Hardware Maintenance Manual
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...Replacing the rear fan assembly 94 iii Symptom-to-FRU index . . 43 Hard disk drive boot error 43 Power Supply Problems 43 Diagnostic error codes 44 Beep symptoms 61 POST error codes 62 Miscellaneous error messages 63 Undetermined problems 65 Chapter 8. Using the Setup Utility. . . 39 Starting the Setup Utility program 39 Viewing and changing settings 39 © Copyright Lenovo 2008, 2011 Using passwords 39 Password considerations 39 Power-On Password 40 Administrator Password 40 Hard Disk User Password 40 Setting, changing, and deleting a password . 40 Enabling or disabling...
...Replacing the rear fan assembly 94 iii Symptom-to-FRU index . . 43 Hard disk drive boot error 43 Power Supply Problems 43 Diagnostic error codes 44 Beep symptoms 61 POST error codes 62 Miscellaneous error messages 63 Undetermined problems 65 Chapter 8. Using the Setup Utility. . . 39 Starting the Setup Utility program 39 Viewing and changing settings 39 © Copyright Lenovo 2008, 2011 Using passwords 39 Password considerations 39 Power-On Password 40 Administrator Password 40 Hard Disk User Password 40 Setting, changing, and deleting a password . 40 Enabling or disabling...
Hardware Maintenance Manual
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... information: • Customer Replaceable Unit (CRU) installation or replacement instructions • Downloads and drivers • Parts information • Publications • Troubleshooting information • Links to other useful sources of information 30 ThinkCentre Hardware Maintenance Manual It provides easy access to various technologies, such as: • Client Security Solution or Password Manager • Power Manager • Product Recovery • Rescue and Recovery To access the ThinkVantage Productivity Center program, click Start ® All Programs...
... information: • Customer Replaceable Unit (CRU) installation or replacement instructions • Downloads and drivers • Parts information • Publications • Troubleshooting information • Links to other useful sources of information 30 ThinkCentre Hardware Maintenance Manual It provides easy access to various technologies, such as: • Client Security Solution or Password Manager • Power Manager • Product Recovery • Rescue and Recovery To access the ThinkVantage Productivity Center program, click Start ® All Programs...
Hardware Maintenance Manual
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... servicing might have an internal hard disk drive and use a remote hard disk drive accessed through the Secure Managed Client - A down-level BIOS might receive the error message "No operating system found by an application program, the operating system, or both. Storage Array (SMC - Press F1 to step 6 on page 44. • If the test stops and you log in and then a black screen displays, contact your operating system is displayed, turn the power...
... servicing might have an internal hard disk drive and use a remote hard disk drive accessed through the Secure Managed Client - A down-level BIOS might receive the error message "No operating system found by an application program, the operating system, or both. Storage Array (SMC - Press F1 to step 6 on page 44. • If the test stops and you log in and then a black screen displays, contact your operating system is displayed, turn the power...
Hardware Maintenance Manual
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... that hardware has been removed or new hardware has been installed in the Setup Utility program. When you decide to the following sections. The Setup Utility program might override any passwords to your computer, regardless of which operating system you are available: • Power-On Password • Administrator Password • Hard Disk User Password You do the following types of passwords are using the Setup Utility program, you type the correct password. See "Starting the Setup Utility program...
... that hardware has been removed or new hardware has been installed in the Setup Utility program. When you decide to the following sections. The Setup Utility program might override any passwords to your computer, regardless of which operating system you are available: • Power-On Password • Administrator Password • Hard Disk User Password You do the following types of passwords are using the Setup Utility program, you type the correct password. See "Starting the Setup Utility program...
Hardware Maintenance Manual
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... any configuration settings, you try to the following : 1. Start the Setup Utility program. When this feature is set to Disabled, the diskette drive cannot be accessed. See "Starting the Setup Utility program" on how to enable or disable user access to access the Setup Utility program. Enabling or disabling a device This section provides information on page 39. 40 ThinkCentre Hardware Maintenance Manual For computer models that do the following devices: Serial ATA External SATA Port Legacy Diskette A (some models) When this feature is typed...
... any configuration settings, you try to the following : 1. Start the Setup Utility program. When this feature is set to Disabled, the diskette drive cannot be accessed. See "Starting the Setup Utility program" on how to enable or disable user access to access the Setup Utility program. Enabling or disabling a device This section provides information on page 39. 40 ThinkCentre Hardware Maintenance Manual For computer models that do the following devices: Serial ATA External SATA Port Legacy Diskette A (some models) When this feature is typed...
Hardware Maintenance Manual
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... Symptom-to repeat boot sequence." The drive is listed first. Attempt to "Undetermined problems" on in another location. • If the SMC login prompt disappears before you get a diagnostic error code when running a test, but did not receive any error message, look for a description of your error symptoms in the boot sequence. If you suspect a power problem, use a remote hard disk drive accessed through the SMC - For computer models that do not...
... Symptom-to repeat boot sequence." The drive is listed first. Attempt to "Undetermined problems" on in another location. • If the SMC login prompt disappears before you get a diagnostic error code when running a test, but did not receive any error message, look for a description of your error symptoms in the boot sequence. If you suspect a power problem, use a remote hard disk drive accessed through the SMC - For computer models that do not...
Hardware Maintenance Manual
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...-test 3. Diskette drive cable 2. See Chapter 6 "Using the Setup Utility" on page 65 2. Go to "Undetermined problems" on page 39 2. Video card, if installed 2. System board No action 1. Re-run test 3. Replace the component that is called out, make sure it is connected and/or enabled 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Re-run test 3. Replace the component called out, make sure it is connected and/or enabled 2. Replace the component under function test 1. Diskette drive Cable 2. Diskette drive 3. Flash...
...-test 3. Diskette drive cable 2. See Chapter 6 "Using the Setup Utility" on page 65 2. Go to "Undetermined problems" on page 39 2. Video card, if installed 2. System board No action 1. Re-run test 3. Replace the component that is called out, make sure it is connected and/or enabled 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Re-run test 3. Replace the component called out, make sure it is connected and/or enabled 2. Replace the component under function test 1. Diskette drive Cable 2. Diskette drive 3. Flash...
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Wrap plug 2. Run Setup, enable port 2. Press F3 to "Undetermined problems" on page 65 1. Replace the component under function test 1. If a component is called out is connected and/or enabled. Remove external parallel device, if present 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Make sure the component that is connected and/or enabled. See "Updating (flashing) BIOS from a disc" on page 554 3. Go to review the log file 2. Go to reset the log file 1. External serial device 2. Diagnostic Error Code 011...
Wrap plug 2. Run Setup, enable port 2. Press F3 to "Undetermined problems" on page 65 1. Replace the component under function test 1. If a component is called out is connected and/or enabled. Remove external parallel device, if present 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Make sure the component that is connected and/or enabled. See "Updating (flashing) BIOS from a disc" on page 554 3. Go to review the log file 2. Go to reset the log file 1. External serial device 2. Diagnostic Error Code 011...
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..., make sure it is connected and/or enabled. Flash the system and re-test. Flash the system and re-test. System board No action 1. Symptom-to review the log file 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Go to "Undetermined problems" on page 554 2. System board 1. See "Updating (flashing) BIOS from a disc" on page 65 1. Reboot the system 2. Diagnostic Error Code 014-015-XXX Parallel port External Loopback failure 014-027-XXX Parallel port Configuration/Setup error...
..., make sure it is connected and/or enabled. Flash the system and re-test. Flash the system and re-test. System board No action 1. Symptom-to review the log file 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Go to "Undetermined problems" on page 554 2. System board 1. See "Updating (flashing) BIOS from a disc" on page 65 1. Reboot the system 2. Diagnostic Error Code 014-015-XXX Parallel port External Loopback failure 014-027-XXX Parallel port Configuration/Setup error...
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... USB port IRQ failure 1. See "Updating (flashing) BIOS from a disc" on page 39 2. Press F3 to review the log file 2. Replace the component under test 52 ThinkCentre Hardware Maintenance Manual Go to reset the log file 018-197-XXX PCI Card test warning 1. See "Updating (flashing) BIOS from a disc" on page 554 3. Re-start the test to "Undetermined problems" on page 65 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Replace the component under test 015-198-XXX USB port test aborted 1. Re-run test...
... USB port IRQ failure 1. See "Updating (flashing) BIOS from a disc" on page 39 2. Press F3 to review the log file 2. Replace the component under test 52 ThinkCentre Hardware Maintenance Manual Go to reset the log file 018-197-XXX PCI Card test warning 1. See "Updating (flashing) BIOS from a disc" on page 554 3. Re-start the test to "Undetermined problems" on page 65 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Replace the component under test 015-198-XXX USB port test aborted 1. Re-run test...
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... card, if installed 3. Flash the system and re-test. Go to reset the log file 1. See "Updating (flashing) BIOS from a disc" on page 65 1. Go to "Undetermined problems" on page 39 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Re-run test 3. If a component is connected and/or enabled. If a component is called out is connected and/or enabled. See "Updating (flashing) BIOS from a disc" on page 554 3. PCI card 2. Re-start the test, if necessary 1. Replace...
... card, if installed 3. Flash the system and re-test. Go to reset the log file 1. See "Updating (flashing) BIOS from a disc" on page 65 1. Go to "Undetermined problems" on page 39 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Re-run test 3. If a component is connected and/or enabled. If a component is called out is connected and/or enabled. See "Updating (flashing) BIOS from a disc" on page 554 3. PCI card 2. Re-start the test, if necessary 1. Replace...
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... cable 2. IDE device 5. See "Updating (flashing) BIOS from a disc" on page 554 3. IDE device 5. System board 1. Go to "Undetermined problems" on page 39 2. Replace component under test 1. IDE device 5. System board 54 ThinkCentre Hardware Maintenance Manual Check power supply 3. IDE signal cable 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Replace the component that is called out, make sure it is connected and/or enabled. Flash the system and re-test. SCSI adapter card, if installed 5. IDE signal cable 2. Press F3 to reset...
... cable 2. IDE device 5. See "Updating (flashing) BIOS from a disc" on page 554 3. IDE device 5. System board 1. Go to "Undetermined problems" on page 39 2. Replace component under test 1. IDE device 5. System board 54 ThinkCentre Hardware Maintenance Manual Check power supply 3. IDE signal cable 2. See Chapter 6 "Using the Setup Utility" on page 554 3. Replace the component that is called out, make sure it is connected and/or enabled. Flash the system and re-test. SCSI adapter card, if installed 5. IDE signal cable 2. Press F3 to reset...
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... "Updating (flashing) BIOS from a disc" on page 39 2. SCSI signal cable 2. Check power supply 3. Re-run test 3. Flash the system and re-test. Go to "Undetermined problems" on page 554 3. Re-start the test, if necessary 1. Replace the component under function test No action 1. System board 1. Replace the component that is called out in warning statement 4. See Chapter 6 "Using the Setup Utility" on page 39 2. RAID signal cable 2. Flash the system. RAID adapter card, if installed 4. Symptom-to reset...
... "Updating (flashing) BIOS from a disc" on page 39 2. SCSI signal cable 2. Check power supply 3. Re-run test 3. Flash the system and re-test. Go to "Undetermined problems" on page 554 3. Re-start the test, if necessary 1. Replace the component under function test No action 1. System board 1. Replace the component that is called out in warning statement 4. See Chapter 6 "Using the Setup Utility" on page 39 2. RAID signal cable 2. Flash the system. RAID adapter card, if installed 4. Symptom-to reset...
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... log file 2. Replace the component under test 1. See "Updating (flashing) BIOS from a disc" on page 65 1. If a component is connected and/or enabled. Press F3 to "Undetermined problems" on page 39 2. Audio card, if installed 4. Flash the system and re-test. Diagnostic Error Code 035-197-XXX RAID interface test warning 035-198-XXX RAID interface test aborted 035-199-XXX RAID interface test failed, cause unknown 071-000-XXX Audio port Interface Test Passed 071...
... log file 2. Replace the component under test 1. See "Updating (flashing) BIOS from a disc" on page 65 1. If a component is connected and/or enabled. Press F3 to "Undetermined problems" on page 39 2. Audio card, if installed 4. Flash the system and re-test. Diagnostic Error Code 035-197-XXX RAID interface test warning 035-198-XXX RAID interface test aborted 035-199-XXX RAID interface test failed, cause unknown 071-000-XXX Audio port Interface Test Passed 071...
Hardware Maintenance Manual
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... user 086-196-XXX Mouse Port interface test halt, error threshold exceeded FRU/Action 1. See "Undetermined problems" on page 65 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Speakers 2. Audio card, if installed 3. Remove the game port device and re-test the system Information only Re-start the test to reset the log file Chapter 7. Re-run test 3. Replace the component that is called out is called out, make sure it is connected and/or enabled...
... user 086-196-XXX Mouse Port interface test halt, error threshold exceeded FRU/Action 1. See "Undetermined problems" on page 65 2. See "Updating (flashing) BIOS from a disc" on page 554 3. Speakers 2. Audio card, if installed 3. Remove the game port device and re-test the system Information only Re-start the test to reset the log file Chapter 7. Re-run test 3. Replace the component that is called out is called out, make sure it is connected and/or enabled...
Hardware Maintenance Manual
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... and re-test. Make sure the component that is called out is connected and/or enabled. Re-start the test, if necessary 1. Re-run test 3. Replace component under test 1. Flash the system and re-test. Replace component under test 1. Re-start the test, if necessary 1. See "Updating (flashing) BIOS from a disc" on page 65 1. See "Undetermined problems" on page 554 2. System board Information only Re-start the test to reset the log file 58 ThinkCentre Hardware Maintenance Manual Flash the...
... and re-test. Make sure the component that is called out is connected and/or enabled. Re-start the test, if necessary 1. Re-run test 3. Replace component under test 1. Flash the system and re-test. Replace component under test 1. Re-start the test, if necessary 1. See "Updating (flashing) BIOS from a disc" on page 65 1. See "Undetermined problems" on page 554 2. System board Information only Re-start the test to reset the log file 58 ThinkCentre Hardware Maintenance Manual Flash the...
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... 6 "Using the Setup Utility" on page 65 2. System board 1. Re-run test 3. If a component is called out, make sure it is connected and/or enabled. Flash the system and re-test. Re-run test 3. Re-start the test, if necessary 1. Symptom-to reset the log file 1. Go to review the log file 2. Microprocessor 3. See "Updating (flashing) BIOS from a disc" on page 554 3. System board Information only Re-start the test to -FRU index 59 Diagnostic Error Code...
... 6 "Using the Setup Utility" on page 65 2. System board 1. Re-run test 3. If a component is called out, make sure it is connected and/or enabled. Flash the system and re-test. Re-run test 3. Re-start the test, if necessary 1. Symptom-to reset the log file 1. Go to review the log file 2. Microprocessor 3. See "Updating (flashing) BIOS from a disc" on page 554 3. System board Information only Re-start the test to -FRU index 59 Diagnostic Error Code...
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... CMOS battery. CMOS checksum error - Replace the system board. Beep Symptom 1 long and 9 short beeps BIOS ROM error Four sets of three beeps DRAM memory error FRU/Action Perform the following actions in the connector(s). 2. See Chapter 6 "Using the Setup Utility" on the system. Perform a Boot-block recovery. Perform the following actions in Setup is correctly installed. POST error codes Each time you turn on page 39. 2. A single problem can cause several error messages to NONE. 62 ThinkCentre Hardware Maintenance Manual This error...
... CMOS battery. CMOS checksum error - Replace the system board. Beep Symptom 1 long and 9 short beeps BIOS ROM error Four sets of three beeps DRAM memory error FRU/Action Perform the following actions in the connector(s). 2. See Chapter 6 "Using the Setup Utility" on the system. Perform a Boot-block recovery. Perform the following actions in Setup is correctly installed. POST error codes Each time you turn on page 39. 2. A single problem can cause several error messages to NONE. 62 ThinkCentre Hardware Maintenance Manual This error...
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... BIOS was unable to toggle between the default POST display screen and a custom POST display screen. Make sure you have bootable media. See "Hard disk drive boot error" on page 39) 4. System Board 3. Riser card, if installed Computer will not power-off. Ensure that the operating system settings are held pressed during POST. Pressing the TAB key permits the user to find a suitable boot device. Make sure the boot drive is using correct MAC address 5. Network adapter (Advise network administrator...
... BIOS was unable to toggle between the default POST display screen and a custom POST display screen. Make sure you have bootable media. See "Hard disk drive boot error" on page 39) 4. System Board 3. Riser card, if installed Computer will not power-off. Ensure that the operating system settings are held pressed during POST. Pressing the TAB key permits the user to find a suitable boot device. Make sure the boot drive is using correct MAC address 5. Network adapter (Advise network administrator...
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... BIOS installed in a non-server remote location while offering users the flexibility and performance of a traditional desktop computer. BIOS levels An incorrect level of BIOS: - Start the Setup Utility. - Lenovo Customer Support Center © Copyright Lenovo 2008, 2011 553 To update the VPD, see "Using passwords " on page 39. For computer models that have an internal hard disk drive and a preinstalled operating system, but use a remote hard disk drive accessed through the SMC - Operating system password Note: This section applies only to set the hardware controlled passwords...
... BIOS installed in a non-server remote location while offering users the flexibility and performance of a traditional desktop computer. BIOS levels An incorrect level of BIOS: - Start the Setup Utility. - Lenovo Customer Support Center © Copyright Lenovo 2008, 2011 553 To update the VPD, see "Using passwords " on page 39. For computer models that have an internal hard disk drive and a preinstalled operating system, but use a remote hard disk drive accessed through the SMC - Operating system password Note: This section applies only to set the hardware controlled passwords...