Troubleshooting Guide
Page 1
... MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE For more of these possibilities, turn the printer off, wait for your system support person to print in the tray. The Print dialog appears. 3 Select Print as image. 4 Click OK. Solving...blank or displays only diamonds The printer self test failed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical ...
... MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE For more of these possibilities, turn the printer off, wait for your system support person to print in the tray. The Print dialog appears. 3 Select Print as image. 4 Click OK. Solving...blank or displays only diamonds The printer self test failed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical ...
Troubleshooting Guide
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...then press . 6 Press the arrow buttons until you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. Set Jam Recovery to Off. or A4-size paper in its original wrapper until On or Auto appears, and then press . Load the paper ... maximum fill line on the side of the tray as shown with the recommended print side facedown. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Isolating print quality problems To help you use it. Clear jammed paper from a fresh package. • Store paper in the...
...then press . 6 Press the arrow buttons until you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. Set Jam Recovery to Off. or A4-size paper in its original wrapper until On or Auto appears, and then press . Load the paper ... maximum fill line on the side of the tray as shown with the recommended print side facedown. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Isolating print quality problems To help you use it. Clear jammed paper from a fresh package. • Store paper in the...
Troubleshooting Guide
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... PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to print. Blank pages Clipped images These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to...
... PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to print. Blank pages Clipped images These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to...
Troubleshooting Guide
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...you see. Toner fog or background shading appears on the page These are using paper that meets the printer specifications. THERE IS TONER IN THE PAPER PATH Contact Customer Support. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE... TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. MAKE SURE THE PAPER PATH IS CLEAR Paper could be ...
...you see. Toner fog or background shading appears on the page These are using paper that meets the printer specifications. THERE IS TONER IN THE PAPER PATH Contact Customer Support. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE... TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. MAKE SURE THE PAPER PATH IS CLEAR Paper could be ...
Troubleshooting Guide
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...the label on the menu settings page. Try one or more of the printer. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it . For customer support, contact the place where you have already taken to find a solution. 7... appear on the network settings, you are experiencing, the message on and connected to cool before the printer IP address to know your printer. Contacting Customer Support When you call Customer Support, describe the problem you are holding the cartridge. Try one . For more information, see your software...
...the label on the menu settings page. Try one or more of the printer. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it . For customer support, contact the place where you have already taken to find a solution. 7... appear on the network settings, you are experiencing, the message on and connected to cool before the printer IP address to know your printer. Contacting Customer Support When you call Customer Support, describe the problem you are holding the cartridge. Try one . For more information, see your software...
User Guide
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...choosing this printer!...7 Finding information about the printer...7 Selecting a location for the printer...8 Printer configurations...9 Using the standard exit bin and paper stop 12 Additional printer setup 14 Installing internal options...14 Installing hardware options...19 Attaching cables...22 Verifying printer setup...23 Setting up the printer software...23 Minimizing your printer's environmental ... tray capacities...41 Linking and unlinking trays...41 Paper and specialty media guidelines 44 Paper guidelines...44 Storing paper...46 Supported paper sizes, types, and weights 46 Contents 2
...choosing this printer!...7 Finding information about the printer...7 Selecting a location for the printer...8 Printer configurations...9 Using the standard exit bin and paper stop 12 Additional printer setup 14 Installing internal options...14 Installing hardware options...19 Attaching cables...22 Verifying printer setup...23 Setting up the printer software...23 Minimizing your printer's environmental ... tray capacities...41 Linking and unlinking trays...41 Paper and specialty media guidelines 44 Paper guidelines...44 Storing paper...46 Supported paper sizes, types, and weights 46 Contents 2
User Guide
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... Storing supplies...82 Checking the status of supplies from a network computer 82 Ordering supplies...83 Replacing supplies...84 Moving the printer...88 Administrative support 89 Finding advanced networking and administrator information 89 Using the Embedded Web Server...89 Checking the virtual display...89 Checking the device status...89 Viewing ...
... Storing supplies...82 Checking the status of supplies from a network computer 82 Ordering supplies...83 Replacing supplies...84 Moving the printer...88 Administrative support 89 Finding advanced networking and administrator information 89 Using the Embedded Web Server...89 Checking the virtual display...89 Checking the device status...89 Viewing ...
User Guide
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... jam...101 235 paper jam...102 24x paper jam...102 251 paper jam...103 Troubleshooting 105 Understanding printer messages...105 Solving basic printer problems...110 Printer control panel display is blank or displays only diamonds 110 Solving printing problems...111 Solving option problems......113 Solving paper feed problems...114 Solving print quality problems...116 Embedded Web Server does not open 125 Contacting Customer Support...126...
... jam...101 235 paper jam...102 24x paper jam...102 251 paper jam...103 Troubleshooting 105 Understanding printer messages...105 Solving basic printer problems...110 Printer control panel display is blank or displays only diamonds 110 Solving printing problems...111 Solving option problems......113 Solving paper feed problems...114 Solving print quality problems...116 Embedded Web Server does not open 125 Contacting Customer Support...126...
User Guide
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... • Viewing and printing documents and photos • Setting up and using printer software • Setting up and configuring the printer on a network, depending on your operating system. For updates, check our Web site at http://support.lexmark.com. We're committed to make sure it will be delighted to view context‑sensitive...
... • Viewing and printing documents and photos • Setting up and using printer software • Setting up and configuring the printer on a network, depending on your operating system. For updates, check our Web site at http://support.lexmark.com. We're committed to make sure it will be delighted to view context‑sensitive...
User Guide
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... by country or region: • In the US-See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com. • Rest of air conditioners, heaters, or ventilators - Selecting a location for the printer When selecting a location for them also. If you plan to install any options, leave enough room for...
... by country or region: • In the US-See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com. • Rest of air conditioners, heaters, or ventilators - Selecting a location for the printer When selecting a location for them also. If you plan to install any options, leave enough room for...
User Guide
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... material. 2 Remove the tray from the support unit. 1 Support unit 2 Tray 3 Remove any cables going into the support unit. 5 Place the drawer in the location chosen for the printer. Additional printer setup 20 The printer supports one optional drawer; If you have any other devices attached to the printer, then turn the printer off as well, and unplug any...
... material. 2 Remove the tray from the support unit. 1 Support unit 2 Tray 3 Remove any cables going into the support unit. 5 Place the drawer in the location chosen for the printer. Additional printer setup 20 The printer supports one optional drawer; If you have any other devices attached to the printer, then turn the printer off as well, and unplug any...
User Guide
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..."Connected." Note: If you select and save it. 1 Make sure the printer is "Not Connected," the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another value, and save other settings ...from the menus, they replace the factory default settings as user default settings. The printer software is typically installed during the initial printer setup. Additional printer setup 23 Once you...
..."Connected." Note: If you select and save it. 1 Make sure the printer is "Not Connected," the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another value, and save other settings ...from the menus, they replace the factory default settings as user default settings. The printer software is typically installed during the initial printer setup. Additional printer setup 23 Once you...
User Guide
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...to work very well in laser printers, despite surface texture. Minimizing your paper supplier. • Suitable sheet-to-sheet coefficient of friction (0.4-0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( Lexmark has found no blanket statement...on the environment. Saving paper and toner Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for different temperature and humidity conditions. This chapter outlines the settings and...
...to work very well in laser printers, despite surface texture. Minimizing your paper supplier. • Suitable sheet-to-sheet coefficient of friction (0.4-0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( Lexmark has found no blanket statement...on the environment. Saving paper and toner Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for different temperature and humidity conditions. This chapter outlines the settings and...
User Guide
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... Eco‑Mode. This setting supports the performance specifications for the multiple settings that change when you can select from the Print dialog or the Lexmark Toolbar. Place multiple pages on one sheet of the Print dialog. Note: See the table for your printer's environmental impact. Check your printer's environmental impact 27 Choose To...
... Eco‑Mode. This setting supports the performance specifications for the multiple settings that change when you can select from the Print dialog or the Lexmark Toolbar. Place multiple pages on one sheet of the Print dialog. Note: See the table for your printer's environmental impact. Check your printer's environmental impact 27 Choose To...
User Guide
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... Select the setting you can decrease the number of minutes the printer waits before the first page is printed. • Fans run at a reduced speed or are turned off. • If your printer. This setting supports the performance specifications for the multiple settings that change when you ...select a Quiet Mode setting. Reducing printer noise Use Quiet Mode to print. Note: See the table for your printer has faxing capability, fax sounds are reduced...
... Select the setting you can decrease the number of minutes the printer waits before the first page is printed. • Fans run at a reduced speed or are turned off. • If your printer. This setting supports the performance specifications for the multiple settings that change when you ...select a Quiet Mode setting. Reducing printer noise Use Quiet Mode to print. Note: See the table for your printer has faxing capability, fax sounds are reduced...
User Guide
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... appears, followed by Type. Configuring Universal paper settings The Universal Paper Size is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow...printer menus. Submitting changes appears, followed by Size. 8 Press the arrow buttons until Type appears, and then press . 9 Press the arrow buttons until the correct size appears, and then press . Then, specify all of Measure (inches or millimeters) • Portrait Height and Portrait Width • Feed Direction Note: The smallest supported...
... appears, followed by Type. Configuring Universal paper settings The Universal Paper Size is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow...printer menus. Submitting changes appears, followed by Size. 8 Press the arrow buttons until Type appears, and then press . 9 Press the arrow buttons until the correct size appears, and then press . Then, specify all of Measure (inches or millimeters) • Portrait Height and Portrait Width • Feed Direction Note: The smallest supported...
User Guide
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... and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on the display. Instructions to adjust both . Submitting Changes... press . Specify a feed direction Short Edge is the factory default setting for feed direction for Universal paper is less than what the printer can feed. Loading trays 1 Pull the tray completely out. Submitting Changes appears, followed by the Universal Setup menu. 5 Press to ...
... and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on the display. Instructions to adjust both . Submitting Changes... press . Specify a feed direction Short Edge is the factory default setting for feed direction for Universal paper is less than what the printer can feed. Loading trays 1 Pull the tray completely out. Submitting Changes appears, followed by the Universal Setup menu. 5 Press to ...
User Guide
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...feeder. Linking and unlinking trays Linking trays Tray linking is empty, paper feeds from the Paper menu. Single‑sided paper labels designed for laser printers are the same for occasional use . Do not force the paper into the multipurpose feeder only to the point where its leading edge can... paper 15 paper labels 10 transparencies 10 sheets of paper that can contact the paper guides. Single‑sided paper labels designed for laser printers are supported for any trays, the trays are not supported. When one optional drawer may be set the Paper Size and Paper Type.
...feeder. Linking and unlinking trays Linking trays Tray linking is empty, paper feeds from the Paper menu. Single‑sided paper labels designed for laser printers are the same for occasional use . Do not force the paper into the multipurpose feeder only to the point where its leading edge can... paper 15 paper labels 10 transparencies 10 sheets of paper that can contact the paper guides. Single‑sided paper labels designed for laser printers are supported for any trays, the trays are not supported. When one optional drawer may be set the Paper Size and Paper Type.
User Guide
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...performance. Thick paper may also require a longer conditioning period. For 60-90 g/m2 (16-24 lb bond) paper, grain long paper is supported only for 60-90 g/m2 (16-24 lb bond) paper. Consider these characteristics when evaluating new paper stock. Note: Duplex printing is recommended... several days if the storage or transportation environment is too smooth, it in its edges. If paper is very different from the printer environment. Grain direction Grain refers to feed the paper correctly. Paper and specialty media guidelines 44 Paper and specialty media guidelines Paper ...
...performance. Thick paper may also require a longer conditioning period. For 60-90 g/m2 (16-24 lb bond) paper, grain long paper is supported only for 60-90 g/m2 (16-24 lb bond) paper. Consider these characteristics when evaluating new paper stock. Note: Duplex printing is recommended... several days if the storage or transportation environment is too smooth, it in its edges. If paper is very different from the printer environment. Grain direction Grain refers to feed the paper correctly. Paper and specialty media guidelines 44 Paper and specialty media guidelines Paper ...
User Guide
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... path Letterhead Preprinted Colored Paper Card stock X X X Glossy paper X X X X Paper labels1 X 1 Single‑sided paper labels designed for laser printers are not supported. 2 Use envelopes that lie flat when individually placed on standard and optional paper sources and the types of paper labels a month. Vinyl, pharmacy, ... humidity between 40 and 60%. • Store paper in a temperature range of individual paper packages. Paper types and weights supported by the printer The printer engine and the duplex path support 60-90‑g/m2 (16-24‑lb) paper weights.
... path Letterhead Preprinted Colored Paper Card stock X X X Glossy paper X X X X Paper labels1 X 1 Single‑sided paper labels designed for laser printers are not supported. 2 Use envelopes that lie flat when individually placed on standard and optional paper sources and the types of paper labels a month. Vinyl, pharmacy, ... humidity between 40 and 60%. • Store paper in a temperature range of individual paper packages. Paper types and weights supported by the printer The printer engine and the duplex path support 60-90‑g/m2 (16-24‑lb) paper weights.