Why Does It Take So Long To Talk To Customer Service?

I would like to get more information on my policy, but I do not have all day to hold the phone waiting on customer service.I would like to know why my claims do not show. I have already been to the doctor twice and had meds filled twice and it is not showing on my pageI would like to know if my deductible is going down.

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Answer #1: Posted by Odin on February 1st, 2016 11:51 AM

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Odin

Member since:
April 10th, 2010

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Sorry for your problems. The basic answer to your question is that it's a (misguided, in my opinion) attempt to increase revenue by decreasing costs. For an extended answer take a look at http://www.get2human.com/faq.htm (first paragraph).

Of course, the above doesn't help you will your current communication issue. My suggestion is that you get in touch with Aetna corporate:

Aetna, Inc.
151 Farmington Ave
Hartford, CT 06156
United States
Phone: 860-273-0123

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.