Complain About My Recent Flight With Air-france

Can you give me the full address of Air-France' Customer Services in London?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by latempe28 on January 19th, 2013 4:07 PM

This answer was accepted by the poster of the original question.

latempe28

Member since:
June 28th, 2012

Points: 612,040

1,100
points

Here is information on Air France's website for the UK:

There is an online form for customer relations and a phone number if you're unable to contact themm online. The links and information below pertain to both baggage related issues and customer relations issues. Choose the 2nd online form if you're problem with Air France is not baggage related.

http://www.airfrance.co.uk/GB/en/local/avotreservice/relationclientele/clientele_reclamations.htm?menu=false&menu=false

Reporting missing baggage If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*

We will make every effort possible to resolve this issue as soon as possible.

Submit a claim online*

For more information, please see the "Baggage problems" section of our website.

To inform us of a baggage problem (missing items, damaged baggage) please use the form below.

Download the online baggage content form

* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.

Make a claim We are here to help you.
For a fast response, please contact us online by clicking on the below link and filling in the form:

Online Form

For a priority response please enter your Flying Blue number.

You can also contact us by phone:

By phone: 0871 66 33 777

(Opening hours: Monday to Friday ,from 8:00AM to 8:00PM and Saturday from 9:00am to 5:30pm)

Calls cost 10 pence per minute from a BT Landline. Calls from other networks and mobiles may cost more. This phone number cannot be reached outside the UK.

Should you not have a valid e-mail address you can also send a mail at the following address

Air France – Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
France For your information Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...