Missing Items From Luggage

What is the process to report missing items from luggage? Luggage was sent to wrong state when I finally received it the lock had been cut and things are missing and camera had been taken out of case and memory card is missing the corner of camera is broken. please inform me what steps to take I can't get a live person to talk to on the phone.

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Answer #1: Posted by latempe28 on April 18th, 2013 6:36 PM

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latempe28

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There are time limitations on reporting damaged luggage. You really need to report the problem as soon as you receive the luggage. Here is some information from American's website on delayed and/or damaged luggage.

American generally directs you to the airport in which you arrived to file a claim.

http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=baggageCustomerService.html

Their main reservatons number is 1-800-433-7300. The information below is specific towards baggage issues:

Delayed Baggage Phone:

Equipaje Demorado en Español

Baggage delayed less than 5 days

1-800-535-5225
24 hours
7 days a week

Baggage delayed longer than 5 days

See www.aa.com/bagstatus for further information.

Contact For:
• Delayed baggage

View baggage status now for the status of delayed/missing baggage.

See our Delayed Baggage page for an overview of the baggage recovery process.

If you have a problem or require additional assistance with damaged baggage, please contact our Airport personnel. See our airport information page for counter hours.

Refer to our Damaged Baggage FAQ for more details. View additional information in our General Baggage FAQs.

Each airport has its own method for processing lost and found requests. If you left an item at the airport or on your flight, please contact the Lost and Found office of the airport from or to which you were traveling. For your convenience, airport hours of operation are accessible from ourAirport Information and Ticket Counter Hourspage.

If you would like to share feedback on your experience with delayed baggage, please contact Customer Relations.

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