Handling Complains

To file a complaint online, go to the Air France website and click on the "Contact Us" link. Then, select "Complaints" and follow the instructions.

To file a complaint by phone, call Air France's customer service number and ask to speak to a representative.

To file a complaint in writing, send a letter to Air France's customer service address.

Your complaint should include the following information:

Your name, contact information, and flight information

A description of the incident

The date and time of the incident

Any witnesses to the incident

Any other relevant information

Air France will investigate your complaint and will contact you with the results.

Claims for lost luggage

If you lose your luggage on an Air France flight, you can file a claim for compensation.

To file a claim, you must do so within 21 days of the date of your flight. You can file a claim online, by phone, or in writing.

To file a claim online, go to the Air France website and click on the "Contact Us" link. Then, select "Lost Luggage" and follow the instructions.

To file a claim by phone, call Air France's customer service number and ask to speak to a representative.

To file a claim in writing, send a letter to Air France's customer service address.

Your claim should include the following information:

Your name, contact information, and flight information

A description of the contents of your luggage

The value of the contents of your luggage

Any receipts or other documentation to support your claim

Air France will investigate your claim and will contact you with the results.

Claims for lost money or kids

If you lose money or a child on an Air France flight, you should contact the airline immediately.

Air France will take steps to locate your money or child and will contact you with the results.

In the event of lost money, Air France is not responsible for reimbursing you for the full amount of your loss. However, the airline may be able to reimburse you for some of your loss, depending on the circumstances.

In the event of a lost child, Air France will take all necessary steps to reunite you with your child. The airline may also be able to provide you with financial assistance, depending on the circumstances.

Here are some additional tips for filing a complaint or claim with Air France:

Be as specific as possible when describing the incident.

Provide as much documentation as possible to support your claim.

Be patient and persistent. It may take some time for Air France to investigate your claim and to reach a resolution.

If you are not satisfied with Air France's response to your complaint or claim, you can contact the French Civil Aviation Authority (DGAC). The DGAC is responsible for regulating the airline industry in France.

You can contact the DGAC by phone or by mail. The phone number is +33 1 40 56 70 00. The mailing address is:

Direction Générale de l'Aviation Civile

1, rue de la Convention

75015 Paris

France

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You can file a complaint against your lost baggage online within 48 hours of the arrival of your flight, either through the site or the Air France app by filling out an Air France lost baggage claim form. You will be given a receipt to track the Air France baggage claim status.

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