Quick Starter Guide
Page 1
... necessary (Included) To assure the camera doesn't fall !! Insert a microSD card ŋmicroSD cards are designed to the quick start guide may result in accordance to be used on standard window glass surfaces. Make sure the version is normal. Select the device "WINDOW Camera". Manage the power cable with the cable clips as tinted film, we recommend using the double-sided tape to secure...
... necessary (Included) To assure the camera doesn't fall !! Insert a microSD card ŋmicroSD cards are designed to the quick start guide may result in accordance to be used on standard window glass surfaces. Make sure the version is normal. Select the device "WINDOW Camera". Manage the power cable with the cable clips as tinted film, we recommend using the double-sided tape to secure...
Quick Starter Guide
Page 2
... 13. Or visit us online at www.panasonic.ca/english/support to view helpful how-to videos, find useful tips, and to its original position. https://shop.panasonic. Attach the double-sided tape A Attach the double-sided tape to the enclosed Information and Troubleshooting Guide for 30 seconds 14. LWhen LWhen cleaning the window opening the window A Remove the camera from window STEP 1 10. Page...
... 13. Or visit us online at www.panasonic.ca/english/support to view helpful how-to videos, find useful tips, and to its original position. https://shop.panasonic. Attach the double-sided tape A Attach the double-sided tape to the enclosed Information and Troubleshooting Guide for 30 seconds 14. LWhen LWhen cleaning the window opening the window A Remove the camera from window STEP 1 10. Page...
Information and Troubleshooting Guide
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How do I access the User's Guide 3 Part names and functions 4 Replacement accessories 7 Installation alignment 7 About this system 8 Privacy and rights of portrait 8 Security cautions 8 For your safety 9 For best performance 10 FCC and other information 12 Specifications 15 Troubleshooting (Initial setup by selecting "Bluetooth 16 Troubleshooting (Initial setup by selecting "WPS 18 Troubleshooting (Connection 20 Troubleshooting (Sensors 21 Cleaning the suction cup 25 Replacing the suction cup 26 2 Replacing double-sided tape 29 Warranty 31
How do I access the User's Guide 3 Part names and functions 4 Replacement accessories 7 Installation alignment 7 About this system 8 Privacy and rights of portrait 8 Security cautions 8 For your safety 9 For best performance 10 FCC and other information 12 Specifications 15 Troubleshooting (Initial setup by selecting "Bluetooth 16 Troubleshooting (Initial setup by selecting "WPS 18 Troubleshooting (Connection 20 Troubleshooting (Sensors 21 Cleaning the suction cup 25 Replacing the suction cup 26 2 Replacing double-sided tape 29 Warranty 31
Information and Troubleshooting Guide
Page 4
... cup. Power Jack Power connector jack Resetting the camera 1 Plug in yellow. • The camera's settings are reset. indicator to light in the camera. • Wait for about 1 minute. 4 2 Using an object with Bluetooth. LED indicator See page 6 MAC address Used during initial setup with a thin tip, press 3 Wait for the camera's LED and hold RESET button for 10 seconds. Part names and functions Room side microSD card slot SETUP button RESET button LOCK lever Used to help pull off...
... cup. Power Jack Power connector jack Resetting the camera 1 Plug in yellow. • The camera's settings are reset. indicator to light in the camera. • Wait for about 1 minute. 4 2 Using an object with Bluetooth. LED indicator See page 6 MAC address Used during initial setup with a thin tip, press 3 Wait for the camera's LED and hold RESET button for 10 seconds. Part names and functions Room side microSD card slot SETUP button RESET button LOCK lever Used to help pull off...
Information and Troubleshooting Guide
Page 6
... lit blinking slowly lit Blue Red blinking slowly blinking quickly lit lit blinking blinking slowly Status • No power • LED indicator is turned off *1 Not registered to the wireless router and camera is on • Registration failed *3 • Accessing microSD card (when using 24/7 recording) • Signal level is weak *2 • Camera is out of range of your wireless router *2 • Wireless LAN connection failed • Device error (fan error)*4 • Streaming data...
... lit blinking slowly lit Blue Red blinking slowly blinking quickly lit lit blinking blinking slowly Status • No power • LED indicator is turned off *1 Not registered to the wireless router and camera is on • Registration failed *3 • Accessing microSD card (when using 24/7 recording) • Signal level is weak *2 • Camera is out of range of your wireless router *2 • Wireless LAN connection failed • Device error (fan error)*4 • Streaming data...
Information and Troubleshooting Guide
Page 7
Replacement accessories Accessory item AC adaptor Part number PNLV251-1Z Double-sided tape PNHS1987Z Cable clip PNZSAHNC500W Suction cup PNYSAHNC500W LOCK pin PNDF1275Z Installation alignment Installation location cautions • The camera may not be able to be installed to areas on the installation location, the camera may hit against objects or people when the window is opened or closed. 7 attached. • Depending on the glass of windows that are uneven or have film, etc.
Replacement accessories Accessory item AC adaptor Part number PNLV251-1Z Double-sided tape PNHS1987Z Cable clip PNZSAHNC500W Suction cup PNYSAHNC500W LOCK pin PNDF1275Z Installation alignment Installation location cautions • The camera may not be able to be installed to areas on the installation location, the camera may hit against objects or people when the window is opened or closed. 7 attached. • Depending on the glass of windows that are uneven or have film, etc.
Information and Troubleshooting Guide
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... interference or suspension of the use passwords that "privacy" means the ability of wireless communication error or failure. Generally said that could be easily guessed by Panasonic. • Before disposing of the product, perform a factory data reset to erase any important information stored in all situations cannot be safe from having your own setting and set new one periodically. Privacy and rights...
... interference or suspension of the use passwords that "privacy" means the ability of wireless communication error or failure. Generally said that could be easily guessed by Panasonic. • Before disposing of the product, perform a factory data reset to erase any important information stored in all situations cannot be safe from having your own setting and set new one periodically. Privacy and rights...
Information and Troubleshooting Guide
Page 9
... AC adaptor/power plug into the power outlet. Wireless LAN features operate between the frequencies listed below, with wet hands. You are adequately shielded from external RF (radio frequency) energy. WARNING Power connection • Use only the power source marked on the product. • Do not overload power outlets and extension cords. These conditions...if its casing has been broken open. If metal objects enter the product, turn off the circuit breaker and contact an authorized service center. • Keep small parts, such as pacemakers or hearing aids, to do so may cause an ...
... AC adaptor/power plug into the power outlet. Wireless LAN features operate between the frequencies listed below, with wet hands. You are adequately shielded from external RF (radio frequency) energy. WARNING Power connection • Use only the power source marked on the product. • Do not overload power outlets and extension cords. These conditions...if its casing has been broken open. If metal objects enter the product, turn off the circuit breaker and contact an authorized service center. • Keep small parts, such as pacemakers or hearing aids, to do so may cause an ...
Information and Troubleshooting Guide
Page 10
..., high, and central location with new parts. Hospitals or Healthcare facilities may be sensitive to external RF energy. Periodically replace them with no obstructions between this product and the wireless router. --away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. --facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. • Coverage and transmission...
..., high, and central location with new parts. Hospitals or Healthcare facilities may be sensitive to external RF energy. Periodically replace them with no obstructions between this product and the wireless router. --away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. --facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. • Coverage and transmission...
Information and Troubleshooting Guide
Page 11
... maximum communication range may be shortened when the product is exposed to direct rain, such as wire fences, etc. • Operating the product near metal objects such as a window with a wet wipe. • Do not use benzine, thinner, or any abrasive powder. Regularly clean the windows and remove the window screens. • Rain directly falling on the card could become corrupted...
... maximum communication range may be shortened when the product is exposed to direct rain, such as wire fences, etc. • Operating the product near metal objects such as a window with a wet wipe. • Do not use benzine, thinner, or any abrasive powder. Regularly clean the windows and remove the window screens. • Rain directly falling on the card could become corrupted...
Information and Troubleshooting Guide
Page 12
... limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Connect the equipment into an outlet on , the user is subject to provide reasonable protection against harmful interference in a particular installation. Increase the separation between the equipment and receiver. -- Some devices operate at frequencies that may cause undesired operation. However, there is connected. -- These limits are designed...
... limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Connect the equipment into an outlet on , the user is subject to provide reasonable protection against harmful interference in a particular installation. Increase the separation between the equipment and receiver. -- Some devices operate at frequencies that may cause undesired operation. However, there is connected. -- These limits are designed...
Information and Troubleshooting Guide
Page 13
... LGPL and other antenna or transmitter. Important safety instructions When using your product, basic safety precautions should not be collocated or operated in conjunction with FCC RF exposure requirements, the device must be installed and operated 20 cm (8 inches) or more between the product and all licence information and copyright notices related to the open source software supplied based on...
... LGPL and other antenna or transmitter. Important safety instructions When using your product, basic safety precautions should not be collocated or operated in conjunction with FCC RF exposure requirements, the device must be installed and operated 20 cm (8 inches) or more between the product and all licence information and copyright notices related to the open source software supplied based on...
Information and Troubleshooting Guide
Page 14
...code and the copyright notices covered under the GPL and the LGPL. https://panasonic.net/cns/pcc/support/homehawk Software information The End User License Agreement (EULA) for AVC patent portfolio license THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NONCOMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO...OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. App Store is a service mark of Apple Inc. • Android and Google Play are registered trademarks or trademarks of Google LLC. • Microsoft, Windows, and Internet Explorer are ...
...code and the copyright notices covered under the GPL and the LGPL. https://panasonic.net/cns/pcc/support/homehawk Software information The End User License Agreement (EULA) for AVC patent portfolio license THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NONCOMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO...OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. App Store is a service mark of Apple Inc. • Android and Google Play are registered trademarks or trademarks of Google LLC. • Microsoft, Windows, and Internet Explorer are ...
Information and Troubleshooting Guide
Page 15
... is an "MLC flash memory" type or states its use for "video monitoring cameras" or "dash cam and home monitoring systems". *4 When recording images, images are not recorded in the following situations. • When using 24/7 recording, images are not recorded for about the first 5 seconds. 15 Specifications Standards: IEEE 802.11a/b/g/n Wireless LAN: Frequency range: 2.412 GHz - 2.462 GHz (channels 1 - 11) / 5.180 GHz...
... is an "MLC flash memory" type or states its use for "video monitoring cameras" or "dash cam and home monitoring systems". *4 When recording images, images are not recorded in the following situations. • When using 24/7 recording, images are not recorded for about the first 5 seconds. 15 Specifications Standards: IEEE 802.11a/b/g/n Wireless LAN: Frequency range: 2.412 GHz - 2.462 GHz (channels 1 - 11) / 5.180 GHz...
Information and Troubleshooting Guide
Page 16
... wireless router's manual. blue. your wireless router's manual for information on how to routers at home that the wireless router's DHCP settings your wireless router are using LED indicator is displayed and the setup cannot be incorrect. • Enter the correct password for the wireless network. • Unplug the camera and then plug it in again, check the following screen is Bluetooth, the blinking in red. The DHCP function of a close frequency. Troubleshooting...
... wireless router's manual. blue. your wireless router's manual for information on how to routers at home that the wireless router's DHCP settings your wireless router are using LED indicator is displayed and the setup cannot be incorrect. • Enter the correct password for the wireless network. • Unplug the camera and then plug it in again, check the following screen is Bluetooth, the blinking in red. The DHCP function of a close frequency. Troubleshooting...
Information and Troubleshooting Guide
Page 18
... is not in red, unplug the camera and then plug it has the WPS function. (Depending on the router starts blinking. The wireless router is blinking in WPS mode. • Press the WPS button on the wireless router for long enough until the LED indicator on the type of the camera to your wireless router's manual. 18 Refer to wireless routers. Troubleshooting (Initial setup by selecting...
... is not in red, unplug the camera and then plug it has the WPS function. (Depending on the router starts blinking. The wireless router is blinking in WPS mode. • Press the WPS button on the wireless router for long enough until the LED indicator on the type of the camera to your wireless router's manual. 18 Refer to wireless routers. Troubleshooting (Initial setup by selecting...
Information and Troubleshooting Guide
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... to change the router channel of a close frequency. Disable the "Isolation" function on your wireless router's manual for displayed and the long enough. The camera's LED The WPS button was not pressed for information are using WPS, the yellow. Solution • Follow the on-screen instructions, and press and hold the SETUP button on another blue. of your channel or channels wireless network. The "Isolation" function on the wireless router...
... to change the router channel of a close frequency. Disable the "Isolation" function on your wireless router's manual for displayed and the long enough. The camera's LED The WPS button was not pressed for information are using WPS, the yellow. Solution • Follow the on-screen instructions, and press and hold the SETUP button on another blue. of your channel or channels wireless network. The "Isolation" function on the wireless router...
Information and Troubleshooting Guide
Page 20
... of range of the service • area you are using a public wireless away from home. I cannot connect while You are currently in is connected to. 20 The network condition of your camera is bad and your wireless router. network. • Network traffic, network conditions, and the network provider's settings or policies may prevent the connection. Troubleshooting (Connection) Problem The LED indicator is too much traffic in the wire- •...
... of range of the service • area you are using a public wireless away from home. I cannot connect while You are currently in is connected to. 20 The network condition of your camera is bad and your wireless router. network. • Network traffic, network conditions, and the network provider's settings or policies may prevent the connection. Troubleshooting (Connection) Problem The LED indicator is too much traffic in the wire- •...
Information and Troubleshooting Guide
Page 31
... starts with the date of the Limited Warranty includes Online Repair Request, Limited Warranty Limits and Exclusions and Customer Services Directory is available at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. Product or Part Name Home Network System Products microSD card (Included model only) Parts One...
... starts with the date of the Limited Warranty includes Online Repair Request, Limited Warranty Limits and Exclusions and Customer Services Directory is available at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. Product or Part Name Home Network System Products microSD card (Included model only) Parts One...
Information and Troubleshooting Guide
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... Date of the following information to assist with any repair under warranty. IMPORTANT! B Use the HomeHawk app to access the User's Guide and refer to the camera. Two Riverfront Plaza, Newark, NJ 07102-5490 © Panasonic Corporation 2020 Printed in Malaysia PNQX8964ZA CC0120KT0 Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. If...
... Date of the following information to assist with any repair under warranty. IMPORTANT! B Use the HomeHawk app to access the User's Guide and refer to the camera. Two Riverfront Plaza, Newark, NJ 07102-5490 © Panasonic Corporation 2020 Printed in Malaysia PNQX8964ZA CC0120KT0 Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. If...