Star 98 Does Not Work How To Check Messages On Phone

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Answer #1: Posted by 1stLadyDawn on January 27th, 2012 12:10 AM

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1stLadyDawn

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Although *98 should work first to set up your U-verse voicemail and next to retrieve messages, it is possible that it hasn't been activated. So if *98 doesn't get you to the activation menu, you will need to contact AT&T at 800-288-2020 for U-verse Technical Support. You know that number because it is irritatingly automated until you finally are connected to Tech Support.

There are 3 ways to access your voicemail.

1. Landline - Is your service fully set up?

2. Wireless - by calling this way you might incur charges. U-verse Messaging combines AT&T wireless and U-verse voice so that you should be able to access message by any of the 3 options.

3. Online by going to http://www.helpowl.com/popups/%20https:/www.att.com/olam/loginAction.olamexecute?customerType=U or http://att.com/uversecentral and logging on. From there you will select your Account Overview page. From that page select AT&T U-verse Voice and click on Check Voicemail. Make sure your speakers are on so that you can view and play your vmail messages by clicking on the speaker icon next to the message. (right-click to save and delete for those you don't need any longer)

I remember having a similar problem and a few years ago and found that the easiest way to solve the problem was through Tech Support. If the first call doesn't resolve the problem as it should, make sure to ask for a Tier 2 support next time.