Troubleshooting Guide
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... the machine. It also explains the control panel, preparation procedures for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to protect data from being tampered with, or prevent the machine from unauthorized use to replace paper, toner, and other consumables. ❖... Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of the machine. i
... the machine. It also explains the control panel, preparation procedures for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to protect data from being tampered with, or prevent the machine from unauthorized use to replace paper, toner, and other consumables. ❖... Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of the machine. i
Troubleshooting Guide
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... 37 Windows XP Home Edition 38 When a Message Is Displayed 39 Status Messages...39 Alert Messages ...39 Printing the Error Log 41 When You Cannot Print 42 Other Printing Problems 45 iii When the Machine Does Not Operate As Wanted Indicators ...3 Panel Tone...4 When the Function Status ...Indicator Lights Up in Red 5 When You Have Problems Operating the Machine 6 When a Job Is Not Performed 9 2. TABLE OF CONTENTS...
... 37 Windows XP Home Edition 38 When a Message Is Displayed 39 Status Messages...39 Alert Messages ...39 Printing the Error Log 41 When You Cannot Print 42 Other Printing Problems 45 iii When the Machine Does Not Operate As Wanted Indicators ...3 Panel Tone...4 When the Function Status ...Indicator Lights Up in Red 5 When You Have Problems Operating the Machine 6 When a Job Is Not Performed 9 2. TABLE OF CONTENTS...
Troubleshooting Guide
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... a function key is unable to A network error has occurred. See p.65 "Loading Paper". Record the code number shown in red, even if you are not printed out. Problem Cause Documents and reports There is still lit in the display and contact your service representative. Solution Add more paper.
... a function key is unable to A network error has occurred. See p.65 "Loading Paper". Record the code number shown in red, even if you are not printed out. Problem Cause Documents and reports There is still lit in the display and contact your service representative. Solution Add more paper.
Troubleshooting Guide
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service representative. Wait for a long time, it cannot be switched to print or start - Although the copier screen appears when the machine is displayed, but the User Tools menu has items missing. The machine has just been ... User Tools screen is turned on the operation switch. The display is communicating with external equipment. off when pressed. Check if the machine is off. Problem Cause Solution "Please wait." This message appears when you can see . Wait a little longer. Time required varies by pressing the {Facsimile} or {Scanner} key. appears...
service representative. Wait for a long time, it cannot be switched to print or start - Although the copier screen appears when the machine is displayed, but the User Tools menu has items missing. The machine has just been ... User Tools screen is turned on the operation switch. The display is communicating with external equipment. off when pressed. Check if the machine is off. Problem Cause Solution "Please wait." This message appears when you can see . Wait a little longer. Time required varies by pressing the {Facsimile} or {Scanner} key. appears...
Troubleshooting Guide
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...is set properly. Turn main power off, adjust room temp. When You Have Problems Operating the Machine Problem Cause Solution Original images are You may have selected a tray that is set to [Off] for duplex printing in [Tray Paper Settings] under [System Settings], and then press [OK]. ...Load paper printed on the Paper Size Selector". See p.68 1 "Orientation-Fixed Paper or Two-Sided...
...is set properly. Turn main power off, adjust room temp. When You Have Problems Operating the Machine Problem Cause Solution Original images are You may have selected a tray that is set to [Off] for duplex printing in [Tray Paper Settings] under [System Settings], and then press [OK]. ...Load paper printed on the Paper Size Selector". See p.68 1 "Orientation-Fixed Paper or Two-Sided...
Troubleshooting Guide
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...function, and do not use the Auto Reduce/Enlarge function. Cannot select Bypass Tray in a proper Change the orientation of and possible solutions for duplex printing from the ARDF (eg. 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided → Combine). Do not place ... Copy Function This chapter describes likely causes of the orientation. Important ❒ For messages that is not available for copier function problems. When a Message Is Displayed This section describes the machine's main messages. Message Cause Solution Cannot detect original size Improper original...
...function, and do not use the Auto Reduce/Enlarge function. Cannot select Bypass Tray in a proper Change the orientation of and possible solutions for duplex printing from the ARDF (eg. 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided → Combine). Do not place ... Copy Function This chapter describes likely causes of the orientation. Important ❒ For messages that is not available for copier function problems. When a Message Is Displayed This section describes the machine's main messages. Message Cause Solution Cannot detect original size Improper original...
Troubleshooting Guide
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...The paper is creased, curled, or are dirty. Copies are too dark or The image was not printed on a level surface. Contact your service representative. Adjust the image density. Problem Cause Solution Copies appear dirty. Image density is too light. Copies are too dark or The correct ...paper type settings too light. Use paper that has been stored in loss of print quality and other problems. The reverse side of an Image density is copied. Copies contain blots or Image density is too dark. If paper comes...
...The paper is creased, curled, or are dirty. Copies are too dark or The image was not printed on a level surface. Contact your service representative. Adjust the image density. Problem Cause Solution Copies appear dirty. Image density is too light. Copies are too dark or The correct ...paper type settings too light. Use paper that has been stored in loss of print quality and other problems. The reverse side of an Image density is copied. Copies contain blots or Image density is too dark. If paper comes...
Troubleshooting Guide
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...original has a dot pattern duced on the copy of images are too light. Black spots appear on copies. Troubleshooting When Using the Copy Function Problem Cause Solution A shadow appears on the pasted area. 2 The same copy area is The exposure glass, ADF or dirty whenever mak- Put ...is damp or rough. copied. When using the ADF or ARDF, place them . See "Adjusting Image Density", Copy Reference. Parts of a photographic print. copies if you use paper that has been stored in either of the following ways: • Place an OHP transparency on the exposure glass, and...
...original has a dot pattern duced on the copy of images are too light. Black spots appear on copies. Troubleshooting When Using the Copy Function Problem Cause Solution A shadow appears on the pasted area. 2 The same copy area is The exposure glass, ADF or dirty whenever mak- Put ...is damp or rough. copied. When using the ADF or ARDF, place them . See "Adjusting Image Density", Copy Reference. Parts of a photographic print. copies if you use paper that has been stored in either of the following ways: • Place an OHP transparency on the exposure glass, and...
Troubleshooting Guide
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.... See "Copy Paper", About This Machine. See "Combination Chart", Copy Reference. Load paper only as high as expected. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. Use paper that has been stored in the recommended temperature and humidity condition. The copy paper is too ... thin. The paper is open. Misfeeds occur frequently. See "Copy Paper", About This Machine. See "Copy Paper", About This Machine. Print is slanted. upper limit markings on the side fences of the machine. See "Copy Paper", About This Machine. Use paper that has ...
.... See "Copy Paper", About This Machine. See "Combination Chart", Copy Reference. Load paper only as high as expected. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. Use paper that has been stored in the recommended temperature and humidity condition. The copy paper is too ... thin. The paper is open. Misfeeds occur frequently. See "Copy Paper", About This Machine. See "Copy Paper", About This Machine. Print is slanted. upper limit markings on the side fences of the machine. See "Copy Paper", About This Machine. Use paper that has ...
Troubleshooting Guide
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... be copied. copies, and then press [Resume]. Then, select Settings]. [No Display (Plain Paper)] or [Recy- cled Paper] for problems related to scan and copy remaining originals. When placing a stack of and possible solutions for Paper Type, press [Duplex], and then select ...On]. age are not in the wrong orientation. When You Cannot Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cause Solution Cannot print in the correct orientation. The machine checks if the remain- Copies are not copied. Message Cause Solution Press [Resume] to full...
... be copied. copies, and then press [Resume]. Then, select Settings]. [No Display (Plain Paper)] or [Recy- cled Paper] for problems related to scan and copy remaining originals. When placing a stack of and possible solutions for Paper Type, press [Duplex], and then select ...On]. age are not in the wrong orientation. When You Cannot Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cause Solution Cannot print in the correct orientation. The machine checks if the remain- Copies are not copied. Message Cause Solution Press [Resume] to full...
Troubleshooting Guide
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... Facsimile Function This chapter describes likely causes of the following describes how to the destination. ❖ At Printing Heard when a received document is printed. You can change the volume of and possible solutions for facsimile function problems. Adjusting the Volume The following sounds that the machine makes. ❖ On Hook Mode Heard when...
... Facsimile Function This chapter describes likely causes of the following describes how to the destination. ❖ At Printing Heard when a received document is printed. You can change the volume of and possible solutions for facsimile function problems. Adjusting the Volume The following sounds that the machine makes. ❖ On Hook Mode Heard when...
Troubleshooting Guide
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.... A maximum of Special Sender, Email TX Result, routing email received via SMTP. See "Registering Names to a Group", General Settings Guide. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. per or toner might have run out. but transmission is possible, but an error message does not appear. simile...
.... A maximum of Special Sender, Email TX Result, routing email received via SMTP. See "Registering Names to a Group", General Settings Guide. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. per or toner might have run out. but transmission is possible, but an error message does not appear. simile...
Troubleshooting Guide
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...", About This Machine. 31 Load the paper correctly. The machine's cover is used. See "Copy Paper", About This Machine. Copy paper becomes Printed paper is open. locked. See "Copy Paper", About This Machine. The paper is slanted. Use recommended paper. See "Copy Paper", About This...tray. has blemishes. Replace it if wrinkled or damaged. When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Print is damp. Print is damp. The paper is creased, curled, or blots or are patchy. Copy paper becomes The paper is slanted. ...
...", About This Machine. 31 Load the paper correctly. The machine's cover is used. See "Copy Paper", About This Machine. Copy paper becomes Printed paper is open. locked. See "Copy Paper", About This Machine. The paper is slanted. Use recommended paper. See "Copy Paper", About This...tray. has blemishes. Replace it if wrinkled or damaged. When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Print is damp. Print is damp. The paper is creased, curled, or blots or are patchy. Copy paper becomes The paper is slanted. ...
Troubleshooting Guide
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...condition. Troubleshooting When Using the Facsimile Function Problem Cause Solution The image is too light. Density (Contrast)", Facsimile Images from the back of print may degrade the print quality or cause a mal- Received image is not correctly printed or displayed. When the D Add ...programmed in the Address Book using moist, rough, or processed paper, areas of Reference. ing the toner bottle may not be printed or displayed correctly. Other fax machine's name is too light. See "Image images appears dirty. are spotty. See "Copy ...
...condition. Troubleshooting When Using the Facsimile Function Problem Cause Solution The image is too light. Density (Contrast)", Facsimile Images from the back of print may degrade the print quality or cause a mal- Received image is not correctly printed or displayed. When the D Add ...programmed in the Address Book using moist, rough, or processed paper, areas of Reference. ing the toner bottle may not be printed or displayed correctly. Other fax machine's name is too light. See "Image images appears dirty. are spotty. See "Copy ...
Troubleshooting Guide
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... Printer Function When You Cannot Print Use the following procedures if printing does not start even after the machine was turned on the dis- Printing does not start . Connect the interface cable securely. Printing does not start . Problem Cause Printing does not start. turning on... the main power switch. Be sure to print might cause interference. (You can check signal...
... Printer Function When You Cannot Print Use the following procedures if printing does not start even after the machine was turned on the dis- Printing does not start . Connect the interface cable securely. Printing does not start . Problem Cause Printing does not start. turning on... the main power switch. Be sure to print might cause interference. (You can check signal...
Troubleshooting Guide
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...Web Image Monitor. Also, check there are no problems in [Network] under [Interface Settings] of the control panel. curity function with a computer, contact the administrator. Printing does not start . check the computer print port ceived the data. display panel and take ...destination list. The destination list is invalid. Operations are correct. not flashing even after perform- When You Cannot Print Problem Cause Solution Printing does not start . Printing does not start . The login user name, password, or Check the login user name, password, driver ...
...Web Image Monitor. Also, check there are no problems in [Network] under [Interface Settings] of the control panel. curity function with a computer, contact the administrator. Printing does not start . check the computer print port ceived the data. display panel and take ...destination list. The destination list is invalid. Operations are correct. not flashing even after perform- When You Cannot Print Problem Cause Solution Printing does not start . Printing does not start . The login user name, password, or Check the login user name, password, driver ...
Troubleshooting Guide
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...or too light. Use paper that can damage the machine's internal components. Printed images The paper is damp. Printed images contain blots or are patchy. Settings for problems that has been stored in faint print image. are patchy. See "Copy Paper", About This Machine. 4 45...a level surface. Before printing on the The paper is entire page is contain blots or damp. See the printer driver Help. Other Printing Problems Other Printing Problems This section describes likely causes of location to Put Your Machine". Problem Cause Solution The print on special paper, check...
...or too light. Use paper that can damage the machine's internal components. Printed images The paper is damp. Printed images contain blots or are patchy. Settings for problems that has been stored in faint print image. are patchy. See "Copy Paper", About This Machine. 4 45...a level surface. Before printing on the The paper is entire page is contain blots or damp. See the printer driver Help. Other Printing Problems Other Printing Problems This section describes likely causes of location to Put Your Machine". Problem Cause Solution The print on special paper, check...
Troubleshooting Guide
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... image layout might be different to that of the computer display, make settings to selected paper] group, select [Quality], and then print. In the application, change the layout, character size, and character settings. See the printer driver Help. 4 47 See the printer ... select [Spool data in the printer driver's [Printout paper size:] dialog box. Image position differs from certain applications, do not print. Other Printing Problems Problem Cause Solution Some types of data, such as graphics data or data from the display. The correct printer driver settings are not ...
... image layout might be different to that of the computer display, make settings to selected paper] group, select [Quality], and then print. In the application, change the layout, character size, and character settings. See the printer driver Help. 4 47 See the printer ... select [Spool data in the printer driver's [Printout paper size:] dialog box. Image position differs from certain applications, do not print. Other Printing Problems Problem Cause Solution Some types of data, such as graphics data or data from the display. The correct printer driver settings are not ...
Troubleshooting Guide
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...the printer driver Help. Other Printing Problems Problem Cause Solution There is blinking, data has been received by the machine. "Sleep mode" ble delay between depends on screen. Processing time ble delay between might be set the printer driver to print without using the graphics command... Help. 4 49 If you want to how they appear on the print start instruction and actual printing. the print start in the [PostScript Output Option] list. [PostScript Output Option] is used to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference....
...the printer driver Help. Other Printing Problems Problem Cause Solution There is blinking, data has been received by the machine. "Sleep mode" ble delay between depends on screen. Processing time ble delay between might be set the printer driver to print without using the graphics command... Help. 4 49 If you want to how they appear on the print start instruction and actual printing. the print start in the [PostScript Output Option] list. [PostScript Output Option] is used to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference....
Troubleshooting Guide
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...match those of the printer driver. See "System Settings", General Set- When using duplex printing, make settings to [On] on the System Settings menu. A print instruction was issued from a tray other than the bypass tray. Ask the administrator about...the same size and orientation. Duplex printing is malfunctioning. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. If a different paper size and orientation are not made. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. The correct application or ...
...match those of the printer driver. See "System Settings", General Set- When using duplex printing, make settings to [On] on the System Settings menu. A print instruction was issued from a tray other than the bypass tray. Ask the administrator about...the same size and orientation. Duplex printing is malfunctioning. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. If a different paper size and orientation are not made. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. The correct application or ...
