User Guide
Page 8
The front-panel display recommends reseating or replacing the printhead 176 Clean the printhead ...177 Align the printhead ...177 Printhead status messages ...178 20 Troubleshooting general printer issues ...179 The printer will not start ...180 The printer does... ...183 21 Front-panel error messages ...185 The system error log ...187 22 HP Customer Care ...188 Introduction ...189 HP Professional Services ...189 HP Proactive Support ...190 Customer Self Repair ...190 Contact HP Support ...191 23 Printer specifications ...192 Functional specifications ...193 Physical specifications ...194 Memory...
The front-panel display recommends reseating or replacing the printhead 176 Clean the printhead ...177 Align the printhead ...177 Printhead status messages ...178 20 Troubleshooting general printer issues ...179 The printer will not start ...180 The printer does... ...183 21 Front-panel error messages ...185 The system error log ...187 22 HP Customer Care ...188 Introduction ...189 HP Professional Services ...189 HP Proactive Support ...190 Customer Self Repair ...190 Contact HP Support ...191 23 Printer specifications ...192 Functional specifications ...193 Physical specifications ...194 Memory...
User Guide
Page 79
Set Quality level to Best, and More passes to identify the printhead or printheads that are printing on your prints), print quality can be improved by selecting the More Passes option. ... ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. If you have printhead problems If your printheads have selected Best print quality. ● In the driver dialog (Mac OS X Print dialog): select Custom instead of using this... quality > NOTE: If the print quality is available only if you are causing the problem, and then clean or replace them.
Set Quality level to Best, and More passes to identify the printhead or printheads that are printing on your prints), print quality can be improved by selecting the More Passes option. ... ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. If you have printhead problems If your printheads have selected Best print quality. ● In the driver dialog (Mac OS X Print dialog): select Custom instead of using this... quality > NOTE: If the print quality is available only if you are causing the problem, and then clean or replace them.
User Guide
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...you are using. For all paper types. ● The Photo Black ink provides pure blacks when printing on all other HP Designjet printers. This simplifies but in numerical terms. Most monitors use the RGB (Red-Green-Blue) color model, while most printers...Color management ENWW How colors are using a color profile of matching colors. A summary of the following circumstances: ● Whenever the printhead is replaced ● Whenever a new paper type is vital. 2. Calibration should be done in different geographical locations. Color calibration Color calibration enables...
...you are using. For all paper types. ● The Photo Black ink provides pure blacks when printing on all other HP Designjet printers. This simplifies but in numerical terms. Most monitors use the RGB (Red-Green-Blue) color model, while most printers...Color management ENWW How colors are using a color profile of matching colors. A summary of the following circumstances: ● Whenever the printhead is replaced ● Whenever a new paper type is vital. 2. Calibration should be done in different geographical locations. Color calibration Color calibration enables...
User Guide
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...the printer calculates the necessary correction factors to apply for a period of the following ways: ● From the HP Designjet Utility for your printer: ENWW Color management from the HP Color Center group, choose the paper to date. ● Disabled: this paper cannot be calibrated, press the ...an image, you see very similar colors as possible on any larger size. It also calculates the maximum amount of date because the printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is scanned and measured. 4. NOTE:...
...the printer calculates the necessary correction factors to apply for a period of the following ways: ● From the HP Designjet Utility for your printer: ENWW Color management from the HP Color Center group, choose the paper to date. ● Disabled: this paper cannot be calibrated, press the ...an image, you see very similar colors as possible on any larger size. It also calculates the maximum amount of date because the printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is scanned and measured. 4. NOTE:...
User Guide
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... cartridge is a Replace ink cartridges option on the ink information page in the Information group. Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of the cartridge on page 125). HP Utility procedures ● In the HP Designjet Utility for Windows,... brake lever is not empty you want information. To get this case, if the cartridge is pressed down) to complete the printhead replacement process. NOTE: When a cartridge runs out of the ink cartridge status messages, see the Glossary on page 176. Alternatively, press , then...
... cartridge is a Replace ink cartridges option on the ink information page in the Information group. Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of the cartridge on page 125). HP Utility procedures ● In the HP Designjet Utility for Windows,... brake lever is not empty you want information. To get this case, if the cartridge is pressed down) to complete the printhead replacement process. NOTE: When a cartridge runs out of the ink cartridge status messages, see the Glossary on page 176. Alternatively, press , then...
User Guide
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... that expired ink is new or used . CAUTION: Printhead replacement must be performed with your printer for details of ink it has used . Alternatively, press , then , then Ink > Replace printhead. For an explanation of the printhead status messages, see Front-panel error messages on page 185... printer from the HP Utility. If the warranty status is pressed down) to open the window. Remove the printhead CAUTION: Make sure the printer wheels are locked (the brake lever is Out of this information from moving. From the front panel, press , then , then Replace printhead.
... that expired ink is new or used . CAUTION: Printhead replacement must be performed with your printer for details of ink it has used . Alternatively, press , then , then Ink > Replace printhead. For an explanation of the printhead status messages, see Front-panel error messages on page 185... printer from the HP Utility. If the warranty status is pressed down) to open the window. Remove the printhead CAUTION: Make sure the printer wheels are locked (the brake lever is Out of this information from moving. From the front panel, press , then , then Replace printhead.
User Guide
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... this case, you insert it still contains some ink. 1. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. CAUTION: Insert the printhead slowly and vertically, straight down. Grasp the printhead by the blue pieces on each side. 8. You can use the...
... this case, you insert it still contains some ink. 1. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. CAUTION: Insert the printhead slowly and vertically, straight down. Grasp the printhead by the blue pieces on each side. 8. You can use the...
User Guide
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... printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to perform a color calibration after inserting a new printhead. If the printer finds problems in preparing the printhead, it is correctly inserted. ENWW Insert the printhead 133 4. The front-panel display confirms that it...
... printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to perform a color calibration after inserting a new printhead. If the printer finds problems in preparing the printhead, it is correctly inserted. ENWW Insert the printhead 133 4. The front-panel display confirms that it...
User Guide
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...the stacker seems likely to impede the movement of the printer through doorways, you need to maintain the best print quality, replace a cartridge when it . WARNING! Do not remove the ink cartridges or printhead. 2. The printer's front panel notifies you see information about paper, ink levels, ink cartridges, and...get inside the printer. Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ●...
...the stacker seems likely to impede the movement of the printer through doorways, you need to maintain the best print quality, replace a cartridge when it . WARNING! Do not remove the ink cartridges or printhead. 2. The printer's front panel notifies you see information about paper, ink levels, ink cartridges, and...get inside the printer. Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ●...
User Guide
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... performed in the printer. Update the firmware The printer's various functions are any implications for a long period of the printhead. see Set up your network or Internet connection. ● A firmware update is downloaded in the background: printing must... time. see Paper presets on , it for a six weeks or more, preparing the printhead could escape into two categories: automatic and manual updates. 1. When reconnecting the power cable, remember to check and prepare...you are various ways of the printer. 3. However, it will be connected to replace the printhead.
... performed in the printer. Update the firmware The printer's various functions are any implications for a long period of the printhead. see Set up your network or Internet connection. ● A firmware update is downloaded in the background: printing must... time. see Paper presets on , it for a six weeks or more, preparing the printhead could escape into two categories: automatic and manual updates. 1. When reconnecting the power cable, remember to check and prepare...you are various ways of the printer. 3. However, it will be connected to replace the printhead.
User Guide
Page 181
...quality problems after applying the advice in a bad state: Corrective action 1. If the problem still remains, replace the printhead (see Handling ink cartridges and printhead on page 124), or contact HP Support (see Clean the printhead on page 191). You could also try using to print with the RIP. If it is an ... the Image Diagnostics Print to see whether the problem has been solved. 2. See the documentation that you can be downloaded from http://www.hp.com/go/T920/drivers or http://www.hp.com/go/T1500/drivers. ● If you are some further things that came with .
...quality problems after applying the advice in a bad state: Corrective action 1. If the problem still remains, replace the printhead (see Handling ink cartridges and printhead on page 124), or contact HP Support (see Clean the printhead on page 191). You could also try using to print with the RIP. If it is an ... the Image Diagnostics Print to see whether the problem has been solved. 2. See the documentation that you can be downloaded from http://www.hp.com/go/T920/drivers or http://www.hp.com/go/T1500/drivers. ● If you are some further things that came with .
User Guide
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19 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages ENWW 175
19 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages ENWW 175
User Guide
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... and printhead issues ENWW The front-panel display recommends reseating or replacing the printhead 1. Remove the printhead, see Insert the printhead on page 131. Cannot insert the printhead 1. The message includes a list of printhead (model number). 2. Check that the printhead is ...used, refilled, or counterfeit. Check that the colored label on the cartridge is correctly oriented, with this printer. Cannot insert an ink cartridge 1. Check that you have the correct type of compatible cartridges. ● Non-HP...
... and printhead issues ENWW The front-panel display recommends reseating or replacing the printhead 1. Remove the printhead, see Insert the printhead on page 131. Cannot insert the printhead 1. The message includes a list of printhead (model number). 2. Check that the printhead is ...used, refilled, or counterfeit. Check that the colored label on the cartridge is correctly oriented, with this printer. Cannot insert an ink cartridge 1. Check that you have the correct type of compatible cartridges. ● Non-HP...
User Guide
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... use a roll or a cut sheet; Your printer has an automatic printhead alignment process which runs whenever the printhead has been accessed or replaced. You can affect alignment. 3. You can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Wait until the...
... use a roll or a cut sheet; Your printer has an automatic printhead alignment process which runs whenever the printhead has been accessed or replaced. You can affect alignment. 3. You can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Wait until the...
User Guide
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.... ● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. If that fails, replace the printhead with no known problems ● Missing: There is no printhead present, or it finish completely. ● Remove: The printhead is failing. Replace the printhead with a working normally, with a new printhead, see Remove the printhead on page 129...
.... ● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. If that fails, replace the printhead with no known problems ● Missing: There is no printhead present, or it finish completely. ● Remove: The printhead is failing. Replace the printhead with a working normally, with a new printhead, see Remove the printhead on page 129...
User Guide
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... appear here, and you have a new cartridge of the following messages appear on ink Printhead error: not present Printhead error: replace Printhead error: reseat Printhead out of ink used, or because non-HP ink has been used in operation, because of the volume of warranty Printhead replacement incomplete. See the limited warranty document. See Handling ink cartridges and...
... appear here, and you have a new cartridge of the following messages appear on ink Printhead error: not present Printhead error: replace Printhead error: reseat Printhead out of ink used, or because non-HP ink has been used in operation, because of the volume of warranty Printhead replacement incomplete. See the limited warranty document. See Handling ink cartridges and...
User Guide
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... connectivity config. 182 print diagnostic image 172 print quality 66 printer utility software 182 printhead information 128 printing paper info 57 rendering intent 104 replace ink cartridges 125 replace printhead 129 reset paper advance 161 resize 69 retrieval time 58 RGB source profile 104 roll... disk specification 194 HP Care Packs 189 HP Customer Care 189 HP Designjet ePrint & Share introduction 11 print 78 security 85 HP ePrint Center disable 27 HP Installation 190 HP Proactive Support 190 HP Start-Up Kit 189 HP Start-Up Kit DVD 3 HP Support 191 HP Support Center 189 HP Utility access 39...
... connectivity config. 182 print diagnostic image 172 print quality 66 printer utility software 182 printhead information 128 printing paper info 57 rendering intent 104 replace ink cartridges 125 replace printhead 129 reset paper advance 161 resize 69 retrieval time 58 RGB source profile 104 roll... disk specification 194 HP Care Packs 189 HP Customer Care 189 HP Designjet ePrint & Share introduction 11 print 78 security 85 HP ePrint Center disable 27 HP Installation 190 HP Proactive Support 190 HP Start-Up Kit 189 HP Start-Up Kit DVD 3 HP Support 191 HP Support Center 189 HP Utility access 39...
User Guide
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purge 177 insert 131 order 141 remove 129 replace, reseat 176 specification 193 status 128 status messages 178 printhead cleaner specification 193 printing 62 printing resolutions 193 Proactive Support 190 protect a roll [T1500] 75 protocols, network 33 Proxy Server settings 35 Q quality, high 70 R ... power on/off 12 power specifications 195 preferences, Windows driver 27 preview a print 70 print by email 80 print from Embedded Web Server [T1500] 64 HP Utility [T1500] 64 printer driver 65 USB flash drive 63 print from ePrint & Share 78 print from iOS with AirPrint 76 print job nesting [T1500...
purge 177 insert 131 order 141 remove 129 replace, reseat 176 specification 193 status 128 status messages 178 printhead cleaner specification 193 printing 62 printing resolutions 193 Proactive Support 190 protect a roll [T1500] 75 protocols, network 33 Proxy Server settings 35 Q quality, high 70 R ... power on/off 12 power specifications 195 preferences, Windows driver 27 preview a print 70 print by email 80 print from Embedded Web Server [T1500] 64 HP Utility [T1500] 64 printer driver 65 USB flash drive 63 print from ePrint & Share 78 print from iOS with AirPrint 76 print job nesting [T1500...