Avast Security

"Am I covered?" As an independent help site, we can't answer that question. However, it seems that you're being told that your issue is the result of your not using a firewall (or an adequate firewall), and it's true that you do need firewall protection in addition to antivirus protection. If you're not satisfied, you may want to escalate to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/avast/Corporate%20Office. PayPal's "Purchase Protection" is unfortunately not very good. View it at https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/CaseManagement/customerservice/EducationModuleIndex.

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