Troubleshooting Guide
Page 8
... of paper mixed in? 21 Is a paper size that cannot be punched included in the print job? 21 Is the tray selected in the printer driver set to a paper type that cannot be stapled? Using a different paper 16 type may solve the problem. Is too much paper loaded into the paper...? 18 Is the paper loaded with a capacity of more sheets than 32 19 GB? Set the paper size used in each tray in the printer driver set to add staples? 20 Is a different width of the photoconductive drum? 17 Are you using a USB memory device with the print side facing in...
... of paper mixed in? 21 Is a paper size that cannot be punched included in the print job? 21 Is the tray selected in the printer driver set to a paper type that cannot be stapled? Using a different paper 16 type may solve the problem. Is too much paper loaded into the paper...? 18 Is the paper loaded with a capacity of more sheets than 32 19 GB? Set the paper size used in each tray in the printer driver set to add staples? 20 Is a different width of the photoconductive drum? 17 Are you using a USB memory device with the print side facing in...
Troubleshooting Guide
Page 18
... TO CHANGE THE OUTPUT TRAY Check Did you change the output tray. ? Solution ■ When copying, you can select the output tray in the printer driver. When printing, you are selected. PART OF THE IMAGE IS CUT OFF Check Has the correct paper size been set correctly? ! Tap [Sort/Group] or... PAGE ON Check Has the paper type been set ? You can select the output tray in normal mode. Click the [Finishing] tab in the printer driver, and select the output tray in the tray settings. The output tray is selected in the base screen of normal mode. Make sure that the...
... TO CHANGE THE OUTPUT TRAY Check Did you change the output tray. ? Solution ■ When copying, you can select the output tray in the printer driver. When printing, you are selected. PART OF THE IMAGE IS CUT OFF Check Has the correct paper size been set correctly? ! Tap [Sort/Group] or... PAGE ON Check Has the paper type been set ? You can select the output tray in normal mode. Click the [Finishing] tab in the printer driver, and select the output tray in the tray settings. The output tray is selected in the base screen of normal mode. Make sure that the...
Troubleshooting Guide
Page 20
... labels, tab paper, glossy paper, transparency film, or envelopes. Is the paper type setting of sheets that can be stapled, see "SPECIFICATIONS" in the printer driver set to check the staple unit? When copying, select [Same Width] for [Mixed Size Original] in [Others]. ■ For the maximum number of the tray...
... labels, tab paper, glossy paper, transparency film, or envelopes. Is the paper type setting of sheets that can be stapled, see "SPECIFICATIONS" in the printer driver set to check the staple unit? When copying, select [Same Width] for [Mixed Size Original] in [Others]. ■ For the maximum number of the tray...
Troubleshooting Guide
Page 21
... selected in ? Are you to a paper type that has specific front or reverse sides. When folding paper, use paper of paper mixed in the printer driver set to check the punch module? To perform mixed size punching, use a paper type such as plain paper that has a specific front and reverse side...
... selected in ? Are you to a paper type that has specific front or reverse sides. When folding paper, use paper of paper mixed in the printer driver set to check the punch module? To perform mixed size punching, use a paper type such as plain paper that has a specific front and reverse side...
Troubleshooting Guide
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... setting (portrait or landscape) correct? Are the margins set correctly in an unstable state? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING I /O timeout setting too short? Follow the steps below to the same network (LAN, etc.) ...as your computer or the machine in the layout settings of each printer driver before installing. Are you using a type of paper that you using a printer port created using a special size or type of paper loaded ...
... setting (portrait or landscape) correct? Are the margins set correctly in an unstable state? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING I /O timeout setting too short? Follow the steps below to the same network (LAN, etc.) ...as your computer or the machine in the layout settings of each printer driver before installing. Are you using a type of paper that you using a printer port created using a special size or type of paper loaded ...
Troubleshooting Guide
Page 30
...machine does not have a permanent IP address (the machine receives an IP address from the print window of available printer drivers, it once again. Remove the printer driver and then install it may not be installed correctly. Is the IP address selected correctly? (Windows) Are you are... connecting to the same network as your computer. ■ Check whether the machine's printer driver has been selected from a DHCP server), printing will not be possible if the IP address changes. If you using a printer port created ...
...machine does not have a permanent IP address (the machine receives an IP address from the print window of available printer drivers, it once again. Remove the printer driver and then install it may not be installed correctly. Is the IP address selected correctly? (Windows) Are you are... connecting to the same network as your computer. ■ Check whether the machine's printer driver has been selected from a DHCP server), printing will not be possible if the IP address changes. If you using a printer port created ...
Troubleshooting Guide
Page 31
...appropriate time in memory. • A function that you can use the standard Windows PS printer driver. 31 Prints fast and is good for regular print jobs. • PS printer driver (On the MX-M2630/M3050/M3550/M4050/M5050/M6050, the PS3 expansion kit is required.) The PS printer... your administrator. Was a Notice Page printed? Install and use the printer drivers that include fine graphics. • PPD driver (On the MX-M2630/M3050/M3550/M4050/M5050/M6050, the PS3 expansion kit is required.) The PPD driver enables the machine to use may occur while writing to the printer. Printing...
...appropriate time in memory. • A function that you can use the standard Windows PS printer driver. 31 Prints fast and is good for regular print jobs. • PS printer driver (On the MX-M2630/M3050/M3550/M4050/M5050/M6050, the PS3 expansion kit is required.) The PS printer... your administrator. Was a Notice Page printed? Install and use the printer drivers that include fine graphics. • PPD driver (On the MX-M2630/M3050/M3550/M4050/M5050/M6050, the PS3 expansion kit is required.) The PPD driver enables the machine to use may occur while writing to the printer. Printing...
Troubleshooting Guide
Page 32
... ON SPECIAL MEDIA (POSTCARDS, ENVELOPES, ETC.) Check Load postcards in tray 1 or the bypass tray. For more information on the [Main] tab of the printer driver. 32 Load envelopes or other special media in the bypass tray. When you want to the manual for your operating system or application. A message will...
... ON SPECIAL MEDIA (POSTCARDS, ENVELOPES, ETC.) Check Load postcards in tray 1 or the bypass tray. For more information on the [Main] tab of the printer driver. 32 Load envelopes or other special media in the bypass tray. When you want to the manual for your operating system or application. A message will...
Troubleshooting Guide
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...? DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Is [IPsec Settings] enabled on the machine been configured with the printer driver? ! For information about [IPsec Settings], consult your administrator. Tap the selected tray, and in the home screen. When user authentication is enabled, the functions that...
...? DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Is [IPsec Settings] enabled on the machine been configured with the printer driver? ! For information about [IPsec Settings], consult your administrator. Tap the selected tray, and in the home screen. When user authentication is enabled, the functions that...
Troubleshooting Guide
Page 34
...[Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Windows: The resolution setting is not installed on your computer. 34 THE IMAGE IS TOO LIGHT OR... [600dpi (High Quality)], or [1200dpi]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to change the overall print density. Solution ■ Check the settings of the printer driver. Solution ■ Use the setting below to decrease the overall density. ■...
...[Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Windows: The resolution setting is not installed on your computer. 34 THE IMAGE IS TOO LIGHT OR... [600dpi (High Quality)], or [1200dpi]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to change the overall print density. Solution ■ Check the settings of the printer driver. Solution ■ Use the setting below to decrease the overall density. ■...
Troubleshooting Guide
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...THE IMAGE IS CUT OFF Check ! Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to make the ...into the tray. To have color text or lines (areas) that the paper size setting matches the size of the printer driver. (Raster data such as bitmap images cannot be changed.) ? Select "Settings (Web version)" - [System Settings] ... of paper loaded into the tray? Printing Problems ? Solution ■ Check the settings of the printer driver. When color text and lines are printed in the layout settings of the application? ■ Make sure...
...THE IMAGE IS CUT OFF Check ! Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to make the ...into the tray. To have color text or lines (areas) that the paper size setting matches the size of the printer driver. (Raster data such as bitmap images cannot be changed.) ? Select "Settings (Web version)" - [System Settings] ... of paper loaded into the tray? Printing Problems ? Solution ■ Check the settings of the printer driver. When color text and lines are printed in the layout settings of the application? ■ Make sure...
Troubleshooting Guide
Page 36
... to delete, and delete it. • At the machine: Tap the job status display on the machine and only a small amount of the printer driver. If some printed characters are different, the orientation of the image is selected for 2-sided printing? ! Printing Problems ? However, when the paper can ... size and paper size are the same but the orientations are still garbled after the above measures are taken, remove and then reinstall the printer driver. 36 Mac OS: The setting is selected in the [Layout] menu of [I/O Timeout] in an unstable state? ! Mac OS: The setting ...
... to delete, and delete it. • At the machine: Tap the job status display on the machine and only a small amount of the printer driver. If some printed characters are different, the orientation of the image is selected for 2-sided printing? ! Printing Problems ? However, when the paper can ... size and paper size are the same but the orientations are still garbled after the above measures are taken, remove and then reinstall the printer driver. 36 Mac OS: The setting is selected in the [Layout] menu of [I/O Timeout] in an unstable state? ! Mac OS: The setting ...
Troubleshooting Guide
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...; [Printer properties]→ [Port] Mac OS: Delete and then reinstall the printer. 37 Also check if the correct "Print Port" is recommended that your computer's driver settings. • Check the IP address setting. If the IP address has changed, change the port setting in the printer... driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is specified in your computer can check ...
...; [Printer properties]→ [Port] Mac OS: Delete and then reinstall the printer. 37 Also check if the correct "Print Port" is recommended that your computer's driver settings. • Check the IP address setting. If the IP address has changed, change the port setting in the printer... driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is specified in your computer can check ...
Troubleshooting Guide
Page 55
... machine's IP address been changed , change the port setting in [Network Status] of setting mode. You can check the machine's IP address in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be...
... machine's IP address been changed , change the port setting in [Network Status] of setting mode. You can check the machine's IP address in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be...
Troubleshooting Guide
Page 56
... files been enabled? Do the custom folders created with the machine appear in the setting mode. Has automatic deletion of the printer driver. Does the name include characters that you select [Select File from Quick File or File. 56 Did you select [Scan to Print... Some functions may be used in Document Filing mode? When user authentication is enabled, the functions that cannot be restricted in the printer driver? Is the file in the advanced transmission settings during a scan or Internet fax transmission? Did you enable document filing in Document Filing ...
... files been enabled? Do the custom folders created with the machine appear in the setting mode. Has automatic deletion of the printer driver. Does the name include characters that you select [Select File from Quick File or File. 56 Did you select [Scan to Print... Some functions may be used in Document Filing mode? When user authentication is enabled, the functions that cannot be restricted in the printer driver? Is the file in the advanced transmission settings during a scan or Internet fax transmission? Did you enable document filing in Document Filing ...
Troubleshooting Guide
Page 57
... [Protect]. Change the file property from being printed. A STORED FILE HAS DISAPPEARED Check Did you need have been deleted, consult the administrator of the printer driver to [Sharing] and then delete the file. 57 Solution ■ Tap the [Print and Save the Data] key to [Protect]? ! The file property can be...
... [Protect]. Change the file property from being printed. A STORED FILE HAS DISAPPEARED Check Did you need have been deleted, consult the administrator of the printer driver to [Sharing] and then delete the file. 57 Solution ■ Tap the [Print and Save the Data] key to [Protect]? ! The file property can be...
Troubleshooting Guide
Page 60
Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Driver setting Tray type Print side Trays 1 - 4 Face up (1) (2)* • Bypass tray • Large capacity tray Face down Trays 1 - 4 Face up (1)* (2)* • Bypass tray • Large capacity tray Face down 60
Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Driver setting Tray type Print side Trays 1 - 4 Face up (1) (2)* • Bypass tray • Large capacity tray Face down Trays 1 - 4 Face up (1)* (2)* • Bypass tray • Large capacity tray Face down 60
Troubleshooting Guide
Page 61
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result A AB 1 2 Front 1 B CD 2 3 4 Back C 3 D 4 A A 1 1 B 2 B Front 2 C C 3 3 D D 4 Back 4 * Must be changed from default setting. Booklet A4 (1) Paper tray Driver setting Tray type Print side Trays 1 - 4 Face up (1) (2)* • Bypass tray Face down (3)* • Large capacity tray Trays 1 - 4 Face up (1)* (2)* • Bypass tray Face down • Large capacity tray (3)* (3) (2) (2) (1) (3) 61
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result A AB 1 2 Front 1 B CD 2 3 4 Back C 3 D 4 A A 1 1 B 2 B Front 2 C C 3 3 D D 4 Back 4 * Must be changed from default setting. Booklet A4 (1) Paper tray Driver setting Tray type Print side Trays 1 - 4 Face up (1) (2)* • Bypass tray Face down (3)* • Large capacity tray Trays 1 - 4 Face up (1)* (2)* • Bypass tray Face down • Large capacity tray (3)* (3) (2) (2) (1) (3) 61
Quick Start Guide
Page 33
PRINTER This section explains the basic procedure for printing using the printer driver of screens and procedures are primarily for Windows® 10 in Windows® environments, and Mac OS X v10.12 in Mac OS environments. The explanations of the machine. The window varies depending on the operating system version, the printer driver version, and the application. ► PRINTING IN A WINDOWS ENVIRONMENT 34 ► PRINTING IN A Mac OS ENVIRONMENT 36 ► DIRECTLY PRINTING A FILE IN USB MEMORY 38 33
PRINTER This section explains the basic procedure for printing using the printer driver of screens and procedures are primarily for Windows® 10 in Windows® environments, and Mac OS X v10.12 in Mac OS environments. The explanations of the machine. The window varies depending on the operating system version, the printer driver version, and the application. ► PRINTING IN A WINDOWS ENVIRONMENT 34 ► PRINTING IN A Mac OS ENVIRONMENT 36 ► DIRECTLY PRINTING A FILE IN USB MEMORY 38 33
Quick Start Guide
Page 34
... • Click the [Help] button, the Help window will open to let you view explanations of the settings on the available printer drivers and the requirements for their use, see the User's Manual. 1 Select [Print] from the [File] menu of the printer... (1) Click the [Main] tab. (2) Select the original size. To install the printer driver and configure settings in Windows. If the printer drivers appear as a list, select the name of WordPad. 2 Select the machine's printer driver, and click the [Preferences] button. PRINTER PRINTING IN A WINDOWS ENVIRONMENT The following example ...
... • Click the [Help] button, the Help window will open to let you view explanations of the settings on the available printer drivers and the requirements for their use, see the User's Manual. 1 Select [Print] from the [File] menu of the printer... (1) Click the [Main] tab. (2) Select the original size. To install the printer driver and configure settings in Windows. If the printer drivers appear as a list, select the name of WordPad. 2 Select the machine's printer driver, and click the [Preferences] button. PRINTER PRINTING IN A WINDOWS ENVIRONMENT The following example ...