Troubleshooting Guide
Page 3
Contents Resources ...1 Calibration ...2 Diagnosing Print Quality ...3 Paper Jams ...4 Preventing jams ...4 What causes a paper jam? ...5 Jam at Door A...5 Jam at the duplex unit ...6 Jam at the Multi-Purpose Tray ...7 Jam at the top cover ...8 Jam at the tray ...11 Regular Printer Maintenance ...13 Cleaning the printer ...13 Cleaning Kit ...14 Replacing the Fuser ...15 Replacing an Imaging Unit ...17 Replacing a Toner Cartridge ...20 Replacing the Transfer Unit ...22 Repacking Instructions ...24 Index...26 Copyright © 2002 Xerox Corporation. All Rights Reserved. i
Contents Resources ...1 Calibration ...2 Diagnosing Print Quality ...3 Paper Jams ...4 Preventing jams ...4 What causes a paper jam? ...5 Jam at Door A...5 Jam at the duplex unit ...6 Jam at the Multi-Purpose Tray ...7 Jam at the top cover ...8 Jam at the tray ...11 Regular Printer Maintenance ...13 Cleaning the printer ...13 Cleaning Kit ...14 Replacing the Fuser ...15 Replacing an Imaging Unit ...17 Replacing a Toner Cartridge ...20 Replacing the Transfer Unit ...22 Repacking Instructions ...24 Index...26 Copyright © 2002 Xerox Corporation. All Rights Reserved. i
Troubleshooting Guide
Page 16
...position. 5. c. Ensure the paper loaded in the tray matches the paper type selected on the page in all colors and/or in tray. 3. From the printer's front panel Support Menu select Improve Print Quality?, then select Remove Print Smears and press OK. Five cleaning pages... 2 of the fuser is properly loaded. 3. Problem Solution 1. If the problem continues, replace the Imaging Unit in the color of any color or voids recur uniformly in all colors and/or in only one color. 1. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the printer's front panel and...
...position. 5. c. Ensure the paper loaded in the tray matches the paper type selected on the page in all colors and/or in tray. 3. From the printer's front panel Support Menu select Improve Print Quality?, then select Remove Print Smears and press OK. Five cleaning pages... 2 of the fuser is properly loaded. 3. Problem Solution 1. If the problem continues, replace the Imaging Unit in the color of any color or voids recur uniformly in all colors and/or in only one color. 1. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the printer's front panel and...
Troubleshooting Guide
Page 17
... 3 of the designated area or has been superimposed over another color area. 1. Ensure the paper loaded in the locked positon. 2. From the printer's front panel Printer Setup Menu select Tray Setup Menu and press OK. a b. Turn the printer on -line support information. Select the tray you are printing ....xerox.com/officeprinting/infoSMART on the world wide web for any foreign material if found. 2. Use the Back button to return to the Tray Setup Menu and select Special Paper Setup Menu. Problem Solution 1. d. Open the top cover and make sure the orange fuser ...
... 3 of the designated area or has been superimposed over another color area. 1. Ensure the paper loaded in the locked positon. 2. From the printer's front panel Printer Setup Menu select Tray Setup Menu and press OK. a b. Turn the printer on -line support information. Select the tray you are printing ....xerox.com/officeprinting/infoSMART on the world wide web for any foreign material if found. 2. Use the Back button to return to the Tray Setup Menu and select Special Paper Setup Menu. Problem Solution 1. d. Open the top cover and make sure the orange fuser ...
Troubleshooting Guide
Page 24
Rotate the release levers on the fuser and pull out the paper. 7300-91 6. Replace each toner cartridge/imaging unit assembly in the fuser area, remove the fuser for its color. 7300-10 Phaser® 7300 Color Printer 10 If there is paper jammed in the correct location for better access to the jammed paper. Reseat the fuser. 7300-92 Warning To avoid possible injury, do not touch the printer's fuser rollers; they may be hot. 7. Paper Jams 5.
Rotate the release levers on the fuser and pull out the paper. 7300-91 6. Replace each toner cartridge/imaging unit assembly in the fuser area, remove the fuser for its color. 7300-10 Phaser® 7300 Color Printer 10 If there is paper jammed in the correct location for better access to the jammed paper. Reseat the fuser. 7300-92 Warning To avoid possible injury, do not touch the printer's fuser rollers; they may be hot. 7. Paper Jams 5.
Troubleshooting Guide
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... Fuser Clean the LED bars every time you replace a toner cartridge. Caution Do not use detergents or solvents when cleaning the printer. Copyright © 2002 Xerox Corporation. Do not place the printer near end of life or replace error message displays. Otherwise, faded images, light areas or dark bands may result. Phaser® 7300 Color Printer Regular Printer...
... Fuser Clean the LED bars every time you replace a toner cartridge. Caution Do not use detergents or solvents when cleaning the printer. Copyright © 2002 Xerox Corporation. Do not place the printer near end of life or replace error message displays. Otherwise, faded images, light areas or dark bands may result. Phaser® 7300 Color Printer Regular Printer...
Troubleshooting Guide
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Replacing the Fuser Replacing the Fuser 00:10 Phaser® 7300 Color Printer 15
Replacing the Fuser Replacing the Fuser 00:10 Phaser® 7300 Color Printer 15
Troubleshooting Guide
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... Consumables (CRCs) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 instruction sheets Cleaning Kit 14...jam at the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation.
... Consumables (CRCs) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 instruction sheets Cleaning Kit 14...jam at the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation.
Trays and Paper Guide
Page 5
...Special Only one special setting at a time may damage the printer's fuser. the Phaser® 7300 and Phaser® media are Made for Each Other.® Caution: Damage caused by...ensure the best print quality and to avoid paper jams. For best results, use only Xerox Phaser® branded media as they may cause damage to produce excellent results on label stock ...or transparencies. PHASER® 7300 COLOR PRINTER Paper Tips The Multi-Purpose Tray (MPT) and other trays use glossy ink-jet paper or non-laser glossy paper as it is not covered by your Phaser® 7300 Printer - Labels...
...Special Only one special setting at a time may damage the printer's fuser. the Phaser® 7300 and Phaser® media are Made for Each Other.® Caution: Damage caused by...ensure the best print quality and to avoid paper jams. For best results, use only Xerox Phaser® branded media as they may cause damage to produce excellent results on label stock ...or transparencies. PHASER® 7300 COLOR PRINTER Paper Tips The Multi-Purpose Tray (MPT) and other trays use glossy ink-jet paper or non-laser glossy paper as it is not covered by your Phaser® 7300 Printer - Labels...
Trays and Paper Guide
Page 7
...see page 8. If you fail to do this, you change paper sizes or types, take moment to the printer. All Rights Reserved. 2 OK 6200-46 Copyright © 2002 Xerox Corporation. see page 3. For a list of the Trays and Paper Guide on the Interactive Documentation CD-ROM or... the Xerox web site at: www.xerox.com/officeprinting/7300support You can damage the printer's fuser. Note Do not load a tray that can be used for paper loading instructions. I Using custom size paper - Phaser® 7300 Color Printer Trays This section covers: I Loading paper...
...see page 8. If you fail to do this, you change paper sizes or types, take moment to the printer. All Rights Reserved. 2 OK 6200-46 Copyright © 2002 Xerox Corporation. see page 3. For a list of the Trays and Paper Guide on the Interactive Documentation CD-ROM or... the Xerox web site at: www.xerox.com/officeprinting/7300support You can damage the printer's fuser. Note Do not load a tray that can be used for paper loading instructions. I Using custom size paper - Phaser® 7300 Color Printer Trays This section covers: I Loading paper...
Trays and Paper Guide
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...x 8.27 in the Multi-Purpose Tray. Any damage caused by duplexing specialty media may not be loaded in the printer drivers for binding preference. Phaser® 7300 Color Printer Specialty Printing This section covers: I Transparencies - I Automatic 2-sided printing - see page 24. Caution You MUST...paper type must have the printer do not use the printer driver to ensure that can damage the printer's fuser. I The paper size must be covered under your printer warranty. For best results with your print job. Copyright © 2002 Xerox Corporation. Caution DO NOT use...
...x 8.27 in the Multi-Purpose Tray. Any damage caused by duplexing specialty media may not be loaded in the printer drivers for binding preference. Phaser® 7300 Color Printer Specialty Printing This section covers: I Transparencies - I Automatic 2-sided printing - see page 24. Caution You MUST...paper type must have the printer do not use the printer driver to ensure that can damage the printer's fuser. I The paper size must be covered under your printer warranty. For best results with your print job. Copyright © 2002 Xerox Corporation. Caution DO NOT use...
Trays and Paper Guide
Page 24
... not be used with the printer's fuser. Note Xerox and Xerox Phaser transparency films developed for loading transparencies. Handle transparencies by using non-Phaser 35-Series transparencies might not be printed from Tray 1 or the Multi-Purpose Tray. Xerox Phaser 35-Series Transparency Film Item Premium Premium Standard Standard Size A/Letter (U. Phaser® 7300 Color Printer 19 Specialty Printing Transparencies Transparencies...
... not be used with the printer's fuser. Note Xerox and Xerox Phaser transparency films developed for loading transparencies. Handle transparencies by using non-Phaser 35-Series transparencies might not be printed from Tray 1 or the Multi-Purpose Tray. Xerox Phaser 35-Series Transparency Film Item Premium Premium Standard Standard Size A/Letter (U. Phaser® 7300 Color Printer 19 Specialty Printing Transparencies Transparencies...
Service Manual
Page 9
... component unless you must also disconnect the printer power cord from the wall outlet. The Fuser Assembly is easily accessible during servicing so that it is very hot. Servicing Electrical Components Before starting any service procedure, switch off printer power and wait at least 30 minutes... stop the drive assemblies while any printer motor is running S7300-03 Servicing Fuser Components Warning: This printer uses heat to fuse the toner image to a sheet of the potential for the Fuser to cool before you attempt to service the Fuser Assembly or adjacent components. If you...
... component unless you must also disconnect the printer power cord from the wall outlet. The Fuser Assembly is easily accessible during servicing so that it is very hot. Servicing Electrical Components Before starting any service procedure, switch off printer power and wait at least 30 minutes... stop the drive assemblies while any printer motor is running S7300-03 Servicing Fuser Components Warning: This printer uses heat to fuse the toner image to a sheet of the potential for the Fuser to cool before you attempt to service the Fuser Assembly or adjacent components. If you...
Service Manual
Page 14
... 68 Printer Malefactions or Inoperable Printer Problems 3 - 71 Verifying Power Supply Operation 3 - 72 Measuring Power Supply Voltages 3 - 72 POWER Connector Pinout 3 - 72 Safety interlocks 3 - 73 The +5 VDC Loop 3 - 74 To verify the +5 volt loop is complete 3 - 74 Fuser Roller ...Contacts 5 - 127 FRU Disassembly 6 - 129 Orientation of the Printer 6 - 131 General Notes on Disassembly 6 - 131 Preparation 6 - 131 Work Notes 6 - 132 Notations in the Disassembly Text 6 - 132 About Screw Colors 6 - 132 Disassembly Procedures 6 - 133 xii Phaser 7300 Color Printer Service Manual
... 68 Printer Malefactions or Inoperable Printer Problems 3 - 71 Verifying Power Supply Operation 3 - 72 Measuring Power Supply Voltages 3 - 72 POWER Connector Pinout 3 - 72 Safety interlocks 3 - 73 The +5 VDC Loop 3 - 74 To verify the +5 volt loop is complete 3 - 74 Fuser Roller ...Contacts 5 - 127 FRU Disassembly 6 - 129 Orientation of the Printer 6 - 131 General Notes on Disassembly 6 - 131 Preparation 6 - 131 Work Notes 6 - 132 Notations in the Disassembly Text 6 - 132 About Screw Colors 6 - 132 Disassembly Procedures 6 - 133 xii Phaser 7300 Color Printer Service Manual
Service Manual
Page 15
...7 - 213 Customer Replaceable Consumables 7 - 214 Paper and Media 7 - 215 Theory of Operation 8 - 219 Mechanical Process of the Printer 8 - 220 Summary of the Printing Process 8 - 221 Summary of the Paper Path 8 - 226 Paper Fed from Tray 1 8... 235 Paper Size Sensing 8 - 236 Fuser Temperature Settings 8 - 237 Cover Open Detection 8 - 238 Toner Detection 8 - 239 Color Registration Detection 8 - 241 Customer Replaceable Consumable Detection 8 - 242 Customer Replaceable Consumable (CRC) Life Counter Behavior ..........8 - 242 Printer Components 8 - 244 Engine Controller Board ...
...7 - 213 Customer Replaceable Consumables 7 - 214 Paper and Media 7 - 215 Theory of Operation 8 - 219 Mechanical Process of the Printer 8 - 220 Summary of the Printing Process 8 - 221 Summary of the Paper Path 8 - 226 Paper Fed from Tray 1 8... 235 Paper Size Sensing 8 - 236 Fuser Temperature Settings 8 - 237 Cover Open Detection 8 - 238 Toner Detection 8 - 239 Color Registration Detection 8 - 241 Customer Replaceable Consumable Detection 8 - 242 Customer Replaceable Consumable (CRC) Life Counter Behavior ..........8 - 242 Printer Components 8 - 244 Engine Controller Board ...
Service Manual
Page 36
... at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is Full, Unload Paper T1 Fuser Upper Failure T2 Fuser Lower Failure T29 Temp Sensor Failure T30 RH Sensor Failure T32 LED Over Temperature Failure T34 IU Motor Overheating Failure U0 Engine ROM Failure... 2 - 41 2 - 39 2 - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
... at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is Full, Unload Paper T1 Fuser Upper Failure T2 Fuser Lower Failure T29 Temp Sensor Failure T30 RH Sensor Failure T32 LED Over Temperature Failure T34 IU Motor Overheating Failure U0 Engine ROM Failure... 2 - 41 2 - 39 2 - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
Service Manual
Page 37
...LED Failure Yellow Imaging Unit Failure Magenta Imaging Unit Failure Cyan Imaging Unit Failure Black Imaging Unit Failure Flash Hardware Failure Flash Software Failure Fuser Fan Failure Fuser 110v/220v Mismatch Failure Unsupported Duplex Unit ROM Unsupported Tray 2 ROM Unsupported Tray 3 ROM Unsupported Tray 4 ROM Unsupported Tray 5 ...ROM Fuse Cut Error in Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes...
...LED Failure Yellow Imaging Unit Failure Magenta Imaging Unit Failure Cyan Imaging Unit Failure Black Imaging Unit Failure Flash Hardware Failure Flash Software Failure Fuser Fan Failure Fuser 110v/220v Mismatch Failure Unsupported Duplex Unit ROM Unsupported Tray 2 ROM Unsupported Tray 3 ROM Unsupported Tray 4 ROM Unsupported Tray 5 ...ROM Fuse Cut Error in Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes...
Service Manual
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... Reseat Cyan Imaging Unit Install or Reseat Magenta Imaging Unit Install or Reseat Yellow Imaging Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117...
... Reseat Cyan Imaging Unit Install or Reseat Magenta Imaging Unit Install or Reseat Yellow Imaging Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117...
Service Manual
Page 43
...@ Engineering use only. Detects presence of Hard Drive option. Hum. Ambient Temperature/ Humidity Amb. Fuser Temperature Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser (UpperSide) is 0 - 10 Error Messages and Codes 2-27 Detects presence of Duplex option. ...Detects presence of Tray 1,2,3,4,5. is online and ready to print. Displays user-selected engine information. Engine Status No Status to Ready. Printer...
...@ Engineering use only. Detects presence of Hard Drive option. Hum. Ambient Temperature/ Humidity Amb. Fuser Temperature Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser (UpperSide) is 0 - 10 Error Messages and Codes 2-27 Detects presence of Duplex option. ...Detects presence of Tray 1,2,3,4,5. is online and ready to print. Displays user-selected engine information. Engine Status No Status to Ready. Printer...
Service Manual
Page 44
Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV Prints test prints stored on the Engine Controller Board. The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints -
Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV Prints test prints stored on the Engine Controller Board. The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints -