Question posted by BetsyMartyniuk on December 30th, 2014
When Aetna Recoups A Payment From A Provider, What Information Is Given.
When Aetna pays a provider for member A, but also recoups from Member B, what information is given to the provider. The EOB for member A indicates the reduced check amount but does not indicated which member/claim is being recouped. We can not find anything on Navinet, and calling customer service is unsuccessful.
Current Answers
Answer #1: Posted by TommyKervz on January 24th, 2015 7:07 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,823
Member since:
January 10th, 2013 Points: 17,776,823
Contacting customer care seems to be the only option you have, however' you can still use the from below
https://www.lead411.com/company_AetnaInc_Bertolini_3114.html
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