Is There A Penalty For Canceling Flight Lax - Dub Due To Needed Surgery?

I was just informed that I will need surgery and will not be able to fly from LAX to DUB on March 26, 2012. My return flight is April 10, 2012. Do I lose the $908.93 that was charged to American Express or is there a partial refund or can I take the trip later without penalty? Thank you, Margaret Flynn --- 24WY7B

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Answer #1: Posted by 1stLadyDawn on March 18th, 2012 6:15 PM

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Not knowing how you booked your Aer Lingus flight, it is difficult to provide a complete answer. If you booked online with Aer Lingus, it might be possible to obtain at least a partial refund:

Cancellation policy is specific to the fare type booked.

Low fare / Plus fare

No refund or credit for future travel, at any time. Date/itinerary/routing changes must be made at least 2 hours prior to flight scheduled departure time.
Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation. A Refund Administration Fee of €20 per person, per one-way flight will apply. Refund Administration Fee does not apply to flights originating in the USA/Canada.
Handling Fees (Booking and Credit/Debit Card)/Seat Fees/Baggage Fees are not refundable.

Flex fare

Full refund less 15% of flight fare and administration fee (applicable per person, per one-way flight) when cancelled prior to the flight scheduled departure time.
Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation. A Refund Administration Fee of €20 per person, per one-way flight will apply. Refund Administration Fee does not apply to flights originating in the USA/Canada.
Handling Fees (Booking and Credit/Debit Card)/ Baggage Fees are not refundable.

Business

Business class reservations with a fare basis code beginning with J will receive a full refund. Business class reservations with a fare basis code beginning with C/D will receive a full refund less 15% of flight fare and administration fee (applicable per person, per one-way flight).
Government tax refund requests must be made by contacting Aer Lingus within one month of the booked travel date or requesting at the time of cancellation.
Handling Fees (Booking and Credit/Debit Card)/Seat Fees/Baggage Fees are not refundable.

Please contact the Aer Lingus Helpdesk to cancel a booking and claim for a refund. For contact details click here: Helpdesk Department.

If you are going to change your flight until after your successful surgery and recovery,

Only bookings made through the Aer Lingus website can be changed online.
Changes are allowed on aer lingus.com for €40/£35/$60 per person per sector, plus any difference in cost between the original price paid and the price available at the time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare.
Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time.
Changes permitted from same country of origin only.

You can also call Aer Lingus 1-516-622-4226 from 8:00am - 8:45 pm EST Mon-Fri / 9:00am - 6:15pm EST weekends