FAQs
Page 6
... mobile device. - The SSID (wireless network name), security type, or password assigned to the wireless router has been changed based on , your Hub and your Hub to the same wireless router from communicating with your wireless router. - Refer to the operating instructions included with your wireless router and make sure that prevents wireless devices connected to an Uninterruptable Power Supply (UPS) This security system has 3 modes. The Hub's network settings are completely dry, reconnect...
... mobile device. - The SSID (wireless network name), security type, or password assigned to the wireless router has been changed based on , your Hub and your Hub to the same wireless router from communicating with your wireless router. - Refer to the operating instructions included with your wireless router and make sure that prevents wireless devices connected to an Uninterruptable Power Supply (UPS) This security system has 3 modes. The Hub's network settings are completely dry, reconnect...
FAQs
Page 7
... [IP settings] > Select Manual(Static) and input the numbers of your home Wi-Fi router has the latest firmware version. A Answer The error message [*1] will appear if your home router UPnP (Universal Plug and Play) settings is already enable, confirm that your home Wi-Fi router, User ID and Password for Login. If your home Wi-Fi router do not know how to enable UPnP. In order to login into your browser (Internet Explorer or...
... [IP settings] > Select Manual(Static) and input the numbers of your home Wi-Fi router has the latest firmware version. A Answer The error message [*1] will appear if your home router UPnP (Universal Plug and Play) settings is already enable, confirm that your home Wi-Fi router, User ID and Password for Login. If your home Wi-Fi router do not know how to enable UPnP. In order to login into your browser (Internet Explorer or...
FAQs
Page 13
.... You can view up to the camera live view at a time when connected to the home Wi-Fi network. 4) When 3 or more cameras are supported? To reset the password your PC by using the SD card. C2 Where can record at the same time? C8 How many cameras can I download the app? C9 How many live cameras can access the cameras live view. 12 Google play .google.com/store/apps/details?id=com.panasonic.psn.android.hmdect...
.... You can view up to the camera live view at a time when connected to the home Wi-Fi network. 4) When 3 or more cameras are supported? To reset the password your PC by using the SD card. C2 Where can record at the same time? C8 How many cameras can I download the app? C9 How many live cameras can access the cameras live view. 12 Google play .google.com/store/apps/details?id=com.panasonic.psn.android.hmdect...
FAQs
Page 15
... time? From the [Home Network] app home screen, tap [Settings]. 2. Tap [Reset Hub]. 3. Possible causes - The message memory is "0000". The recording time is a dedicated button to change the disarm PIN, please make sure you have a total of the new PIN. You cannot set . D9 I am trying to connect to use a hexadecimal password, enter the correct password using numbers 0-9 and letters a-f. • If you add the Hub's MAC address to set to the default settings...
... time? From the [Home Network] app home screen, tap [Settings]. 2. Tap [Reset Hub]. 3. Possible causes - The message memory is "0000". The recording time is a dedicated button to change the disarm PIN, please make sure you have a total of the new PIN. You cannot set . D9 I am trying to connect to use a hexadecimal password, enter the correct password using numbers 0-9 and letters a-f. • If you add the Hub's MAC address to set to the default settings...
FAQs
Page 25
... LED indicator lights in solid yellow. 3. Wait until the LED turns off your Panasonic Home Monitoring System. Press [MENU # 7 3 0] 2. The Hub restarts. If your home Wi-Fi network and update itself. Instructional Video - No other information will download the new software through your mobile device is the length of the Hub? If the Hub is the Hub beeping? How do I make a recording setting without inserting a micro SD card...
... LED indicator lights in solid yellow. 3. Wait until the LED turns off your Panasonic Home Monitoring System. Press [MENU # 7 3 0] 2. The Hub restarts. If your home Wi-Fi network and update itself. Instructional Video - No other information will download the new software through your mobile device is the length of the Hub? If the Hub is the Hub beeping? How do I make a recording setting without inserting a micro SD card...
FAQs
Page 26
... and compatible devices? FAQ 【HUB】 Q Question E27 What is used with the login password, disarm code, or PIN code, or other settings at their defaults values. A Answer The wireless communication range of the Hub. Change passwords regularly. • If you keep a record of the Hub. If the LED indicator is approximately 50 m (160 feet) indoors and approximately 300 m (1,000 feet) outdoors. Panasonic will...
... and compatible devices? FAQ 【HUB】 Q Question E27 What is used with the login password, disarm code, or PIN code, or other settings at their defaults values. A Answer The wireless communication range of the Hub. Change passwords regularly. • If you keep a record of the Hub. If the LED indicator is approximately 50 m (160 feet) indoors and approximately 300 m (1,000 feet) outdoors. Panasonic will...
FAQs
Page 31
.... F40 Will the camera work during a power failure? How to set the indoor cameras temperature sensor. http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/31995/kw/31995 Indicator Off Green Lit Green blinking Red Red Blinking Red, Blinking quickly Amber blinking Status No power or LED indicator is turned off Normal operation Registration mode Motion detection feature was triggered Live images are being viewed or recorded Camera is turned on the KXHNC200/600...
.... F40 Will the camera work during a power failure? How to set the indoor cameras temperature sensor. http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/31995/kw/31995 Indicator Off Green Lit Green blinking Red Red Blinking Red, Blinking quickly Amber blinking Status No power or LED indicator is turned off Normal operation Registration mode Motion detection feature was triggered Live images are being viewed or recorded Camera is turned on the KXHNC200/600...
FAQs
Page 41
....panasonic.com/app/answers/detail/a_id/29522/kw/29522 I11 What does it mean when a The Smart Plug's LED indicator will blink quickly in Arm settings (AWAY and ANtotHifoicmaeti)ons triggered by Window / Door sensor are the Dimensions of the 2 years (When window/door is opened . What type of technology is Magnet detection by reed switch used in the Window / Door Magnet detection by Window...
....panasonic.com/app/answers/detail/a_id/29522/kw/29522 I11 What does it mean when a The Smart Plug's LED indicator will blink quickly in Arm settings (AWAY and ANtotHifoicmaeti)ons triggered by Window / Door sensor are the Dimensions of the 2 years (When window/door is opened . What type of technology is Magnet detection by reed switch used in the Window / Door Magnet detection by Window...
User Guide
Page 21
... [Home Network] app again. 6 If necessary, enter the password required to connect to the Internet - R The hub's MAC address is not compatible with the app, a message about incompatibility will enter "temporary access point mode". Make sure your mobile device is connected to your device is displayed on -screen instructions and connect your mobile device to your wireless router and the hub are allowed to enter your wireless router - Initial setup for extra security...
... [Home Network] app again. 6 If necessary, enter the password required to connect to the Internet - R The hub's MAC address is not compatible with the app, a message about incompatibility will enter "temporary access point mode". Make sure your mobile device is connected to your device is displayed on -screen instructions and connect your mobile device to your wireless router and the hub are allowed to enter your wireless router - Initial setup for extra security...
User Guide
Page 42
... change the arm mode or cancel an alert. - Motion lights: turn on or flash 42 If a water leak sensor detects water while the alert by creating "scenarios". You can configure smart control settings by phone call feature is required when using the following devices to control? - Example: entrance camera - Alarm system PIN The alarm system PIN is enabled, the hub will call feature 1 From the [Home Network] app home screen, tap [Settings...
... change the arm mode or cancel an alert. - Motion lights: turn on or flash 42 If a water leak sensor detects water while the alert by creating "scenarios". You can configure smart control settings by phone call feature is required when using the following devices to control? - Example: entrance camera - Alarm system PIN The alarm system PIN is enabled, the hub will call feature 1 From the [Home Network] app home screen, tap [Settings...
User Guide
Page 58
... menu", Page 30). 4 Tap [Outdoor Camera Settings] or [Indoor Camera Settings]. 58 R Tap [Select All] to enable image detection for motion detection. Note: R You can adjust the overall brightness of the camera image. 1 From the [Home Network] app home screen, tap [Camera]. 2 Tap the camera image of the camera image. 7 Tap [OK]. R Gray areas of the camera image. Image brightness You can also change is required to trigger the sensor. - [OFF]: The image sensor is disabled. 7 Tap [OK]. R Tap [Reset...
... menu", Page 30). 4 Tap [Outdoor Camera Settings] or [Indoor Camera Settings]. 58 R Tap [Select All] to enable image detection for motion detection. Note: R You can adjust the overall brightness of the camera image. 1 From the [Home Network] app home screen, tap [Camera]. 2 Tap the camera image of the camera image. 7 Tap [OK]. R Gray areas of the camera image. Image brightness You can also change is required to trigger the sensor. - [OFF]: The image sensor is disabled. 7 Tap [OK]. R Tap [Reset...
User Guide
Page 68
... and settings may be replaced by the hub or cordless handsets, those phone numbers will be copied. Blocking incoming calls You can be converted according to the hub's phone number conversion settings (see "Displaying the options menu", Page 30). 68 Important: R Caller ID is received from certain people. Copying specific contacts 1 From the [Home Network] app home screen, tap [Phone]. 2 Open the [More] screen. 3 Tap [Send contacts] ® [Add...
... and settings may be replaced by the hub or cordless handsets, those phone numbers will be copied. Blocking incoming calls You can be converted according to the hub's phone number conversion settings (see "Displaying the options menu", Page 30). 68 Important: R Caller ID is received from certain people. Copying specific contacts 1 From the [Home Network] app home screen, tap [Phone]. 2 Open the [More] screen. 3 Tap [Send contacts] ® [Add...
User Guide
Page 74
... to receive caller information provided from your service provider supports message indication service. R To use your landline phone service provider's voicemail service rather than the answering system, turn on and off the answering system ( "Turning the answering system on the [VM Tone Detect] setting in order for you when you are recorded by your service provider, not by your landline phone service provider for details. The app...
... to receive caller information provided from your service provider supports message indication service. R To use your landline phone service provider's voicemail service rather than the answering system, turn on and off the answering system ( "Turning the answering system on the [VM Tone Detect] setting in order for you when you are recorded by your service provider, not by your landline phone service provider for details. The app...
User Guide
Page 88
... at home.) Quick access You can use this screen, select the desired mobile device, and then tap [OK]. [Quick Monitoring Access] setting See "Quick access", Page 88. [Hub SD Card] information Information about the SD card's recording capacity is displayed. [Connection Status Icon] (Android devices only) This setting determines whether the app's connection status icons are displayed. 88 Camera 1-4: Live images from a camera are being recorded, the corresponding screen is displayed. - [Quad View]: The camera list is used for time synchronization...
... at home.) Quick access You can use this screen, select the desired mobile device, and then tap [OK]. [Quick Monitoring Access] setting See "Quick access", Page 88. [Hub SD Card] information Information about the SD card's recording capacity is displayed. [Connection Status Icon] (Android devices only) This setting determines whether the app's connection status icons are displayed. 88 Camera 1-4: Live images from a camera are being recorded, the corresponding screen is displayed. - [Quad View]: The camera list is used for time synchronization...
User Guide
Page 90
... connect to [Port A] and then enter the desired port number. R Only port numbers 62000-63000 can be assigned to access the system; Setting the hub's Wi-Fi settings again If your wireless router's SSID (i.e., network name) or password changes, or if you replace your wireless router's port forwarding feature in the wireless access point list. Using the app Deleting wireless access points The app remembers the SSIDs of the home screen. it can use this setting does not need to configure your wireless router...
... connect to [Port A] and then enter the desired port number. R Only port numbers 62000-63000 can be assigned to access the system; Setting the hub's Wi-Fi settings again If your wireless router's SSID (i.e., network name) or password changes, or if you replace your wireless router's port forwarding feature in the wireless access point list. Using the app Deleting wireless access points The app remembers the SSIDs of the home screen. it can use this setting does not need to configure your wireless router...
User Guide
Page 95
...; R You replaced your wireless router, or changed your wireless router's network settings. →Configure the hub's Wi-Fi settings ( "Setting the hub's Wi-Fi settings again", Page 90). [The application couldn't start.] is displayed Error code: E1-05 R Another app running on . Quit other apps and then try turning the smart plug on and functioning. [Not connected] is not registered. →Smart plugs Check the smart plug's LED indicator. If a camera is displayed in red...
...; R You replaced your wireless router, or changed your wireless router's network settings. →Configure the hub's Wi-Fi settings ( "Setting the hub's Wi-Fi settings again", Page 90). [The application couldn't start.] is displayed Error code: E1-05 R Another app running on . Quit other apps and then try turning the smart plug on and functioning. [Not connected] is not registered. →Smart plugs Check the smart plug's LED indicator. If a camera is displayed in red...
User Guide
Page 97
....] is displayed R Another event, such as a sensor detection or a landline call being received, interrupted the current operation. →Wait and try again later. [This setting is in green. Troubleshooting R If you continue to have trouble performing initial setup, you may be able to configure the hub's Wi-Fi settings using your wireless router. Note: R This procedure requires a wireless router that its batteries have trouble performing initial setup, you...
....] is displayed R Another event, such as a sensor detection or a landline call being received, interrupted the current operation. →Wait and try again later. [This setting is in green. Troubleshooting R If you continue to have trouble performing initial setup, you may be able to configure the hub's Wi-Fi settings using your wireless router. Note: R This procedure requires a wireless router that its batteries have trouble performing initial setup, you...
User Guide
Page 98
.... [Setup failed.] is displayed R An error occurred while configuring the hub. →Check all connections and try again. [Remotely Connected] is displayed even when accessing from home R Your mobile device is not connected to your wireless router. →Make sure your network is full. →Delete any unnecessary wireless access points from the list ( "Deleting wireless access points", Page 90). R The hub's date and time setting is enabled and setting the other users...
.... [Setup failed.] is displayed R An error occurred while configuring the hub. →Check all connections and try again. [Remotely Connected] is displayed even when accessing from home R Your mobile device is not connected to your wireless router. →Make sure your network is full. →Delete any unnecessary wireless access points from the list ( "Deleting wireless access points", Page 90). R The hub's date and time setting is enabled and setting the other users...
User Guide
Page 102
...;Review the information in the following locations. In this reason, false detections may appear purplish. R The camera's settings are not suited to night vision mode. Troubleshooting →Format the card ( "SD card formatting", Page 59). R When viewing images from normal. Camera recording does not start immediately after the sensor is triggered R See "Camera recording does not start immediately after some time passes R Your mobile device's network connection is...
...;Review the information in the following locations. In this reason, false detections may appear purplish. R The camera's settings are not suited to night vision mode. Troubleshooting →Format the card ( "SD card formatting", Page 59). R When viewing images from normal. Camera recording does not start immediately after the sensor is triggered R See "Camera recording does not start immediately after some time passes R Your mobile device's network connection is...
Operating Manual
Page 2
... safety instructions ......5 For best performance 5 Other information 6 Setup Part names and functions ..........8 LED indicator 8 Setup overview 8 Inserting the batteries 9 Registering the sensor 10 Confirming the usage area ......11 Information about sensor features 12 Wall mounting 14 Appendix Adjusting the sensor sensitivity 17 Features available when using the [Home Network] app 17 Accessing the User's Guide ....17 Specifications 18 FCC and other information ......19 Customer services 20 Limited...
... safety instructions ......5 For best performance 5 Other information 6 Setup Part names and functions ..........8 LED indicator 8 Setup overview 8 Inserting the batteries 9 Registering the sensor 10 Confirming the usage area ......11 Information about sensor features 12 Wall mounting 14 Appendix Adjusting the sensor sensitivity 17 Features available when using the [Home Network] app 17 Accessing the User's Guide ....17 Specifications 18 FCC and other information ......19 Customer services 20 Limited...