Attempting To Reach Vonage Customer But Getting Error I204 Message.

what causes this temporary inavailability issue

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Answer #1: Posted by SonuKumar on June 20th, 2023 9:22 PM

SonuKumar

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The I204 error message you are encountering while attempting to reach a Vonage customer through BasicTalk indicates that the call cannot be completed. This error is specific to the BasicTalk service and may have various causes. Here are a few steps you can take to troubleshoot the issue:

Check the phone number: Ensure that you have dialed the correct phone number for the Vonage customer you are trying to reach. Double-check the number to make sure there are no errors.
Verify your BasicTalk account: Make sure that your BasicTalk account is active and in good standing. Confirm that you have sufficient calling credit or an active subscription to make the call.
Check your internet connection: BasicTalk operates using an internet connection. Ensure that your internet connection is stable and functioning properly. If you are experiencing issues with your internet service, it may affect your ability to place calls.
Contact BasicTalk support: If the issue persists, it is recommended to reach out to BasicTalk customer support for assistance. They will be able to investigate the specific I204 error message and provide you with further guidance on how to resolve the issue.

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Regards,
Sonu
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