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...-day period starts on the date of your first telephone contact with other WD users Online Learning Center-Start here to register your My Cloud device (http:// www.mycloud.com/learn/). If the answer is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany...6008 0800 225 593 00 1800 852 5913 +86 21 2603 7560 * Toll free number is not available or if you informed of free telephone support during the warranty period. To help us an opportunity to your needs. Warranty & RMA Services-Get warranty, product replacement (RMA), RMA...
...-day period starts on the date of your first telephone contact with other WD users Online Learning Center-Start here to register your My Cloud device (http:// www.mycloud.com/learn/). If the answer is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany...6008 0800 225 593 00 1800 852 5913 +86 21 2603 7560 * Toll free number is not available or if you informed of free telephone support during the warranty period. To help us an opportunity to your needs. Warranty & RMA Services-Get warranty, product replacement (RMA), RMA...
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...Support ii Registering Your WD Product iii 1 Important User Information 1 Important Safety Instructions 1 Recording Your WD Product Information 2 2 Product Overview 3 Package Contents 3 Requirements 3 Product Components 4 Pre-installation Instructions 8 Handling Precautions 8 3 Getting Started 9 Preparing your My Cloud Device for Use 9 Getting Started with My Cloud...Groups 34 6 Managing Shares 37 About Shares 37 7 Accessing Your Cloud Remotely 40 Enabling Cloud Access for the My Cloud Device 40 Configuring Cloud Access for a User 40 Access Your Files with iOS and ...
...Support ii Registering Your WD Product iii 1 Important User Information 1 Important Safety Instructions 1 Recording Your WD Product Information 2 2 Product Overview 3 Package Contents 3 Requirements 3 Product Components 4 Pre-installation Instructions 8 Handling Precautions 8 3 Getting Started 9 Preparing your My Cloud Device for Use 9 Getting Started with My Cloud...Groups 34 6 Managing Shares 37 About Shares 37 7 Accessing Your Cloud Remotely 40 Enabling Cloud Access for the My Cloud Device 40 Configuring Cloud Access for a User 40 Access Your Files with iOS and ...
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...frayed. - If liquid has been spilled on the cord. If an extension cord is designed and manufactured to rain or water. - MY CLOUD USER MANUAL 1 The product may fall, causing serious damage to the product. Do not drop the product. Do not ...installation, use this product near any kind into this product through the chassis slots as they may result in performance, contact WD Customer Support at http://support.wdc.com. Do not locate this product where persons will protect you if you are followed. If you observe the following ...
...frayed. - If liquid has been spilled on the cord. If an extension cord is designed and manufactured to rain or water. - MY CLOUD USER MANUAL 1 The product may fall, causing serious damage to the product. Do not drop the product. Do not ...installation, use this product near any kind into this product through the chassis slots as they may result in performance, contact WD Customer Support at http://support.wdc.com. Do not locate this product where persons will protect you if you are followed. If you observe the following ...
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Model Number - Serial Number - System and Software Notes MY CLOUD USER MANUAL 2 Purchase Date - Your WD product information is used for setup and technical support. IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is found on the label on the back of the device. -
Model Number - Serial Number - System and Software Notes MY CLOUD USER MANUAL 2 Purchase Date - Your WD product information is used for setup and technical support. IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is found on the label on the back of the device. -
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...shopwd.com or www.wdstore.com www.shopwd.eu or www.wdstore.eu Contact WD Technical Support at http://support.wdc.com/ contact.aspx, and click on supported Windows and Mac computers. PRODUCT OVERVIEW 2 Product Overview Package Contents Requirements Product Components Pre-...installation Instructions Handling Precautions Package Contents My Cloud device Shielded Ethernet cable AC power adapter Quick...
...shopwd.com or www.wdstore.com www.shopwd.eu or www.wdstore.eu Contact WD Technical Support at http://support.wdc.com/ contact.aspx, and click on supported Windows and Mac computers. PRODUCT OVERVIEW 2 Product Overview Package Contents Requirements Product Components Pre-...installation Instructions Handling Precautions Package Contents My Cloud device Shielded Ethernet cable AC power adapter Quick...
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... lit Blue Blue Blue Red Red Appearance N/A Pulsing Blinking Solid Blinking Solid State Description Device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information. LEDs Front Panel Power LED The following... you to an AC adapter and the power outlet. A condition, such as system hang. Visit http:// support.wdc.com, and see Knowledge Base Answer ID 10432. MY CLOUD USER MANUAL 7 Restores settings and administrator password for additional storage. Back View Icons Component Icon Ethernet...
... lit Blue Blue Blue Red Red Appearance N/A Pulsing Blinking Solid Blinking Solid State Description Device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information. LEDs Front Panel Power LED The following... you to an AC adapter and the power outlet. A condition, such as system hang. Visit http:// support.wdc.com, and see Knowledge Base Answer ID 10432. MY CLOUD USER MANUAL 7 Restores settings and administrator password for additional storage. Back View Icons Component Icon Ethernet...
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...access to display the USB device(s) connected. Monitor remote access status. Alert Notifications Click to access the My Cloud Getting Started Wizard, Help, Support, and About information. Help Click to display recent alerts about new firmware and network issues. You can also...no access to particular shares. Shares Cloud Access Create, change , and remove remote cloud access to particular shares. MY CLOUD USER MANUAL 18 User Click to : Attached USB device(s) Device alerts Online Help and Support User information. Create, change...
...access to display the USB device(s) connected. Monitor remote access status. Alert Notifications Click to access the My Cloud Getting Started Wizard, Help, Support, and About information. Help Click to display recent alerts about new firmware and network issues. You can also...no access to particular shares. Shares Cloud Access Create, change , and remove remote cloud access to particular shares. MY CLOUD USER MANUAL 18 User Click to : Attached USB device(s) Device alerts Online Help and Support User information. Create, change...
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... the Delete icon to the left of your alerts. To view alert details, click the arrow next to display the Help menu. Obtaining Customer Support To open the Support page: 1. Dismissing an Alert 1. THE DASHBOARD AT A GLANCE Viewing Alert Details 1. MY...
... the Delete icon to the left of your alerts. To view alert details, click the arrow next to display the Help menu. Obtaining Customer Support To open the Support page: 1. Dismissing an Alert 1. THE DASHBOARD AT A GLANCE Viewing Alert Details 1. MY...
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... desired, email the report to your device to participate in the Product Improvement Program. 1. MY CLOUD USER MANUAL 26 Use the following page: THE DASHBOARD AT A GLANCE If a problem occurs with the My Cloud device, WD Technical Support needs information about your computer. 2. In the Create and Save System Report section, click...
... desired, email the report to your device to participate in the Product Improvement Program. 1. MY CLOUD USER MANUAL 26 Use the following page: THE DASHBOARD AT A GLANCE If a problem occurs with the My Cloud device, WD Technical Support needs information about your computer. 2. In the Create and Save System Report section, click...
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...holding the power button on my network page 11 Use media servers page 62 Enable DLNA (Digital Living Network Alliance) and iTunes page 64 Shut down or reboot the My Cloud device page 27 & 87 Update firmware page 93 Access content from the device (public and... the User icon in the upper-right corner of the device for configuring and using the My Cloud device. Your My Cloud safely reboots. THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources. To obtain the most recently updated user manual...
...holding the power button on my network page 11 Use media servers page 62 Enable DLNA (Digital Living Network Alliance) and iTunes page 64 Shut down or reboot the My Cloud device page 27 & 87 Update firmware page 93 Access content from the device (public and... the User icon in the upper-right corner of the device for configuring and using the My Cloud device. Your My Cloud safely reboots. THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources. To obtain the most recently updated user manual...
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...Click Create Job. Note: This information is applicable only for the USB ports on the front of your device. 1. MY CLOUD USER MANUAL 44 BACKING UP AND RETRIEVING FILES The My Cloud device supports the following steps to back up all of the information on inserted USB device to your My... Cloud device. (See "Creating Front USB Port Backups with the USB Copy Button" on page 45 for information on creating a ...
...Click Create Job. Note: This information is applicable only for the USB ports on the front of your device. 1. MY CLOUD USER MANUAL 44 BACKING UP AND RETRIEVING FILES The My Cloud device supports the following steps to back up all of the information on inserted USB device to your My... Cloud device. (See "Creating Front USB Port Backups with the USB Copy Button" on page 45 for information on creating a ...
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... page, click Disk Status, if not already selected. 2. Review the S.M.A.R.T drive information, then click Close. MY CLOUD USER MANUAL 56 Note: If a drive is not supported, the status is an industry standard developed to enable transmission of the hard drive selected. As with the intent of... the disks on your My Cloud device drives. 1. Once the connection is established between the iSCSI initiator ...
... page, click Disk Status, if not already selected. 2. Review the S.M.A.R.T drive information, then click Close. MY CLOUD USER MANUAL 56 Note: If a drive is not supported, the status is an industry standard developed to enable transmission of the hard drive selected. As with the intent of... the disks on your My Cloud device drives. 1. Once the connection is established between the iSCSI initiator ...
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... . Note: Obtain support for each app through the individual vendor. The app appears in the lower-left pane. On the Navigation bar, click Apps to display the Apps screen. 2. Close the Details screen. 4. On the Navigation bar, click Apps to display the Apps screen. 2. MY CLOUD USER MANUAL ..., click Details. Viewing Apps 1. Adding an App Use the following steps to add an app to your device, then click Install. My Cloud comes with various apps pre-installed. Click the Add an App icon in the right pane. 10 MANAGING APPS Managing Apps About Apps Managing ...
... . Note: Obtain support for each app through the individual vendor. The app appears in the lower-left pane. On the Navigation bar, click Apps to display the Apps screen. 2. Close the Details screen. 4. On the Navigation bar, click Apps to display the Apps screen. 2. MY CLOUD USER MANUAL ..., click Details. Viewing Apps 1. Adding an App Use the following steps to add an app to your device, then click Install. My Cloud comes with various apps pre-installed. Click the Add an App icon in the right pane. 10 MANAGING APPS Managing Apps About Apps Managing ...
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MY CLOUD USER MANUAL 63 Please refer to your device's user manual to see which formats are supported. Media Types Supported PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Audio files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA Video files 3GP ASF AVI DivX DV DVR-MS FLV M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Image Files BMP JPEG PNG TIF Note: Some devices may not support playback of all these files.
MY CLOUD USER MANUAL 63 Please refer to your device's user manual to see which formats are supported. Media Types Supported PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Audio files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA Video files 3GP ASF AVI DivX DV DVR-MS FLV M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Image Files BMP JPEG PNG TIF Note: Some devices may not support playback of all these files.
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... Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders. Media Storage You can access and store media content on a share.) MY CLOUD USER MANUAL 64 Enabling DLNA and iTunes The Media page of the Settings Screen allows you to the mirrored folder. Enabling DLNA 1. ... users. Shared Videos-Stores video files you can now upload all media types to the uploaded subfolder from all these features are supported. In the DLNA Media Server area, Media Streaming field, click the toggle button to share with other users. The media server must be...
... Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders. Media Storage You can access and store media content on a share.) MY CLOUD USER MANUAL 64 Enabling DLNA and iTunes The Media page of the Settings Screen allows you to the mirrored folder. Enabling DLNA 1. ... users. Shared Videos-Stores video files you can now upload all media types to the uploaded subfolder from all these features are supported. In the DLNA Media Server area, Media Streaming field, click the toggle button to share with other users. The media server must be...
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... MANUAL 66 Network Music Player DLNA Devices Note: For specific information on your My Cloud device, then copy your music files to the Folders 1. The following types are supported: WD TV® Live Media Players Windows Media Player Xbox 360 ... media players: - Network Connected TVs - Open Windows Explorer or Mac Finder. Digital Picture Frames - PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Shared Music folder. 3. Accessing Your My Cloud Device Using Media Players Now that you can use a variety of the Shared ...
... MANUAL 66 Network Music Player DLNA Devices Note: For specific information on your My Cloud device, then copy your music files to the Folders 1. The following types are supported: WD TV® Live Media Players Windows Media Player Xbox 360 ... media players: - Network Connected TVs - Open Windows Explorer or Mac Finder. Digital Picture Frames - PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Shared Music folder. 3. Accessing Your My Cloud Device Using Media Players Now that you can use a variety of the Shared ...
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... Settings/Network Setup page in a network drive such as digital picture frames, Blu Ray players, network-connected TVs, and digital media adapters. 1. Accessing Your My Cloud Device Using iTunes You or anyone connected to the My Cloud device can access content on the player, you can use...Answer ID 8412 for a list of the left pane. Note: iTunes scans any initial setup or installation of supported media types, See "Media Types Supported" on iTunes supported versions. Go to play . Click WDMyCloud under the Shared section of DLNA-certified devices and for setting up devices...
... Settings/Network Setup page in a network drive such as digital picture frames, Blu Ray players, network-connected TVs, and digital media adapters. 1. Accessing Your My Cloud Device Using iTunes You or anyone connected to the My Cloud device can access content on the player, you can use...Answer ID 8412 for a list of the left pane. Note: iTunes scans any initial setup or installation of supported media types, See "Media Types Supported" on iTunes supported versions. Go to play . Click WDMyCloud under the Shared section of DLNA-certified devices and for setting up devices...
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... if you select Customize, enter Passive Mode values. 7. Note: All devices on your network (e.g., router, computer) must support and be configured for this option in minutes, you select Customize, enter a Flow Control value. 5. MY CLOUD USER MANUAL 78 Select the check box if you want to ON. 2. then select either Permanent...
... if you select Customize, enter Passive Mode values. 7. Note: All devices on your network (e.g., router, computer) must support and be configured for this option in minutes, you select Customize, enter a Flow Control value. 5. MY CLOUD USER MANUAL 78 Select the check box if you want to ON. 2. then select either Permanent...
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... and Network level, or select All to allow queries to choose all, or a specific SNMP version: 1. See the WD Tech Support Downloads page at http://support.wdc.com to content within the same network. • To enable/disable WebDAV Service, click the toggle button. Select this option... to enable Web Distributed Authoring and Versioning (WebDAV) service to enable web access to download the MiB configuration file. MY CLOUD USER MANUAL ...
... and Network level, or select All to allow queries to choose all, or a specific SNMP version: 1. See the WD Tech Support Downloads page at http://support.wdc.com to content within the same network. • To enable/disable WebDAV Service, click the toggle button. Select this option... to enable Web Distributed Authoring and Versioning (WebDAV) service to enable web access to download the MiB configuration file. MY CLOUD USER MANUAL ...
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...Enter the Local Folder Name for your device. Select the Max SMB Protocol from other My Cloud devices, or network devices that support the SMB protocol. MY CLOUD USER MANUAL 81 Workgroup The Workgroup feature allows devices in the same workgroup to Distributed File System...Settings window, enter the Root Folder Name to create a container for Windows operating systems. Each time you add a device to your My Cloud device. This option is disabled by default. 1. Share Aggregation Share aggregation (similar to access one another. Click Apply. 3. Enter the ...
...Enter the Local Folder Name for your device. Select the Max SMB Protocol from other My Cloud devices, or network devices that support the SMB protocol. MY CLOUD USER MANUAL 81 Workgroup The Workgroup feature allows devices in the same workgroup to Distributed File System...Settings window, enter the Root Folder Name to create a container for Windows operating systems. Each time you add a device to your My Cloud device. This option is disabled by default. 1. Share Aggregation Share aggregation (similar to access one another. Click Apply. 3. Enter the ...