Quick Use Guide
Page 37
...as a printer. • Check that all staples or paper clips have a look at some of the areas below to locate and resolve a problem easily. Troubleshooting A variety of situations can be resolved by the green light on the Control Panel. For optimal performance, ensure the guidelines in the... on Documents will not feed through the Document Feeder The machine will not power on page 10. • Check if the machine is enabled. Problem The machine will not print from a fresh package. • Ensure your device. Wait approximately 20 seconds before switching the machine ON. Max. ...
...as a printer. • Check that all staples or paper clips have a look at some of the areas below to locate and resolve a problem easily. Troubleshooting A variety of situations can be resolved by the green light on the Control Panel. For optimal performance, ensure the guidelines in the... on Documents will not feed through the Document Feeder The machine will not power on page 10. • Check if the machine is enabled. Problem The machine will not print from a fresh package. • Ensure your device. Wait approximately 20 seconds before switching the machine ON. Max. ...
System Administration Guide
Page 11
...USB flash drive 170 3. Manual Upgrade using a USB flash drive 171 Information Checklist 171 Procedure 171 19 Troubleshooting ...173 Problem Solving Procedure 173 Network Scanning 174 LDAP 177 Server Fax 179 Embedded Fax 180 Network Accounting 181 Printing 182 Connectivity 183 Store...MIB 187 Enable/Disable System Timer Values 188 At the machine 188 Xerox WorkCentre 4250/4260 Series System Administration Guide xi TABLE OF CONTENTS Alert Notification 167 General Device Alerts 167 To Edit Xerox or Administrator Support Contact Details 168 18 Software Upgrade ...169 Overview 169...
...USB flash drive 170 3. Manual Upgrade using a USB flash drive 171 Information Checklist 171 Procedure 171 19 Troubleshooting ...173 Problem Solving Procedure 173 Network Scanning 174 LDAP 177 Server Fax 179 Embedded Fax 180 Network Accounting 181 Printing 182 Connectivity 183 Store...MIB 187 Enable/Disable System Timer Values 188 At the machine 188 Xerox WorkCentre 4250/4260 Series System Administration Guide xi TABLE OF CONTENTS Alert Notification 167 General Device Alerts 167 To Edit Xerox or Administrator Support Contact Details 168 18 Software Upgrade ...169 Overview 169...
System Administration Guide
Page 148
.... 7. It is recommended that supports comma separated values .CSV files, for machines connected through wired Ethernet networks. 136 Xerox WorkCentre 4250/4260 Series System Administration Guide b) Browse to the location of User accounts to File] button within the [User Accounts... 11. IEEE 802.1X ensures all machines on page 136 2. Information Checklist on page 137 Overview The Xerox machine supports IEEE 802.1X Authentication via Extensible Authentication Protocol (EAP). Enable 802.1X on page 137 3. ... and click on [Apply] to edit the list of a problem with the machine.
.... 7. It is recommended that supports comma separated values .CSV files, for machines connected through wired Ethernet networks. 136 Xerox WorkCentre 4250/4260 Series System Administration Guide b) Browse to the location of User accounts to File] button within the [User Accounts... 11. IEEE 802.1X ensures all machines on page 136 2. Information Checklist on page 137 Overview The Xerox machine supports IEEE 802.1X Authentication via Extensible Authentication Protocol (EAP). Enable 802.1X on page 137 3. ... and click on [Apply] to edit the list of a problem with the machine.
System Administration Guide
Page 173
...alert will not be able to connect to view the Name, Location, IP Address and Status of the machine in the Address bar. Xerox WorkCentre 4250/4260 Series System Administration Guide 161 Access CWIS 2. Press [Enter] to factory default values from CentreWare Internet Services by the IP Address ...cause an Immediate Image Overwrite of the machine in the Address bar. 2. It causes the machine to the problem. 1. The web-browser will specify what the problem is already authenticated as an administrator the machine will not be able to connect to factory default. Rebooting ...
...alert will not be able to connect to view the Name, Location, IP Address and Status of the machine in the Address bar. Xerox WorkCentre 4250/4260 Series System Administration Guide 161 Access CWIS 2. Press [Enter] to factory default values from CentreWare Internet Services by the IP Address ...cause an Immediate Image Overwrite of the machine in the Address bar. 2. It causes the machine to the problem. 1. The web-browser will specify what the problem is already authenticated as an administrator the machine will not be able to connect to factory default. Rebooting ...
System Administration Guide
Page 174
... on the [Alerts] link. Consumables The Consumables page allows you to view the status of the following information is getting low). 162 Xerox WorkCentre 4250/4260 Series System Administration Guide Press [Enter]. 3. The Status screen may show one of the Customer Replaceable Units (CRUs) within the... machine. The following options: • Ready. • Reorder (Supply is displayed: • Severity - If the problem needs a Service Representative to view paper supply setup and paper output. 1. Normal User can fix this code when you to fix it . •...
... on the [Alerts] link. Consumables The Consumables page allows you to view the status of the following information is getting low). 162 Xerox WorkCentre 4250/4260 Series System Administration Guide Press [Enter]. 3. The Status screen may show one of the Customer Replaceable Units (CRUs) within the... machine. The following options: • Ready. • Reorder (Supply is displayed: • Severity - If the problem needs a Service Representative to view paper supply setup and paper output. 1. Normal User can fix this code when you to fix it . •...
System Administration Guide
Page 179
...[Properties] tab. 4. General Device Alerts 1. Alert Notification Alert Notification Customers can also be set up to notify Users or operators of problems as they occur on the machine. Press [Enter]. 3. In the Supplies Management area, select the required options: • [Reorder at...has been installed] - Click on [OK]. The page can set the Xerox machine to show Xerox support telephone numbers and the contact details for Paper jam detected, Toner is low, Toner is configured via CentreWare Internet Services. Xerox WorkCentre 4250/4260 Series System Administration Guide 167
...[Properties] tab. 4. General Device Alerts 1. Alert Notification Alert Notification Customers can also be set up to notify Users or operators of problems as they occur on the machine. Press [Enter]. 3. In the Supplies Management area, select the required options: • [Reorder at...has been installed] - Click on [OK]. The page can set the Xerox machine to show Xerox support telephone numbers and the contact details for Paper jam detected, Toner is low, Toner is configured via CentreWare Internet Services. Xerox WorkCentre 4250/4260 Series System Administration Guide 167
System Administration Guide
Page 185
... problem if the local copier and fax functions are not available from a workstation, re-install a print driver on page 185 Problem Solving Procedure This section enables you to send print jobs is switched on. 3. If printing and faxing documents are not operating correctly. 2. Xerox WorkCentre 4250/...4260 Series System Administration Guide 173 For more information, refer to the following steps to the workstation. 5. If the problem is not network related, refer to the User Guide for the ...
... problem if the local copier and fax functions are not available from a workstation, re-install a print driver on page 185 Problem Solving Procedure This section enables you to send print jobs is switched on. 3. If printing and faxing documents are not operating correctly. 2. Xerox WorkCentre 4250/...4260 Series System Administration Guide 173 For more information, refer to the following steps to the workstation. 5. If the problem is not network related, refer to the User Guide for the ...
System Administration Guide
Page 186
... Network Scanning is produced check the details. 2. At a workstation on your network, login to the scan filing location. 5. 19 Troubleshooting Network Scanning Problem I cannot scan on the machine. 4. Action 1. Ensure that the User account has Read and Write access to the scan filing location with the... configured on the machine. Print a System Configuration Report to File Confirmation Report is configured correctly. 3. If you cannot do this, the Xerox machine will not be able to scan to this location. 174 Xerox WorkCentre 4250/4260 Series System Administration Guide
... Network Scanning is produced check the details. 2. At a workstation on your network, login to the scan filing location. 5. 19 Troubleshooting Network Scanning Problem I cannot scan on the machine. 4. Action 1. Ensure that the User account has Read and Write access to the scan filing location with the... configured on the machine. Print a System Configuration Report to File Confirmation Report is configured correctly. 3. If you cannot do this, the Xerox machine will not be able to scan to this location. 174 Xerox WorkCentre 4250/4260 Series System Administration Guide
System Administration Guide
Page 187
...2. Type exit to an FTP site. Network Scanning Problem I cannot scan to close the command prompt window. At the 'User' prompt enter the username for the account you are correctly configured. 8. Xerox WorkCentre 4250/4260 Series System Administration Guide 175 Action If you ...created for the machine scanner. If 'Permission denied' appears, ensure that the service is correctly configured. Type mkdir xerox to the scanning directory (repository). 4.
...2. Type exit to an FTP site. Network Scanning Problem I cannot scan to close the command prompt window. At the 'User' prompt enter the username for the account you are correctly configured. 8. Xerox WorkCentre 4250/4260 Series System Administration Guide 175 Action If you ...created for the machine scanner. If 'Permission denied' appears, ensure that the service is correctly configured. Type mkdir xerox to the scanning directory (repository). 4.
System Administration Guide
Page 188
... reside in the log, such as directory permissions denied, size limits exceeded, etc. 176 Xerox WorkCentre 4250/4260 Series System Administration Guide The file may need to accommodate the desired upload limit for Apache - /apache/logs/. 19 Troubleshooting Problem I cannot scan to an HTTPS destination with Server Validation enabled, the scan will fail if...
... reside in the log, such as directory permissions denied, size limits exceeded, etc. 176 Xerox WorkCentre 4250/4260 Series System Administration Guide The file may need to accommodate the desired upload limit for Apache - /apache/logs/. 19 Troubleshooting Problem I cannot scan to an HTTPS destination with Server Validation enabled, the scan will fail if...
System Administration Guide
Page 189
...limit is able to perform a search exceeds the maximum limit. This setting is the maximum number of the search. Problem LDAP LDAP Action 6. b) Select [Programs]. Problem Action I cannot access the LDAP Address Ensure that will allow. Enter a more specific name at the machine to ... there are no communication problems with the LDAP server. The number of search results exceeds the limit set the search results to 74 or less. Increase the number in the Maximum Number of Web Services]. This is located within Book. Xerox WorkCentre 4250/4260 Series System Administration...
...limit is able to perform a search exceeds the maximum limit. This setting is the maximum number of the search. Problem LDAP LDAP Action 6. b) Select [Programs]. Problem Action I cannot access the LDAP Address Ensure that will allow. Enter a more specific name at the machine to ... there are no communication problems with the LDAP server. The number of search results exceeds the limit set the search results to 74 or less. Increase the number in the Maximum Number of Web Services]. This is located within Book. Xerox WorkCentre 4250/4260 Series System Administration...
System Administration Guide
Page 190
19 Troubleshooting Problem No LDAP entries fit the search criteria entered by the User. Action Verify the Search Name Order is located within the Internet Services LDAP screen. 178 Xerox WorkCentre 4250/4260 Series System Administration Guide This setting is set to match the name syntax used in your environment.
19 Troubleshooting Problem No LDAP entries fit the search criteria entered by the User. Action Verify the Search Name Order is located within the Internet Services LDAP screen. 178 Xerox WorkCentre 4250/4260 Series System Administration Guide This setting is set to match the name syntax used in your environment.
System Administration Guide
Page 191
... 1. At the fax server, disable the service so that the User account has Read and Write access to collect new faxes from the machine. 3. Xerox WorkCentre 4250/4260 Series System Administration Guide 179 Verify that Server Fax is configured correctly. This will not be stopped. Refer to the manufacturer's instructions contained with... file into the location. If the fax filing repository contains the .TIFF files then the machine has successfully completed its task. Server Fax Server Fax Problem I cannot use this location. The problem lies with the third party fax server.
... 1. At the fax server, disable the service so that the User account has Read and Write access to collect new faxes from the machine. 3. Xerox WorkCentre 4250/4260 Series System Administration Guide 179 Verify that Server Fax is configured correctly. This will not be stopped. Refer to the manufacturer's instructions contained with... file into the location. If the fax filing repository contains the .TIFF files then the machine has successfully completed its task. Server Fax Server Fax Problem I cannot use this location. The problem lies with the third party fax server.
System Administration Guide
Page 192
...Touch the [Tools] tab. 2. Check that Embedded Fax is [1111]. 3. Verify that the fax settings are setup correctly. 180 Xerox WorkCentre 4250/4260 Series System Administration Guide Touch [User Interface]. 3. Further information about the configuration of the Administrator's account. Press the button on ...the machine. 19 Troubleshooting Embedded Fax Problem I cannot use this feature on the machine to enter the Tools pathway. 2. Touch [Enter]. 4. Touch [Embedded Fax...
...Touch the [Tools] tab. 2. Check that Embedded Fax is [1111]. 3. Verify that the fax settings are setup correctly. 180 Xerox WorkCentre 4250/4260 Series System Administration Guide Touch [User Interface]. 3. Further information about the configuration of the Administrator's account. Press the button on ...the machine. 19 Troubleshooting Embedded Fax Problem I cannot use this feature on the machine to enter the Tools pathway. 2. Touch [Enter]. 4. Touch [Embedded Fax...
System Administration Guide
Page 193
...with your Network Accounting server is configured correctly. Touch [Enter]. 4. Action 1. Enter the Administrator's Password. Network Accounting Network Accounting Problem I cannot use this task. The default is enabled. Press the button. 5. Touch [Authentication Mode]. 9. If it does ...communication between the Network Accounting Server and the Xerox machine. 1. Verify that Network Accounting is [1111]. 3. Press the button on the machine to perform this feature on the machine. Touch the [Tools] tab. 6. Xerox WorkCentre 4250/4260 Series System Administration Guide 181
...with your Network Accounting server is configured correctly. Touch [Enter]. 4. Action 1. Enter the Administrator's Password. Network Accounting Network Accounting Problem I cannot use this task. The default is enabled. Press the button. 5. Touch [Authentication Mode]. 9. If it does ...communication between the Network Accounting Server and the Xerox machine. 1. Verify that Network Accounting is [1111]. 3. Press the button on the machine to perform this feature on the machine. Touch the [Tools] tab. 6. Xerox WorkCentre 4250/4260 Series System Administration Guide 181
System Administration Guide
Page 194
... User has entered an incorrect PIN number five times, all services for five minutes and then access the machine again with . 182 Xerox WorkCentre 4250/4260 Series System Administration Guide If Guest Authentication is enabled on your machine, check that you programmed the paper tray with the correct ...In your hub or switch. machine is installed on the User's workstation. The machine is functional. My jobs are no network connectivity problems with an Ethernet speed that matches the speed set on your machine, check that you have entered the correct User ID that the ...
... User has entered an incorrect PIN number five times, all services for five minutes and then access the machine again with . 182 Xerox WorkCentre 4250/4260 Series System Administration Guide If Guest Authentication is enabled on your machine, check that you programmed the paper tray with the correct ...In your hub or switch. machine is installed on the User's workstation. The machine is functional. My jobs are no network connectivity problems with an Ethernet speed that matches the speed set on your machine, check that you have entered the correct User ID that the ...
System Administration Guide
Page 195
...the speed set on the network. Test TCP/IP Connectivity 1. Check that the machine's Ethernet cable is functioning. 7. Connectivity Connectivity Problem The machine is not available on your hub or switch. 5. Ensure that other computers on your hub or switch. 5. Ensure that... you still receive a reply, re-connect the Ethernet cable. 3. Ensure that matches your network can communicate over the network. Xerox WorkCentre 4250/4260 Series System Administration Guide 183 The machine has an incorrect TCP/IP Address. Network Connectivity Action 1. Connect to ensure that other...
...the speed set on the network. Test TCP/IP Connectivity 1. Check that the machine's Ethernet cable is functioning. 7. Connectivity Connectivity Problem The machine is not available on your hub or switch. 5. Ensure that other computers on your hub or switch. 5. Ensure that... you still receive a reply, re-connect the Ethernet cable. 3. Ensure that matches your network can communicate over the network. Xerox WorkCentre 4250/4260 Series System Administration Guide 183 The machine has an incorrect TCP/IP Address. Network Connectivity Action 1. Connect to ensure that other...
System Administration Guide
Page 196
19 Troubleshooting Problem I cannot access CentreWare Internet Services. Configure the machine with a static IP Address. Ensure HTTP is automatically enabled. Solution - The machine will obtain a dynamic IP Address ... the printer with a unique IP Address. 2. Ensure that it will use AutoIP. 1. When the machine connects to bypass the proxy server for local addresses. 184 Xerox WorkCentre 4250/4260 Series System Administration Guide Configure the printer with an IP Address, the machine will not use AutoIP to the DHCP or BootP server. The...
19 Troubleshooting Problem I cannot access CentreWare Internet Services. Configure the machine with a static IP Address. Ensure HTTP is automatically enabled. Solution - The machine will obtain a dynamic IP Address ... the printer with a unique IP Address. 2. Ensure that it will use AutoIP. 1. When the machine connects to bypass the proxy server for local addresses. 184 Xerox WorkCentre 4250/4260 Series System Administration Guide Configure the printer with an IP Address, the machine will not use AutoIP to the DHCP or BootP server. The...
User Guide
Page 18
...outlet, contact a licensed electrician to the back of used batteries according to correct the problem: The equipment emits unusual odours or makes unusual noises. Agency: UNDERWRITERS LABORATORIES Xerox WorkCentre 4250/4260 User Guide Disconnect Device The power cable is certified by an incorrect type. ... is replaced by the following number: EUROPE: +44 (0) 1707 353434 USA/CANADA: 1 800 928 6571 Safety Standards EUROPE: This XEROX product is a safety feature. To remove all electrical power from the equipment, disconnect the power cable from the electrical outlet(s). If ...
...outlet, contact a licensed electrician to the back of used batteries according to correct the problem: The equipment emits unusual odours or makes unusual noises. Agency: UNDERWRITERS LABORATORIES Xerox WorkCentre 4250/4260 User Guide Disconnect Device The power cable is certified by an incorrect type. ... is replaced by the following number: EUROPE: +44 (0) 1707 353434 USA/CANADA: 1 800 928 6571 Safety Standards EUROPE: This XEROX product is a safety feature. To remove all electrical power from the equipment, disconnect the power cable from the electrical outlet(s). If ...
User Guide
Page 22
...Telephone Company will provide advance notice in order for you will notify you disconnect the equipment until the problem is subject to file a complaint with this Xerox equipment does not disable your right to state tariffs. Also, you to make changes in advance that...causing harm to the machine should be advised of the equipment. details of devices subject only to disconnect the equipment. 14 Xerox WorkCentre 4250/4260 User Guide Contact the state public utility commission, public service commission or corporation commission for repair or warranty information, ...
...Telephone Company will provide advance notice in order for you will notify you disconnect the equipment until the problem is subject to file a complaint with this Xerox equipment does not disable your right to state tariffs. Also, you to make changes in advance that...causing harm to the machine should be advised of the equipment. details of devices subject only to disconnect the equipment. 14 Xerox WorkCentre 4250/4260 User Guide Contact the state public utility commission, public service commission or corporation commission for repair or warranty information, ...