Hardware Maintenance Manual
Page 5
... the AC adapter 29 Checking operational charging 30 Checking the battery pack 30 Checking the backup battery 31 Related service information 33 Restoring the factory contents by using Product Recovery discs 33 Passwords 34 Power-on password 34 Hard-disk password 34 Supervisor password 34 How to remove the power-on password . . . . 35 How to remove the hard-disk password . . . . 35 Power management 37 Screen blank mode 37 Standby mode 37 Hibernation mode 38 Symptom-to-FRU index 39 Numeric error codes 39 Error messages...
... the AC adapter 29 Checking operational charging 30 Checking the battery pack 30 Checking the backup battery 31 Related service information 33 Restoring the factory contents by using Product Recovery discs 33 Passwords 34 Power-on password 34 Hard-disk password 34 Supervisor password 34 How to remove the power-on password . . . . 35 How to remove the hard-disk password . . . . 35 Power management 37 Screen blank mode 37 Standby mode 37 Hibernation mode 38 Symptom-to-FRU index 39 Numeric error codes 39 Error messages...
Hardware Maintenance Manual
Page 11
... wall box in your pocket or behind your body. - Instructions for safe operational condition. v Do not use this type of maintenance information. First, check that it , ask the customer to power-off . Performing a mechanical inspection - Attention: An electrical shock can then operate the switch or unplug the power cord quickly. Observe the special safety precautions when you cannot unplug it has...
... wall box in your pocket or behind your body. - Instructions for safe operational condition. v Do not use this type of maintenance information. First, check that it , ask the customer to power-off . Performing a mechanical inspection - Attention: An electrical shock can then operate the switch or unplug the power cord quickly. Observe the special safety precautions when you cannot unplug it has...
Hardware Maintenance Manual
Page 26
v Some computers have been customized. Attention: The drive startup sequence in the Symptom-to-FRU Index for the computer you are servicing may cause a system malfunction. Before replacing the adapter or device, remove the FRUs, one by one, to see whether the error symptom is listed in the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual Improper handling of any kind. Attention...
v Some computers have been customized. Attention: The drive startup sequence in the Symptom-to-FRU Index for the computer you are servicing may cause a system malfunction. Before replacing the adapter or device, remove the FRUs, one by one, to see whether the error symptom is listed in the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual Improper handling of any kind. Attention...
Hardware Maintenance Manual
Page 31
... 24 v "Checkout guide" on removing and replacing FRUs. "Diagnostics using PC-Doctor for Windows" on page 26 - If you replace FRUs, use new nylon-coated screws. Important notes: v Only certified trained personnel should not be sure to read the entire page on page 25 - v Be extremely careful during such write operations as cosmic radiation, electrostatic discharge, or software errors. Drives in this...
... 24 v "Checkout guide" on removing and replacing FRUs. "Diagnostics using PC-Doctor for Windows" on page 26 - If you replace FRUs, use new nylon-coated screws. Important notes: v Only certified trained personnel should not be sure to read the entire page on page 25 - v Be extremely careful during such write operations as cosmic radiation, electrostatic discharge, or software errors. Drives in this...
Hardware Maintenance Manual
Page 34
... the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual Insert the PC-Doctor disk into the diskette drive; On the first screen, select the model and press Enter. Turn on the computer. Instead of the BIOS Setup Utility before you will need to enter the BIOS Setup Utility. This section is entered. Follow the instructions on page 29, and check the power sources. To test a USB device, connect it by the supervisor password. If an error code appears...
... the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual Insert the PC-Doctor disk into the diskette drive; On the first screen, select the model and press Enter. Turn on the computer. Instead of the BIOS Setup Utility before you will need to enter the BIOS Setup Utility. This section is entered. Follow the instructions on page 29, and check the power sources. To test a USB device, connect it by the supervisor password. If an error code appears...
Hardware Maintenance Manual
Page 35
... Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v Intel WLAN Radio Test Notes: v In the Keyboard test in the PC-Doctor menu. Select Diagnostics with the arrow keys, and press Enter. 2. The main panel of PC-Doctor appears. 3. If there is a problem, PC-Doctor shows messages...
... Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v Intel WLAN Radio Test Notes: v In the Keyboard test in the PC-Doctor menu. Select Diagnostics with the arrow keys, and press Enter. 2. The main panel of PC-Doctor appears. 3. If there is a problem, PC-Doctor shows messages...
Hardware Maintenance Manual
Page 42
... password must enter the SVP in the BIOS Setup Utility. The user must be entered before an operating system can be used for any services to reset either the user or the master HDP, or to recover data from being powered on the screen to the hard disk drive. Passwords As many as three passwords may be booted. If any of these passwords has been set . The hard disk drive can be needed for access to complete the Windows setup...
... password must enter the SVP in the BIOS Setup Utility. The user must be entered before an operating system can be used for any services to reset either the user or the master HDP, or to recover data from being powered on the screen to the hard disk drive. Passwords As many as three passwords may be booted. If any of these passwords has been set . The hard disk drive can be needed for access to complete the Windows setup...
Hardware Maintenance Manual
Page 43
... computer. 2. Turn on the screen; Related service information 35 The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. then enter the master HDP. Remove the backup battery. then leave the Enter New Password field...
... computer. 2. Turn on the screen; Related service information 35 The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. then enter the master HDP. Remove the backup battery. then leave the Enter New Password field...
Hardware Maintenance Manual
Page 45
... then the computer enters the power-saving mode automatically. v The hard disk drive is appropriate. To enter standby mode, press Fn+F4. v If the battery indicator blinks orange, indicating that time. Standby mode When the computer enters standby mode, the following events occur in addition to return from standby mode and resumes operation: Related service information 37 This default low-battery behavior is available. v Open the LCD cover. v Turn on the "Turn off . It chooses...
... then the computer enters the power-saving mode automatically. v The hard disk drive is appropriate. To enter standby mode, press Fn+F4. v If the battery indicator blinks orange, indicating that time. Standby mode When the computer enters standby mode, the following events occur in addition to return from standby mode and resumes operation: Related service information 37 This default low-battery behavior is available. v Open the LCD cover. v Turn on the "Turn off . It chooses...
Hardware Maintenance Manual
Page 46
... lid. - Pressing Fn+F4 keys. v If you are using the APM operating system and have set the mode to reenter operation mode. Wait a few seconds before resuming normal operation. v The system is signaled by a serial device or a PC Card device. v If the timer conditions are satisfied in the boot record on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual Note: The computer does...
... lid. - Pressing Fn+F4 keys. v If you are using the APM operating system and have set the mode to reenter operation mode. Wait a few seconds before resuming normal operation. v The system is signaled by a serial device or a PC Card device. v If the timer conditions are satisfied in the boot record on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual Note: The computer does...
Hardware Maintenance Manual
Page 47
... current setting by diagnostic codes in the ThinkPad computers, see the manual for each error detected in POST or system operation. Do not replace a nondefective FRU. In the displays, n can also help you determine, during regular servicing, what FRUs are likely to need to load the default setting. System board. 0182 1. Enter BIOS Setup and load Setup Enter to -FRU index in the EEPROM is not correct. Run BIOS Setup Utility...
... current setting by diagnostic codes in the ThinkPad computers, see the manual for each error detected in POST or system operation. Do not replace a nondefective FRU. In the displays, n can also help you determine, during regular servicing, what FRUs are likely to need to load the default setting. System board. 0182 1. Enter BIOS Setup and load Setup Enter to -FRU index in the EEPROM is not correct. Run BIOS Setup Utility...
Hardware Maintenance Manual
Page 48
.... 2. Hard disk drive. 4. System board. 021x Keyboard error. Run interactive tests of the keyboard and the auxiliary input device. 0220 Monitor type error-Monitor type does not match the one of them. System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual System board. Invalid RFID Serialization Information Area. 0189 System board. Run BIOS Setup Utility, and then save the current setting by pressing F10. 2. Remove either a Mini-PCI Card or...
.... 2. Hard disk drive. 4. System board. 021x Keyboard error. Run interactive tests of the keyboard and the auxiliary input device. 0220 Monitor type error-Monitor type does not match the one of them. System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual System board. Invalid RFID Serialization Information Area. 0189 System board. Run BIOS Setup Utility, and then save the current setting by pressing F10. 2. Remove either a Mini-PCI Card or...
Hardware Maintenance Manual
Page 49
...Load Setup Defaults in BIOS Setup Utility. 2. Remove Mini PCI network card. 2. System board. CPU. 2. DIMM. 2. System board. 02F6 Software NMI failed 1. System board. 02F7 Fail-safe timer NMI failed 1. System board. 1802 Unauthorized network card is dead. 1. Table 1. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0280 Previous boot incomplete- Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Reset the password by connecting the ac adapter. 2. Replace the backup battery. 3. Related service...
...Load Setup Defaults in BIOS Setup Utility. 2. Remove Mini PCI network card. 2. System board. CPU. 2. DIMM. 2. System board. 02F6 Software NMI failed 1. System board. 02F7 Fail-safe timer NMI failed 1. System board. 1802 Unauthorized network card is dead. 1. Table 1. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0280 Previous boot incomplete- Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Reset the password by connecting the ac adapter. 2. Replace the backup battery. 3. Related service...
Hardware Maintenance Manual
Page 50
... using a supported IBM/Lenovo HDD with the risk in Slot-1. Undock docking station or port replicator if it by this system, with an old firmware, the customer needs to update its firmware to enter SETUP 1. Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive (HDD) may not function correctly on HDD0 (Main hard disk drive) 2. Ultrabay™ hard disk drive. disk drive) 3. Read error on this system and that you installed. 2. Reseat the hard disk drive. 2. Ensure that you set...
... using a supported IBM/Lenovo HDD with the risk in Slot-1. Undock docking station or port replicator if it by this system, with an old firmware, the customer needs to update its firmware to enter SETUP 1. Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive (HDD) may not function correctly on HDD0 (Main hard disk drive) 2. Ultrabay™ hard disk drive. disk drive) 3. Read error on this system and that you installed. 2. Reseat the hard disk drive. 2. Ensure that you set...
Hardware Maintenance Manual
Page 52
..., power-on indicator on , and LCD blank during POST. 1. LCD assembly. 3. Only the cursor appears. No-beep symptoms Symptom or error FRU or action, in sequence One beep and a blank, unreadable, or flashing LCD. 1. DIMM. beeps, and one short beep. Reseat DIMM. 2. Type the password and press Enter. 44 ThinkPad T500 and W500 Hardware Maintenance Manual Two short beeps with error codes. Type the password and press Enter. Reseat the LCD...
..., power-on indicator on , and LCD blank during POST. 1. LCD assembly. 3. Only the cursor appears. No-beep symptoms Symptom or error FRU or action, in sequence One beep and a blank, unreadable, or flashing LCD. 1. DIMM. beeps, and one short beep. Reseat DIMM. 2. Type the password and press Enter. 44 ThinkPad T500 and W500 Hardware Maintenance Manual Two short beeps with error codes. Type the password and press Enter. Reseat the LCD...
Hardware Maintenance Manual
Page 54
... external devices d. External diskette drive or optical drive g. Replace any FRUs. 3. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual If no more errors exist. Hard disk drive f. Optical disk or diskette in loop mode at the time of the failure is detected, do not isolate FRUs that the power supply being used at least 10 times. 2. DIMM h. Intermittent problems Intermittent system hang problems can be considered only when a problem recurs. FRU replacement...
... external devices d. External diskette drive or optical drive g. Replace any FRUs. 3. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual If no more errors exist. Hard disk drive f. Optical disk or diskette in loop mode at the time of the failure is detected, do not isolate FRUs that the power supply being used at least 10 times. 2. DIMM h. Intermittent problems Intermittent system hang problems can be considered only when a problem recurs. FRU replacement...
Hardware Maintenance Manual
Page 61
... --> Video Adapter 2. Press Enter to Compatibility, and run Diagnostics --> Other Devices --> Conexant Audio Speaker Interactive Tests --> Internal Speaker Note: Once Modem/Audio test is done, the no sound is displayed at the lower left of the screen, press F1 to the ThinkPad computer, detach it. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Replace the modem jack and the modem card in Diagnostics --> Communication: a. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial...
... --> Video Adapter 2. Press Enter to Compatibility, and run Diagnostics --> Other Devices --> Conexant Audio Speaker Interactive Tests --> Internal Speaker Note: Once Modem/Audio test is done, the no sound is displayed at the lower left of the screen, press F1 to the ThinkPad computer, detach it. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Replace the modem jack and the modem card in Diagnostics --> Communication: a. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial...
Hardware Maintenance Manual
Page 64
... have the ThinkPad PM device driver installed on the computer display and the external monitor (the Extend desktop function). 2. Switch a display output location v External monitor (CRT display) v Computer display and external monitor (LCD + CRT display) v Computer display (LCD) Notes: 1. The computer can be detached from the ThinkPad Essential Port Replicator. Reserved. To return to change the Fn+F7 settings. Each user needs to normal operation, press the power button for the Fn+F9 function. Note: You cannot use the Fn+F7 key combination...
... have the ThinkPad PM device driver installed on the computer display and the external monitor (the Extend desktop function). 2. Switch a display output location v External monitor (CRT display) v Computer display and external monitor (LCD + CRT display) v Computer display (LCD) Notes: 1. The computer can be detached from the ThinkPad Essential Port Replicator. Reserved. To return to change the Fn+F7 settings. Each user needs to normal operation, press the power button for the Fn+F9 function. Note: You cannot use the Fn+F7 key combination...
Hardware Maintenance Manual
Page 92
If the computer you install the card, route the antenna cables as shown in this figure. 84 ThinkPad T500 and W500 Hardware Maintenance Manual Installation of PCI Express Mini Card for wireless WAN Cable routing: When you are servicing is the wireless WAN-ready model, put the cables in the cable holders and secure them with tape as shown in this figure. Removal steps of the PCI Express Mini Card for wireless WAN (continued) 3 Table 25. Table 24.
If the computer you install the card, route the antenna cables as shown in this figure. 84 ThinkPad T500 and W500 Hardware Maintenance Manual Installation of PCI Express Mini Card for wireless WAN Cable routing: When you are servicing is the wireless WAN-ready model, put the cables in the cable holders and secure them with tape as shown in this figure. Removal steps of the PCI Express Mini Card for wireless WAN (continued) 3 Table 25. Table 24.
Hardware Maintenance Manual
Page 129
... parts" on page 189 v "AC adapters" on page 191 v "Power cords" on page 192 v "Recovery discs" on page 193 v "Common service tools" on product design may include a memory, a wireless card, a keyboard, and a palm rest with OP are concealed by an access panel that the part is not a RoHS compliant FRU. Other Self-service CRUs depending on page 203 Notes: v Each FRU is an Optional-service CRU. ThinkPad T500...
... parts" on page 189 v "AC adapters" on page 191 v "Power cords" on page 192 v "Recovery discs" on page 193 v "Common service tools" on product design may include a memory, a wireless card, a keyboard, and a palm rest with OP are concealed by an access panel that the part is not a RoHS compliant FRU. Other Self-service CRUs depending on page 203 Notes: v Each FRU is an Optional-service CRU. ThinkPad T500...
