. PX4i and PX6i High Performance Printer User's Manual 115 For help , contact your local Intermec tree. and I get one of these error messages: • "Error in filename" (Fingerprint or Intermec Direct Protocol) • "No RFID support" (IPL) An... access a tag data segment that is not available on regular media (not RFID MODE is printing "VOID" labels. Chapter 4 - Troubleshooting and Maintaining the Printer RFID Problems and Possible Solutions (continued) Problem Possible Solution The RFID kit is installed, but The printer is not...
...8226; Make sure that you are using RFID media. PX4i and PX6i High Performance Printer User's Manual 115 For help , contact your local Intermec tree. and I get one of these error messages: • "Error in filename" (Fingerprint or Intermec Direct Protocol) • "No RFID support" (IPL) An... access a tag data segment that is not available on regular media (not RFID MODE is printing "VOID" labels. Chapter 4 - Troubleshooting and Maintaining the Printer RFID Problems and Possible Solutions (continued) Problem Possible Solution The RFID kit is installed, but The printer is not...
PX4i and PX6i High Performance Printer User's Manual
Page 130
... I try to tags with the error text. 116 PX4i and PX6i High Performance Printer User's Manual representative. (Fingerprint only) My printer displays an error code. For more information, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. protect ...Problem Possible Solution When I send a TAGREAD or TAGWRITE command, I get order an MPR6100 kit, contact your local Intermec this functionality implemented. You may need to troubleshoot the problem: 1320 No RFID support installed. 1321 No tag found ." Tag cannot be written unlawfully to a ...
... I try to tags with the error text. 116 PX4i and PX6i High Performance Printer User's Manual representative. (Fingerprint only) My printer displays an error code. For more information, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. protect ...Problem Possible Solution When I send a TAGREAD or TAGWRITE command, I get order an MPR6100 kit, contact your local Intermec this functionality implemented. You may need to troubleshoot the problem: 1320 No RFID support installed. 1321 No tag found ." Tag cannot be written unlawfully to a ...
PX4i and PX6i High Performance Printer User's Manual
Page 131
... reset the printer: • Insert a special CompactFlash memory card and restart the printer. • Use the printer's keypad. PX4i and PX6i High Performance Printer User's Manual 117 So, wireless communication settings, such as SSID and keys retain their values from the previous start. There...Within 10 seconds, press E to reset the printer to store settings. However, the next reboot resets them to the factory default settings. Troubleshooting and Maintaining the Printer Resetting the Printer When you reset the printer, you do not press E within 10 seconds, the normal startup continues...
... reset the printer: • Insert a special CompactFlash memory card and restart the printer. • Use the printer's keypad. PX4i and PX6i High Performance Printer User's Manual 117 So, wireless communication settings, such as SSID and keys retain their values from the previous start. There...Within 10 seconds, press E to reset the printer to store settings. However, the next reboot resets them to the factory default settings. Troubleshooting and Maintaining the Printer Resetting the Printer When you reset the printer, you do not press E within 10 seconds, the normal startup continues...
PX4i and PX6i High Performance Printer User's Manual
Page 132
...to adjust your printer to accommodate your printing needs or improve performance. If you are using media that is less than full width, Intermec recommends that you adjust the position of the pressure arm so that it is factory-adjusted for full-size media width. Chapter 4 -... pressure arm 1 Turn off the printer. 2 Open the front door and media cover. 3 If necessary, remove the ribbon. 118 PX4i and PX6i High Performance Printer User's Manual Troubleshooting and Maintaining the Printer Adjusting the Printer You may be detected by a weaker printout on the media and provides even pressure.
...to adjust your printer to accommodate your printing needs or improve performance. If you are using media that is less than full width, Intermec recommends that you adjust the position of the pressure arm so that it is factory-adjusted for full-size media width. Chapter 4 -... pressure arm 1 Turn off the printer. 2 Open the front door and media cover. 3 If necessary, remove the ribbon. 118 PX4i and PX6i High Performance Printer User's Manual Troubleshooting and Maintaining the Printer Adjusting the Printer You may be detected by a weaker printout on the media and provides even pressure.
PX4i and PX6i High Performance Printer User's Manual
Page 133
...Label Stop Sensor The label stop/black mark sensor (LSS) is centered, tighten the knob to the knob, not at the tip. PX4i and PX6i High Performance Printer User's Manual 119 The LSS must be aligned with the media. Knob Center of media Pressure arm Edge guides 5 Move the ...pressure arm inward or outward until the arrow on the printer's media type setup. Troubleshooting and Maintaining the Printer 4 Loosen the knob that controls the printer's media feed by detecting gaps between labels, or slots or black marks in the...
...Label Stop Sensor The label stop/black mark sensor (LSS) is centered, tighten the knob to the knob, not at the tip. PX4i and PX6i High Performance Printer User's Manual 119 The LSS must be aligned with the media. Knob Center of media Pressure arm Edge guides 5 Move the ...pressure arm inward or outward until the arrow on the printer's media type setup. Troubleshooting and Maintaining the Printer 4 Loosen the knob that controls the printer's media feed by detecting gaps between labels, or slots or black marks in the...
PX4i and PX6i High Performance Printer User's Manual
Page 134
... the sensor outward, away from the inner edge of LSS Adjustment screw 2 Look at 1 cm (0.39 in) intervals, on the lower guide plate. Troubleshooting and Maintaining the Printer The LSS can be especially useful for black marks. Note: You can be moved laterally from the center section. One part... method can also use the markings, spaced at the print mechanism from the front with a ruler before loading the media. 120 PX4i and PX6i High Performance Printer User's Manual Be sure to measure the lateral position of the black marks with the printhead lifted to the center line of...
... the sensor outward, away from the inner edge of LSS Adjustment screw 2 Look at 1 cm (0.39 in) intervals, on the lower guide plate. Troubleshooting and Maintaining the Printer The LSS can be especially useful for black marks. Note: You can be moved laterally from the center section. One part... method can also use the markings, spaced at the print mechanism from the front with a ruler before loading the media. 120 PX4i and PX6i High Performance Printer User's Manual Be sure to measure the lateral position of the black marks with the printhead lifted to the center line of...
PX4i and PX6i High Performance Printer User's Manual
Page 135
.... • If you are running IPL, go to the LSS menu: • If you are using. b Slowly pull out the media. LSS AUTO PX4i and PX6i High Performance Printer User's Manual 121 the menus only indicate values obtained from the LSS. When the LSS detects a gap or detection slot, the cursor... > TEST/SERVICE > LSS TEST > LSS AUTO. The screen displays the LSS AUTO menu with the cursor in some way. 8 Check gap detection: a Lift the printhead. Troubleshooting and Maintaining the Printer To test the LSS 1 Make sure that the media is no way to the right. Chapter 4 -
.... • If you are running IPL, go to the LSS menu: • If you are using. b Slowly pull out the media. LSS AUTO PX4i and PX6i High Performance Printer User's Manual 121 the menus only indicate values obtained from the LSS. When the LSS detects a gap or detection slot, the cursor... > TEST/SERVICE > LSS TEST > LSS AUTO. The screen displays the LSS AUTO menu with the cursor in some way. 8 Check gap detection: a Lift the printhead. Troubleshooting and Maintaining the Printer To test the LSS 1 Make sure that the media is no way to the right. Chapter 4 -