Troubleshooting Guide
Page 1
... the printer. Turn the printer off and contact Customer Support. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that the status shows Connected. Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and complexity of images, and the number of paper from the standard exit bin. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems...
... the printer. Turn the printer off and contact Customer Support. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that the status shows Connected. Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and complexity of images, and the number of paper from the standard exit bin. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems...
Troubleshooting Guide
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... images, and the number of the paper sources, trays, or feeders automatically sense the paper size. Solving option problems Option does not operate correctly or quits after it . MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is set up in the Installed Options list. Flash memory card Make sure the flash memory card is securely connected to exit Hex Trace mode. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory. Mac OS 9 users should make sure the printer is listed in the Chooser. Job prints...
... images, and the number of the paper sources, trays, or feeders automatically sense the paper size. Solving option problems Option does not operate correctly or quits after it . MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is set up in the Installed Options list. Flash memory card Make sure the flash memory card is securely connected to exit Hex Trace mode. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory. Mac OS 9 users should make sure the printer is listed in the Chooser. Job prints...
Troubleshooting Guide
Page 4
... paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to the correct positions for the paper size loaded. These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages...
... paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to the correct positions for the paper size loaded. These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages...
Troubleshooting Guide
Page 7
... serial number is loaded in the tray or feeder. MAKE SURE THE PAPER PATH IS CLEAR Paper could be hot. CAUTION-HOT SURFACE: The inside top front cover of the printer might be caught between the photoconductor kit and the fuser. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it . For customer support, contact the place where you may need to access the Embedded Web Server. Warning...
... serial number is loaded in the tray or feeder. MAKE SURE THE PAPER PATH IS CLEAR Paper could be hot. CAUTION-HOT SURFACE: The inside top front cover of the printer might be caught between the photoconductor kit and the fuser. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it . For customer support, contact the place where you may need to access the Embedded Web Server. Warning...
Quick Reference
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... and continue printing. Note: You can check to see the instruction sheet that came with the arrows in your warranty. 8 Close the front door. Push the toner cartridge until it side-to-side and front-to-back several times to touch the photoconductor drum. 6 Install the unit into the photoconductor kit by printing a menu settings page. 7 Pull the toner cartridge up and out using the handle. 5 Insert the toner cartridge into the printer by...
... and continue printing. Note: You can check to see the instruction sheet that came with the arrows in your warranty. 8 Close the front door. Push the toner cartridge until it side-to-side and front-to-back several times to touch the photoconductor drum. 6 Install the unit into the photoconductor kit by printing a menu settings page. 7 Pull the toner cartridge up and out using the handle. 5 Insert the toner cartridge into the printer by...
User Guide
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... using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing depending on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using printer software • Setting up and configuring the printer on a network, depending on the Lexmark Web site at http://support.lexmark.com. Learning about the printer What are the reason we do what we could do encounter any problems...
... using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing depending on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using printer software • Setting up and configuring the printer on a network, depending on the Lexmark Web site at http://support.lexmark.com. Learning about the printer What are the reason we do what we could do encounter any problems...
User Guide
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... on the right side. Additional printer setup 14 Open the system board door. 2 Use the following illustration to install the available cards; Available internal options Memory cards • Printer memory • Flash memory • Fonts Accessing the system board to locate a card for removal. Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from...
... on the right side. Additional printer setup 14 Open the system board door. 2 Use the following illustration to install the available cards; Available internal options Memory cards • Printer memory • Flash memory • Fonts Accessing the system board to locate a card for removal. Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from...
User Guide
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Avoid paper jams Carefully select and load paper to avoid paper jams. For more ways to reduce your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you select an Eco‑Mode setting. Minimizing your printer. Off Use factory default settings for your printer's environmental impact 27 Paper Enable duplex (2‑sided) printing Energy/Paper Use all settings associated with Energy mode and Paper mode. Choose To Energy Reduce energy use, especially...
Avoid paper jams Carefully select and load paper to avoid paper jams. For more ways to reduce your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you select an Eco‑Mode setting. Minimizing your printer. Off Use factory default settings for your printer's environmental impact 27 Paper Enable duplex (2‑sided) printing Energy/Paper Use all settings associated with Energy mode and Paper mode. Choose To Energy Reduce energy use, especially...
User Guide
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... large print jobs or multiple copies. Load up to Tray 1 250 sheets of paper 150 sheets of A6‑size paper 50 paper labels 50 transparencies Tray 2 250 or 550 sheets of paper 50 paper labels Multipurpose feeder 50 sheets of paper 15 paper labels 10 transparencies 10 sheets of the trays and the multipurpose feeder are supported for occasional use . Feed paper into the feeder. Do not force the paper into the multipurpose feeder only to a stop. The Size and Type settings for all trays must be installed...
... large print jobs or multiple copies. Load up to Tray 1 250 sheets of paper 150 sheets of A6‑size paper 50 paper labels 50 transparencies Tray 2 250 or 550 sheets of paper 50 paper labels Multipurpose feeder 50 sheets of paper 15 paper labels 10 transparencies 10 sheets of the trays and the multipurpose feeder are supported for occasional use . Feed paper into the feeder. Do not force the paper into the multipurpose feeder only to a stop. The Size and Type settings for all trays must be installed...
User Guide
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...Paper Menu Default Source Size/Type Configure MP Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page1 Print Fonts Print Directory Asset Report Settings Network/Ports General Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PostScript Menu PCL Emul Menu Active NIC Network Menu2 USB Menu Parallel Menu 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network, Wireless Network...
...Paper Menu Default Source Size/Type Configure MP Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page1 Print Fonts Print Directory Asset Report Settings Network/Ports General Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PostScript Menu PCL Emul Menu Active NIC Network Menu2 USB Menu Parallel Menu 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network, Wireless Network...
User Guide
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... factory default setting. Downloads stored in flash memory are deleted. The printer reprints jammed pages unless the memory required to never reprint jammed pages. All downloads stored in the Network/Ports menu. Description Sets the default printer language Notes: • PostScript emulation uses a PS interpreter for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to hold the pages is PCL Emulation. • Setting a printer language as the default does not prevent a software program from sending print jobs...
... factory default setting. Downloads stored in flash memory are deleted. The printer reprints jammed pages unless the memory required to never reprint jammed pages. All downloads stored in the Network/Ports menu. Description Sets the default printer language Notes: • PostScript emulation uses a PS interpreter for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to hold the pages is PCL Emulation. • Setting a printer language as the default does not prevent a software program from sending print jobs...
User Guide
Page 91
... printers. Wait for notification. Note: To add additional target printers, click the Add Target IP button. 6 Click Copy Printer Settings. 5 From the drop‑down list, and then click Click here to the factory default settings except Network/Port menu settings. Downloads stored in RAM are deleted. Warning-Potential Damage: Restore Now returns all printer settings to submit language. 4 Click Printer Settings. 5 Enter the IP addresses of your selections. Administrative support 91 All downloads stored in flash memory...
... printers. Wait for notification. Note: To add additional target printers, click the Add Target IP button. 6 Click Copy Printer Settings. 5 From the drop‑down list, and then click Click here to the factory default settings except Network/Port menu settings. Downloads stored in RAM are deleted. Warning-Potential Damage: Restore Now returns all printer settings to submit language. 4 Click Printer Settings. 5 Enter the IP addresses of your selections. Administrative support 91 All downloads stored in flash memory...
User Guide
Page 106
...; Load the multipurpose feeder with the correct paper type and size. • Wait for the message to clear, and then continue printing. Remove the toner cartridge, and then install a new one. 31.yy Replace defective or missing cartridge The toner cartridge is installed. Load manual feeder with Try one or more of the following : • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. 32.yy Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported...
...; Load the multipurpose feeder with the correct paper type and size. • Wait for the message to clear, and then continue printing. Remove the toner cartridge, and then install a new one. 31.yy Replace defective or missing cartridge The toner cartridge is installed. Load manual feeder with Try one or more of the following : • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. 32.yy Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported...
User Guide
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..., if the MP Feeder Size is too short for the data being printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to disable Resource Save, 37 Insufficient memory for Flash Memory Defragment operation Try one . 34 Short paper The paper in the selected tray is set . Troubleshooting 107 to save settings. 32.yy Replace unsupported cartridge Remove the toner cartridge, and then install a supported one or more...
..., if the MP Feeder Size is too short for the data being printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to disable Resource Save, 37 Insufficient memory for Flash Memory Defragment operation Try one . 34 Short paper The paper in the selected tray is set . Troubleshooting 107 to save settings. 32.yy Replace unsupported cartridge Remove the toner cartridge, and then install a supported one or more...
User Guide
Page 110
..., turn the printer back on . Troubleshooting 110 Install a new photoconductor kit. 88 Cartridge is turned on. Check the printer power switch. • The printer cable is not turned off , wait about 10 seconds, and then turn the printer back on . Once you have checked each of the following: • Replace the toner cartridge. • Press the arrow buttons until Continue appears, and then press to the printer and the host computer, print server, option, or other network device...
..., turn the printer back on . Troubleshooting 110 Install a new photoconductor kit. 88 Cartridge is turned on. Check the printer power switch. • The printer cable is not turned off , wait about 10 seconds, and then turn the printer back on . Once you have checked each of the following: • Replace the toner cartridge. • Press the arrow buttons until Continue appears, and then press to the printer and the host computer, print server, option, or other network device...
User Guide
Page 136
... nearest Lexmark authorized servicer in warranty service, damaged beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts -Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark). NO Notices 136 You are substantially used up, depleted, or consumed. Remote technical support is available to that user...
... nearest Lexmark authorized servicer in warranty service, damaged beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts -Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark). NO Notices 136 You are substantially used up, depleted, or consumed. Remote technical support is available to that user...
User Guide
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... Replace cartridge 110 A attaching cables 22 C cables Ethernet 22 parallel 22 USB 22 calling Customer Support 126 canceling a job from Macintosh 54 from Windows 54 canceling print jobs from printer control panel 54 card stock loading 36 tips 52 checking an unresponsive printer 110 checking device status on Embedded Web Server 89 checking virtual display on Embedded Web Server 89 cleaning exterior of the printer 82 Close front door 105 configurations printer 9 Configure MP menu 59 configuring multiple printers 91 configuring supply notifications 90 conservation settings Eco‑Mode 27 Power...
... Replace cartridge 110 A attaching cables 22 C cables Ethernet 22 parallel 22 USB 22 calling Customer Support 126 canceling a job from Macintosh 54 from Windows 54 canceling print jobs from printer control panel 54 card stock loading 36 tips 52 checking an unresponsive printer 110 checking device status on Embedded Web Server 89 checking virtual display on Embedded Web Server 89 cleaning exterior of the printer 82 Close front door 105 configurations printer 9 Configure MP menu 59 configuring multiple printers 91 configuring supply notifications 90 conservation settings Eco‑Mode 27 Power...
User Guide
Page 142
... multipurpose feeder 36 trays 32 M memory card installing 15 troubleshooting 114 menu settings loading on multiple printers 91 menu settings page printing 23 menus Configure MP 59 Custom Types 64 Default Source 57 diagram of 56 Finishing 74 General Settings 71 Network 66 Paper Loading 63 Paper Texture 60 Paper Weight 61 parallel 69 PCL Emul 79 PostScript 78 Quality 76 Reports 65 Setup 73 Size/Type 57 Universal Setup 64 USB 67 Utilities 77 moving the printer 88 Index 142 multipurpose feeder loading 36 N Network menu 66 network setup page 23 Networking Guide...
... multipurpose feeder 36 trays 32 M memory card installing 15 troubleshooting 114 menu settings loading on multiple printers 91 menu settings page printing 23 menus Configure MP 59 Custom Types 64 Default Source 57 diagram of 56 Finishing 74 General Settings 71 Network 66 Paper Loading 63 Paper Texture 60 Paper Weight 61 parallel 69 PCL Emul 79 PostScript 78 Quality 76 Reports 65 Setup 73 Size/Type 57 Universal Setup 64 USB 67 Utilities 77 moving the printer 88 Index 142 multipurpose feeder loading 36 N Network menu 66 network setup page 23 Networking Guide...
User Guide
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...low 110 88.yy Replace cartridge 110 Close front door 105 Load with 105 Load with 105 Load with 105 Load with 105 Load manual feeder with 106 Load manual feeder with 106 Load manual feeder with 106 Load manual feeder with 105 Remove paper from standard output bin 106 printer options troubleshooting drawers 114 flash memory card 114 memory card 114 option not working 113 printer problems, solving basic 110 printing directory list 53 font sample list 53 from Macintosh computer 49 from Windows 49 installing printer software 23 menu settings page 23 network setup page 23 print quality...
...low 110 88.yy Replace cartridge 110 Close front door 105 Load with 105 Load with 105 Load with 105 Load with 105 Load manual feeder with 106 Load manual feeder with 106 Load manual feeder with 106 Load manual feeder with 105 Remove paper from standard output bin 106 printer options troubleshooting drawers 114 flash memory card 114 memory card 114 option not working 113 printer problems, solving basic 110 printing directory list 53 font sample list 53 from Macintosh computer 49 from Windows 49 installing printer software 23 menu settings page 23 network setup page 23 print quality...
User Guide
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... paper type 31 Universal Paper Size 31 Setup menu 73 shipping the printer 88 Size/Type menu 57 specialty media recommended print side 45 selecting 45 standard exit bin, using 12 status of supplies, checking 82 storing paper 46 supplies 82 supplies conserving 26 status of 82 storing 82 supplies, ordering photoconductor kit 84 toner cartridges 83 supply notifications configuring 90 system board accessing 14 T tips card stock 52 envelopes 51 labels, paper 52 transparencies 51 toner cartridge replacing 84 toner cartridges ordering 83 recycling 30 transparencies loading 36 tips 51 tray...
... paper type 31 Universal Paper Size 31 Setup menu 73 shipping the printer 88 Size/Type menu 57 specialty media recommended print side 45 selecting 45 standard exit bin, using 12 status of supplies, checking 82 storing paper 46 supplies 82 supplies conserving 26 status of 82 storing 82 supplies, ordering photoconductor kit 84 toner cartridges 83 supply notifications configuring 90 system board accessing 14 T tips card stock 52 envelopes 51 labels, paper 52 transparencies 51 toner cartridge replacing 84 toner cartridges ordering 83 recycling 30 transparencies loading 36 tips 51 tray...