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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
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... have made an excellent decision choosing eMachines. Thanks again, from your new eMachines computer for purchasing our computer! eMachines stands behind our value proposition to familiarize yourself with our range of services and support. Each and every eMachines computer uses the latest technology and ...passes through the most stringent quality control tests to provide best-of-class service and support in good operating condition. Chapter 1: Getting Help...
... have made an excellent decision choosing eMachines. Thanks again, from your new eMachines computer for purchasing our computer! eMachines stands behind our value proposition to familiarize yourself with our range of services and support. Each and every eMachines computer uses the latest technology and ...passes through the most stringent quality control tests to provide best-of-class service and support in good operating condition. Chapter 1: Getting Help...
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... features of help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about Windows and to answer questions about your eMachines computer. Use Help and Support to help information by clicking a link, performing...
... features of help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about Windows and to answer questions about your eMachines computer. Use Help and Support to help information by clicking a link, performing...
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... are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box. ■ Microsoft Knowledge Base - For each search, you by flashing the blue taskbar icon. These topics ... about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a list of any Help and Support screen, then click the arrow button. These topics are located in Help and Support and contain the words you entered in the Search box located at the top of...
... are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box. ■ Microsoft Knowledge Base - For each search, you by flashing the blue taskbar icon. These topics ... about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a list of any Help and Support screen, then click the arrow button. These topics are located in Help and Support and contain the words you entered in the Search box located at the top of...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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... than eye level, the monitor controls are positioned parallel to the floor when you type. ■ Do not slouch forward or lean far back. www.eMachines.com 17 Working safely ■ Adjust the height of the computer desk so your hands and arms are within reach, and the screen is tilted... distribute your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of tasks. If the desk is not adjustable or is at your computer ■ Avoid bending, arching, or angling your computer and...
... than eye level, the monitor controls are positioned parallel to the floor when you type. ■ Do not slouch forward or lean far back. www.eMachines.com 17 Working safely ■ Adjust the height of the computer desk so your hands and arms are within reach, and the screen is tilted... distribute your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of tasks. If the desk is not adjustable or is at your computer ■ Avoid bending, arching, or angling your computer and...
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www.eMachines.com 21 If closing unresponsive programs does not restore your computer to...not turn the knob on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. To close programs that is not responding. 3 Click End Task. 4 Click X in the top-right corner of ...are not responding. When the checks are using hardware controls: ■ If you are finished, Windows starts. Help and Support For more information see "Enhanced keyboard" on the keyboard. As a part of the Windows Task Manager dialog box. 5...
www.eMachines.com 21 If closing unresponsive programs does not restore your computer to...not turn the knob on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. To close programs that is not responding. 3 Click End Task. 4 Click X in the top-right corner of ...are not responding. When the checks are using hardware controls: ■ If you are finished, Windows starts. Help and Support For more information see "Enhanced keyboard" on the keyboard. As a part of the Windows Task Manager dialog box. 5...
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... Serial Bus (USB), serial, and parallel. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com You use an IEEE 1394 or USB device for detailed information and installation instructions. When you can disconnect and reconnect the device at ...any software the device needs. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . Parallel and serial port devices are not plug-and-play...
... Serial Bus (USB), serial, and parallel. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com You use an IEEE 1394 or USB device for detailed information and installation instructions. When you can disconnect and reconnect the device at ...any software the device needs. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . Parallel and serial port devices are not plug-and-play...
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www.eMachines.com 31 Using the memory card reader Using the memory card reader You can also use the optional memory card reader to transfer pictures from .... You can use the memory card reader to transfer data between your computer. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
www.eMachines.com 31 Using the memory card reader Using the memory card reader You can also use the optional memory card reader to transfer pictures from .... You can use the memory card reader to transfer data between your computer. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
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...to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Dust and dirt can erase data on your computer. www.eMachines.com Magnetic fields can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your computer for ...original packaging materials. ■ Keep diskettes and your computer away from your computer. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply...
...to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Dust and dirt can erase data on your computer. www.eMachines.com Magnetic fields can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your computer for ...original packaging materials. ■ Keep diskettes and your computer away from your computer. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply...
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... and programs that are opening contains a macro that attaches itself to a file on a certain date. To scan for viruses www.eMachines.com 39 Type the keyword viruses in the Search box , then click the arrow. Protecting your computer from viruses Protecting your computer from...program that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Viruses can damage data or cause your computer against the latest viruses. Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then...
... and programs that are opening contains a macro that attaches itself to a file on a certain date. To scan for viruses www.eMachines.com 39 Type the keyword viruses in the Search box , then click the arrow. Protecting your computer from viruses Protecting your computer from...program that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Viruses can damage data or cause your computer against the latest viruses. Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... things first: ■ Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you have problems with your computer and contact a qualified computer technician. The message may help . Help and...
... things first: ■ Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you have problems with your computer and contact a qualified computer technician. The message may help . Help and...
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... or DVD drives" on , try to restore, then click Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to... sure that the diskette you try restarting your computer. File management A file was accidentally deleted If a file was originally deleted from the drive. Help and Support For more information about restoring deleted files, click Start, then click Help and...
... or DVD drives" on , try to restore, then click Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to... sure that the diskette you try restarting your computer. File management A file was accidentally deleted If a file was originally deleted from the drive. Help and Support For more information about restoring deleted files, click Start, then click Help and...
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... more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard ... accessed, or you see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to another drive. www.eMachines.com 61
... more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard ... accessed, or you see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to another drive. www.eMachines.com 61
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...Web browsers open, performing multiple downloads, and having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or DSL modem, make sure that you do not have ...; The complexity of graphics and multimedia on page 10 to the Internet ■ If you still get the error, your computer 62 www.eMachines.com Double-check the URL or try a different URL. If you are unable to browse the Internet This problem can affect Internet performance: ...
...Web browsers open, performing multiple downloads, and having technical difficulties. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or DSL modem, make sure that you do not have ...; The complexity of graphics and multimedia on page 10 to the Internet ■ If you still get the error, your computer 62 www.eMachines.com Double-check the URL or try a different URL. If you are unable to browse the Internet This problem can affect Internet performance: ...
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... with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to replace it . www.eMachines.com 63 Clean the keyboard and turn off your computer. Contact your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard... you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that came with your ISP for technical support.
... with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to replace it . www.eMachines.com 63 Clean the keyboard and turn off your computer. Contact your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard... you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that came with your ISP for technical support.
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...memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. See "Desktop PC Back" on page 62. Type the keyword memory error in the My ...Computer window ■ Reboot your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com
...memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. See "Desktop PC Back" on page 62. Type the keyword memory error in the My ...Computer window ■ Reboot your computer. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com