Question posted by myersfamily2004 on March 17th, 2012
Sound Distorted
Sound distorted when I change channels a couple of times, I must unplug hdmi cable and reconnect sound is ok. I unplugged all other equipment for uverse box. This only happens on main TV other 2 TV's have no problem could the internet modem be the cause? Modem is near TV. Tech who installed never seen problem before.
Current Answers
Answer #1: Posted by 1stLadyDawn on March 17th, 2012 12:36 PM
1stLadyDawn
Member since:
January 25th, 2012 Points: 821,520
Member since:
January 25th, 2012 Points: 821,520
It sounds as if you've had this distorted sound problem since the installation. That is not acceptable.
Yes, the proximity of the modem to the TV could present an interference problem.
What else is plugged into that line (circuit)?
Have you tried replacing the HDMI cable with one of "better quality"?
It could also be the sound board on the TV.
You can also call AT&T U-verse for Technical Support. 1-800-288-2020. You need to speak to a person. You will first be connected to a tier 1 tech support person. If there is no satisfactory solution, as to speak to a Tier 2.
And if there is no solution, contact the TV manufacturer's Tech Support and also the HDMI cable manufacturer.
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