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LaserPrinter 4039 Series 4039-1XX • Table of Contents • Start Diagnostics • Safety and Notices • Trademarks • Index • Manuals Menu Lexmark is a trademark of Lexmark International, Inc., registered in the United States and/or other countries.
LaserPrinter 4039 Series 4039-1XX • Table of Contents • Start Diagnostics • Safety and Notices • Trademarks • Index • Manuals Menu Lexmark is a trademark of Lexmark International, Inc., registered in the United States and/or other countries.
Service Manual
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4039-1XX Table of Contents Notices and Safety Information ix Electronic Emission Notices ix Federal Communications Commission (FCC) Statement ix Industry Canada Compliance Statement x The ...xi German Statement of Acoustic Emissions xi Safety Information xii Ozone Information xiii Preface xiv General Information 1 Models Covered in this Manual 1 IBM Models 1 Lexmark Model 2 Options 2 Maintenance Approach 3 Abbreviations 4 Unique Tools Required For Service 4 Diagnostic Information 5 4039 Diagnostics: Failures With Error Codes 5 Power-On Self Test (POST 11 Table of Contents iii
4039-1XX Table of Contents Notices and Safety Information ix Electronic Emission Notices ix Federal Communications Commission (FCC) Statement ix Industry Canada Compliance Statement x The ...xi German Statement of Acoustic Emissions xi Safety Information xii Ozone Information xiii Preface xiv General Information 1 Models Covered in this Manual 1 IBM Models 1 Lexmark Model 2 Options 2 Maintenance Approach 3 Abbreviations 4 Unique Tools Required For Service 4 Diagnostic Information 5 4039 Diagnostics: Failures With Error Codes 5 Power-On Self Test (POST 11 Table of Contents iii
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4039-1XX Symptom Table 12 Banding 13 Background 13 Black Page 15 Blank Page 16 Blurred or Fuzzy Print 17 Dead Machine 17 Duplex 18 Fan ... Errors 23 Network Wrap Tests 23 Output Bin Sensor 23 Operator Panel Problem 24 Paper Feed Problem, 500-Sheet Second Tray 25 Paper Feed, Base Printer 25 Paper Feed, Duplex Unit 26 Paper Feed Problem, Envelope+ Feeder/ 100-Sheet Auxiliary Feeder 27 Printhead 27 Paper Size Sensing Problem 28 Regularly ...Random Marks 30 Skew, all edges 30 Skew, top and bottom only 30 Stalled (diamonds on display 30 Vertical Void or Streak 31 iv Service Manual
4039-1XX Symptom Table 12 Banding 13 Background 13 Black Page 15 Blank Page 16 Blurred or Fuzzy Print 17 Dead Machine 17 Duplex 18 Fan ... Errors 23 Network Wrap Tests 23 Output Bin Sensor 23 Operator Panel Problem 24 Paper Feed Problem, 500-Sheet Second Tray 25 Paper Feed, Base Printer 25 Paper Feed, Duplex Unit 26 Paper Feed Problem, Envelope+ Feeder/ 100-Sheet Auxiliary Feeder 27 Printhead 27 Paper Size Sensing Problem 28 Regularly ...Random Marks 30 Skew, all edges 30 Skew, top and bottom only 30 Stalled (diamonds on display 30 Vertical Void or Streak 31 iv Service Manual
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Level 1 59 Printhead Skew - 4039-1XX Network Connections and Checks 46 Wrap Tests 46 LAN Information 47 Serial Interface Option, 10P 47 Function Switch Setting 47 Repair Information 51 Handling ... Fuser Thermistor Removal 76 HVPS Removal 78 Input Sensor Removal 80 Lower Frame Assembly Removal 81 LVPS Removal 82 LVPS Cover Removal 83 vi Service Manual
Level 1 59 Printhead Skew - 4039-1XX Network Connections and Checks 46 Wrap Tests 46 LAN Information 47 Serial Interface Option, 10P 47 Function Switch Setting 47 Repair Information 51 Handling ... Fuser Thermistor Removal 76 HVPS Removal 78 Input Sensor Removal 80 Lower Frame Assembly Removal 81 LVPS Removal 82 LVPS Cover Removal 83 vi Service Manual
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4039-1XX Preventive Maintenance 119 Safety Inspection Guide 119 Lubrication Specifications 120 Printhead Window Cleaning Procedure 122 Cleaning The Transfer Roller 122 Scheduled Mechanical Maintenance 123 ... 15: Duplex Option 165 Assembly 16: Envelope+ and 100-Sheet Auxiliary Feeder 167 Assembly 17: Options 169 Assembly 18: Miscellaneous 170 Index 171 viii Service Manual
4039-1XX Preventive Maintenance 119 Safety Inspection Guide 119 Lubrication Specifications 120 Printhead Window Cleaning Procedure 122 Cleaning The Transfer Roller 122 Scheduled Mechanical Maintenance 123 ... 15: Duplex Option 165 Assembly 16: Envelope+ and 100-Sheet Auxiliary Feeder 167 Assembly 17: Options 169 Assembly 18: Miscellaneous 170 Index 171 viii Service Manual
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4039-1XX The manufacturer is approved under the approval number NS/G/...of FCC regulations. To assure compliance with FCC regulations on electromagnetic interference, for a Class B computing device, the printer cable must be shielded. Industry Canada Compliance Statement This digital apparatus does not exceed the Class B limits for any...;riel brouilleur : "Appareils numériques", NMB-003 édictée par Industrie Canada. x Service Manual The United Kingdom Telecommunications Act 1984 This apparatus is not responsible for radio noise emissions from digital apparatus as set...
4039-1XX The manufacturer is approved under the approval number NS/G/...of FCC regulations. To assure compliance with FCC regulations on electromagnetic interference, for a Class B computing device, the printer cable must be shielded. Industry Canada Compliance Statement This digital apparatus does not exceed the Class B limits for any...;riel brouilleur : "Appareils numériques", NMB-003 édictée par Industrie Canada. x Service Manual The United Kingdom Telecommunications Act 1984 This apparatus is not responsible for radio noise emissions from digital apparatus as set...
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... Service Manual 4039-1XX Preface This manual is divided into the following chapters: • "General Information" contains a general description of the printer and the maintenance approach used to locate or repeat symptoms of printer problems. • "Repair Information" provides instructions for making printer adjustments ... FRUs. • "Connector Locations" uses illustrations to identify the major components and test points on the printer. • "Preventive Maintenance" contains safety inspection guidelines, lubrication specifications, and maintenance information to repair it....
... Service Manual 4039-1XX Preface This manual is divided into the following chapters: • "General Information" contains a general description of the printer and the maintenance approach used to locate or repeat symptoms of printer problems. • "Repair Information" provides instructions for making printer adjustments ... FRUs. • "Connector Locations" uses illustrations to identify the major components and test points on the printer. • "Preventive Maintenance" contains safety inspection guidelines, lubrication specifications, and maintenance information to repair it....
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... Level 2 emulation and service error log General Information 1 Models Covered in this Manual There are no voltage or pinout differences between the regular models and the plus models. The printer has PostScript and PCL emulation standard. 4039-1XX General Information The 4039 is a family of 600 dpi Laserprinters designed to attach to IBM-compatible...
... Level 2 emulation and service error log General Information 1 Models Covered in this Manual There are no voltage or pinout differences between the regular models and the plus models. The printer has PostScript and PCL emulation standard. 4039-1XX General Information The 4039 is a family of 600 dpi Laserprinters designed to attach to IBM-compatible...
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... Font cards Font cards adapter 40 MB Hard Disk Serial adapter 2 Service Manual Contact your point of purchase for options available in every country. 4039-1XX Lexmark Model 4039-10 plus (Called 10P in this manual and on the serial number plate) 10ppm, PostScript Level 2 emulation, no... serial port, torquer motor rather than paper pick solenoid, and service error log Options The following options are not available in your country. Some options are available. Some options are not compatible with all printer...
... Font cards Font cards adapter 40 MB Hard Disk Serial adapter 2 Service Manual Contact your point of purchase for options available in every country. 4039-1XX Lexmark Model 4039-10 plus (Called 10P in this manual and on the serial number plate) 10ppm, PostScript Level 2 emulation, no... serial port, torquer motor rather than paper pick solenoid, and service error log Options The following options are not available in your country. Some options are available. Some options are not compatible with all printer...
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After you to a host. General Information 3 Use the error code charts, symptom index, service checks, and diagnostic aids to verify the repair. This printer can be serviced without being connected to the correct field replaceable unit (FRU) or part. See "Diagnostic Information" starting on page 5. 4039-1XX Maintenance Approach The diagnostic information in this manual will lead you complete the repair, perform tests as needed to determine the symptom and repair the failure.
After you to a host. General Information 3 Use the error code charts, symptom index, service checks, and diagnostic aids to verify the repair. This printer can be serviced without being connected to the correct field replaceable unit (FRU) or part. See "Diagnostic Information" starting on page 5. 4039-1XX Maintenance Approach The diagnostic information in this manual will lead you complete the repair, perform tests as needed to determine the symptom and repair the failure.
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4039-1XX Abbreviations ASIC CSU DRAM EEPROM EP ESD FRU HVPS LAN LASER LCD LED LVPS NVRAM OEM PICS PIXEL POR POST PQET RIP ROS SRAM UPR VAC VDC Application-Specific Integrated Circuit Customer Setup Dynamic Random Access ... current Unique Tools Required For Service Wrap Plug (Parallel), P/N 1319128 Wrap Plug (Serial), P/N 1329048 Twinax/serial debug cable, P/N 1381963 Coax/serial debug cable, P/N 1381964 4 Service Manual
4039-1XX Abbreviations ASIC CSU DRAM EEPROM EP ESD FRU HVPS LAN LASER LCD LED LVPS NVRAM OEM PICS PIXEL POR POST PQET RIP ROS SRAM UPR VAC VDC Application-Specific Integrated Circuit Customer Setup Dynamic Random Access ... current Unique Tools Required For Service Wrap Plug (Parallel), P/N 1319128 Wrap Plug (Serial), P/N 1329048 Twinax/serial debug cable, P/N 1381963 Coax/serial debug cable, P/N 1381964 4 Service Manual
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...sensor was not unmade in time. Jam at inappropriate times they recur frequently or at the duplex unit. Paper fed manually while motor is requesting a manual feed. The exit sensor was not unmade in path. Input sensor not made . Envelopes/paper loaded are messages for...See "Duplex" on page 25. Tray is empty or printer is running and previous page in time. Diagnostic Information 5 See "Paper Feed, Base Printer" on page 25. See "Paper Feed, Base Printer" on page 25. 4039-1XX Diagnostic Information 4039 Diagnostics: Failures With Error Codes Two-digit codes are ...
...sensor was not unmade in time. Jam at inappropriate times they recur frequently or at the duplex unit. Paper fed manually while motor is requesting a manual feed. The exit sensor was not unmade in path. Input sensor not made . Envelopes/paper loaded are messages for...See "Duplex" on page 25. Tray is empty or printer is running and previous page in time. Diagnostic Information 5 See "Paper Feed, Base Printer" on page 25. See "Paper Feed, Base Printer" on page 25. 4039-1XX Diagnostic Information 4039 Diagnostics: Failures With Error Codes Two-digit codes are ...
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... card. Not enough flash memory for data requested to be written to disk. 6 Service Manual Framing or parity error on the printout matches the installed memory. Memory used to store pages is full.To verify that the printer recognizes all the installed memory, go to the user menus and print the "Print... cover is sensed open. Make sure the memory shown on the printout matches the installed memory. Font card format not supported by printer. 4039-1XX Error/Code 37 Insufficient Memory 38 Memory Full 39 Complex Page 43 Font Card Not Supported 44 Defective Font Card 47 Font Card Removed ...
... card. Not enough flash memory for data requested to be written to disk. 6 Service Manual Framing or parity error on the printout matches the installed memory. Memory used to store pages is full.To verify that the printer recognizes all the installed memory, go to the user menus and print the "Print... cover is sensed open. Make sure the memory shown on the printout matches the installed memory. Font card format not supported by printer. 4039-1XX Error/Code 37 Insufficient Memory 38 Memory Full 39 Complex Page 43 Font Card Not Supported 44 Defective Font Card 47 Font Card Removed ...
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...does not work, run the Disk Test/Clean (2 hr. See "Network Wrap Tests" on page 23. Printer has reached 200,000 prints (12C=100,000 prints) without maintenance count reset. If the error appeared while...one of these errors appeared during POST, or while the printer was idle (not printing or receiving data), or while trying to the printer, turn the printer off, then turn it senses as defective. Replace the ..., and make sure the HVPS contact returns to the HVPS. Make sure there is bad. 4039-1XX Error/Code 63 Unformatted or Defective Disk 7X Network Card Codes 80 Scheduled Maintenance 88 Toner...
...does not work, run the Disk Test/Clean (2 hr. See "Network Wrap Tests" on page 23. Printer has reached 200,000 prints (12C=100,000 prints) without maintenance count reset. If the error appeared while...one of these errors appeared during POST, or while the printer was idle (not printing or receiving data), or while trying to the printer, turn the printer off, then turn it senses as defective. Replace the ..., and make sure the HVPS contact returns to the HVPS. Make sure there is bad. 4039-1XX Error/Code 63 Unformatted or Defective Disk 7X Network Card Codes 80 Scheduled Maintenance 88 Toner...
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... SIMM if the test fails or the problem recurs after POR; See "Fuser: 923 Error" on the HVPS; Run the diagnostic Memory Test for ROM. 4039-1XX Error/Code 918 Transfer Roll Error 920 Fuser Error 921 Fuser Error 922 Fuser Error 923 Fuser Error 927 Fan Stalled 931 Printhead Error... 932 Printhead Error 934 Printhead Error 935 Printhead Error 941 System Board 944 System Board 945 System Board 8 Service Manual Action Servo Failure. Lost hsync. replace the system board if the SIMM does not fix the problem.
... SIMM if the test fails or the problem recurs after POR; See "Fuser: 923 Error" on the HVPS; Run the diagnostic Memory Test for ROM. 4039-1XX Error/Code 918 Transfer Roll Error 920 Fuser Error 921 Fuser Error 922 Fuser Error 923 Fuser Error 927 Fan Stalled 931 Printhead Error... 932 Printhead Error 934 Printhead Error 935 Printhead Error 941 System Board 944 System Board 945 System Board 8 Service Manual Action Servo Failure. Lost hsync. replace the system board if the SIMM does not fix the problem.
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... network card hardware error. If this error returns after a POR, there is not communicating with the system board. Do Not replace the card. 4039-1XX Error/Code 977 Network Card 978 Network Card 979 Network Card 990 Duplex Option 991 Duplex System Card Failure 993 Duplex Comm. Replace the ...error. Duplex system card failure. Failure Action Network card is installed but is a software or microcode incompatibility problem. See "Duplex" on page 18. 10 Service Manual Verify that the network card is installed and grounded correctly. Communications between the duplex unit and the...
... network card hardware error. If this error returns after a POR, there is not communicating with the system board. Do Not replace the card. 4039-1XX Error/Code 977 Network Card 978 Network Card 979 Network Card 990 Duplex Option 991 Duplex System Card Failure 993 Duplex Comm. Replace the ...error. Duplex system card failure. Failure Action Network card is installed but is a software or microcode incompatibility problem. See "Duplex" on page 18. 10 Service Manual Verify that the network card is installed and grounded correctly. Communications between the duplex unit and the...
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...Action or Service Check Dead Machine Service Check Operator Panel Service Check Machine Hangs Displaying Diamonds Service Check Operator Panel Service Check Paper Feed, Base Printer Service Check Paper Feed, Duplex Unit Service Check Paper Feed Problem, 500-sheet Second Tray Service Check Paper Feed Problem, Envelope+ Feeder/100-... Light Print Service Check Fuzzy Blurred Print Service Check Residual Service Check Honeycomb Service Check Background Service Check Horizontal Service Check 12 Service Manual 4039-1XX Symptom Table Symptom Dead Machine Repeats pattern of five beeps and a pause.
...Action or Service Check Dead Machine Service Check Operator Panel Service Check Machine Hangs Displaying Diamonds Service Check Operator Panel Service Check Paper Feed, Base Printer Service Check Paper Feed, Duplex Unit Service Check Paper Feed Problem, 500-sheet Second Tray Service Check Paper Feed Problem, Envelope+ Feeder/100-... Light Print Service Check Fuzzy Blurred Print Service Check Residual Service Check Honeycomb Service Check Background Service Check Horizontal Service Check 12 Service Manual 4039-1XX Symptom Table Symptom Dead Machine Repeats pattern of five beeps and a pause.
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... menu (changed to the transfer roll housing are not correct replace the system board. Note: "Contrast" on 4039 plus machines) does not adjust the print contrast but changes the transfer algorithm slightly. 4039-1XX 10R/12R/12C/ 12L J20-1 to J20-4 J20-2 to J20-4 J20-3 to J20-4 J20-8 to... high humidity environments may get some print quality improvement from changing this setting; users with very dense graphics in good condition. 14 Service Manual Less than 1VDC Voltage while Idling +21-26VDC Less than 5VDC Less than 5VDC +21-26VDC Voltage while Printing Less than 5VDC Less...
... menu (changed to the transfer roll housing are not correct replace the system board. Note: "Contrast" on 4039 plus machines) does not adjust the print contrast but changes the transfer algorithm slightly. 4039-1XX 10R/12R/12C/ 12L J20-1 to J20-4 J20-2 to J20-4 J20-3 to J20-4 J20-8 to... high humidity environments may get some print quality improvement from changing this setting; users with very dense graphics in good condition. 14 Service Manual Less than 1VDC Voltage while Idling +21-26VDC Less than 5VDC Less than 5VDC +21-26VDC Voltage while Printing Less than 5VDC Less...
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...J20-4 16L J17-1 to J17-4 J17-2 to J17-4 J17-3 to J17-4 J17-8 to J17-4 Voltage while Printing Less than 1VDC Greater than blank output. 4039-1XX Blank Page Inspect the printhead shutter for proper operation and make sure the actuator on top of the HVPS cable. A failed printhead will cause...transfer roll contacts should fluctuate slightly between each page. Check the continuity of the cartridge is present and extends into the printhead shroud when the printer top cover is making contact with the HVPS. Less than 1VDC Voltage while Idling +21-26VDC Less than 5VDC Less than 5VDC +21-...
...J20-4 16L J17-1 to J17-4 J17-2 to J17-4 J17-3 to J17-4 J17-8 to J17-4 Voltage while Printing Less than 1VDC Greater than blank output. 4039-1XX Blank Page Inspect the printhead shutter for proper operation and make sure the actuator on top of the HVPS cable. A failed printhead will cause...transfer roll contacts should fluctuate slightly between each page. Check the continuity of the cartridge is present and extends into the printhead shroud when the printer top cover is making contact with the HVPS. Less than 1VDC Voltage while Idling +21-26VDC Less than 5VDC Less than 5VDC +21-...
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...unit and in place. Make sure the duplex unit is positioned correctly on the printer, and that the paper is bad. Make 18 Service Manual Duplex The duplexer should move - immediately when you install the duplexer with the printer. This means the duplexer has completed its internal tests and is not receiving +... (10P: top to the duplex system board, remove the duplex top cover and table cover. If you POR the printer with no skew or binds from the system board. 4039-1XX If some voltages are present, but all cables except the LVPS from the duplexer into the metal channel at duplex...
...unit and in place. Make sure the duplex unit is positioned correctly on the printer, and that the paper is bad. Make 18 Service Manual Duplex The duplexer should move - immediately when you install the duplexer with the printer. This means the duplexer has completed its internal tests and is not receiving +... (10P: top to the duplex system board, remove the duplex top cover and table cover. If you POR the printer with no skew or binds from the system board. 4039-1XX If some voltages are present, but all cables except the LVPS from the duplexer into the metal channel at duplex...