Canon imageCLASS D420 Support Question
Canon imageCLASS D420 Support Question
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Question posted by juanmangual on July 30th, 2013
Canon Image Class D420 With An Error That Read Paper Jam?
The printer do not let me print because I can't erase that error off the display data. Please if you have any answer or solution for this situation I'll be very grateful to received.
Current Answers
Answer #1: Posted by SoCalWoman on July 31st, 2013 12:13 AM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
One of the following steps may resolve a "Paper Jam" error.
There may be a small piece oF paper that may not be openly visible. Perform a search for this piece, which is usually found either in front, near the paper tray, or in the back, by opening the rear door. Be sure there is no paper or debris hidden anywhere. Open up the rear door and use a flashlight to explore the inside.
If you see any paper, have patience in trying to remove it by gently pulling ans using a side to side motion. OR, use compressed air in a can to remove the debris.
If no paper is found, there may be some paper dust on the sensor where the copier indicates the paper jam is. Again, try using the compressed air to dislodge whatever id causing the error.
Next, you can open the right door and see if any of the sensors are stuck... or out of place... if not then get a can of air and blow out the dust in each sensor.
You can also try a hard reset for your device by shutting the device down by unplugging and removing the printer cable from the device for approximately one minute, then reconnect the cable and turn it on. This will clear any incorrect error messages.
Unfortunately, If nothing works you may have to consider having it serviced by a technician.
Hope this helps
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
Related Canon imageCLASS D420 Manual Pages
imageCLASS D460/D440/D420 Basic Operation Guide - Page 6
Programme au Canada 8-21
Transporting the Machine 8-23 D460 8-23 For D440/D420 8-26
9 Troubleshooting 9-1
Clearing Jams 9-2 Document Jams 9-2 Paper Jams 9-5
Contents PROGRAM 8-18 Canadian Program - Enlarge/Reduce Images 3-10 Preset Zoom 3-10 Custom Copy Ratio 3-11
Collating Copies 3-13 Multiple Documents onto One Sheet (2 on 1 3-15
2 on 1 Combination 3-15 Copying ID Card 3-16 ...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 11
...sure to remove the toner cartridge from the wall outlet and contact your local authorized Canon dealer. Place the toner cartridge in its original protective bag or wrap it . ...Handling and Maintenance
Be careful when removing printed paper from operating properly. - To avoid paper jams, never unplug the power cord, open the left cover or add or remove paper in burn injury.
- Do not ...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 24
... the width of the document.
③Document feeder tray Holds documents.
④Document delivery tray Receives documents.
⑤Operation panel Controls the machine.
⑥Output tray Receives copies and prints.
⑦Paper cassette (For D460)/Paper feeding tray (D440/D420) Loads the paper supply.
⑧Scanning area Scans documents from the ADF.
⑨Platen glass Place documents...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 28
● D420
Machine Components
Before Using the Machine
①Ethernet port (D460 Only) Connect the network cable.
②USB port Connect the USB (Universal Serial Bus) cable.
③Rear cover Open this cover when clearing paper jams.
④Power socket Connect the power cord.
1-7
imageCLASS D460/D440/D420 Basic Operation Guide - Page 37
...
The timer settings enables you to set the interval from a computer, and the print is started
1-16 MENU 8 TIMER SETTINGS
3 Press [ ] or [ ] ...Data indicator lights or blinks • a message appears on the operation panel.
- To enter the Sleep mode manually, press [Energy Saver] on the display and the Error indicator blinks • paper is loaded in the multi-purpose tray • a paper jam...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 43
Canon recommends you need to change the paper size settings. (See "Setting Paper Size and Type," on p. 2-14.)
˔ To prevent paper jams, do not print well: • Highly textured paper • Very smooth paper • Shiny paper
˔ Make sure the paper is LTR. If you use a different paper size, you to test paper before purchasing large quantities. ˔ Store all paper wrapped...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 138
Clearing Jams 9-2 Document Jams 9-2 Paper Jams 9-5
Error Messages 9-16 If is displayed 9-18
Reloading the Paper 9-18 Changing the Paper Size Setting 9-18 If a Power Failure Occurs 9-19 If You Cannot Solve a Problem 9-20 Customer Support (U.S.A 9-20 Customer Support (Canada 9-20
Troubleshooting
Troubleshooting
9
This chapter describes how to respond to paper and document jams, as ...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 139
... it in burns or electrical shock. - Fan and tap the paper stack on the display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary.
Contact Canon Customer Care Center if needed. Document Jams
When appears on the display, remove a jammed document from the inside of the machine. Check the following...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 148
Troubleshooting
3 Open the rear cover. Clearing Jams
4 Lift the scanning platform until it is required only when appears on the display.
9-11 This operation is locked (A), and open the printer cover (B).
2 Remove the paper in the paper feeding tray. ● For D440/D420
1 Remove the dust cover from the paper feeding tray.
imageCLASS D460/D440/D420 Basic Operation Guide - Page 153
... ready for 2-sided copying.
Load paper correctly. Paper jams have occurred in the paper cassette or multi-purpose tray. appears alternately. Paper is loaded in the machine.
Clear the paper jam (See "Clearing Jams," on p. 9-2) and reload paper in the multi-purpose tray. It will not print the USER DATA LIST when paper is loaded in the paper cassette or multi-purpose tray...
imageCLASS D460/D440/D420 Basic Operation Guide - Page 174
... 4-11 Scan job 5-5
Checking Print job 4-11
Cleaning ADF 8-7 Exterior 8-2 Fuser Roller 8-5 Interior 8-2 Platen Glass 8-6 Scanning Area 8-6
Clearing jams 9-2 Document jams 9-2 Paper jams 9-5
Clear key 1-9 Collate/2 on 1 key 1-9 Collating Copies 3-13 Copying 3-1 COPY key 1-9 Customer support
Canada xiii, 9-20 U.S.A. xiii, 9-20
D
Density Copying 3-8
Density key 1-9 Display 1-9
Messages 9-16 Standby...
imageCLASS D480 Basic Operation Guide - Page 8
... The Clean Earth Campaign - The Canon Cartridge Return Program.......... 10-15 U.S.A. Programme au Canada 10-19 Transporting the Machine 10-21
11 Troubleshooting 11-1
Clearing Jams 11-2 Document Jams 11-2 Paper Jams 11-4
Error Messages 11-10 Error Codes 11-13 If is displayed 11-14
Reloading the Paper 11-14 Changing the Paper Size Setting 11-14 If a Power...
imageCLASS D480 Basic Operation Guide - Page 11
.... - This could result in the
machine while printing. - To avoid paper jams, never unplug the power cord, open the left cover or add or remove paper in fire or electric shock. - To avoid...Improper adjustment of other risks. Follow all service, contact your local authorized Canon dealer in any such longer period as pins, paper clips, or staples) to rain or water. • If the...
imageCLASS D480 Basic Operation Guide - Page 33
... Blinks when an error has occurred.
⑮Processing/Data indicator Blinks while sending or receiving faxes. For details, see the previous item in the menu.
㉓Display Displays messages and prompts during operation. Also, press to return the machine to increase the value for various settings. Before Using the Machine
Operation Panel
①[Paper Settings] key...
imageCLASS D480 Basic Operation Guide - Page 41
...press [Energy Saver] on the display and the Error indicator blinks • paper is loaded in the multi-purpose tray • a paper jam occurs in operation • the Processing/Data indicator lights or blinks •... Saver] on the operation panel • a fax is received • the handset of the external telephone is off the hook • a print job is sent from 3 to 30 minutes (in one-...
imageCLASS D480 Basic Operation Guide - Page 205
... contact Canon Customer Care Center. Clear the paper jam (See "Clearing Jams," on p. 11-2) and reload paper in the paper cassette or multi-purpose tray.
This message appears when turning on how to resume the current job. Troubleshooting
11-12
Error Messages
Message PAPER JAM
PAPER JAM OPEN REAR COVER
PLEASE WAIT REMOVE MP PAPER
SET PAPER AGAIN SET TONER AGAIN
SYSTEM ERROR EXXX...
imageCLASS D480 Basic Operation Guide - Page 233
...Jams 11-2 Placing 2-4 Receiving 5-4 Requirements 2-2 Scanning area 2-3 Sending 5-13
Document delivery tray 1-3 Document feeder tray 1-3 Documents stored in memory
Checking 5-45, 5-46 Deleting 5-45, 5-46 DRPD 5-9 Dust cover 1-3
E
Energy Saver key 1-6 Enlarge/Reduce key 1-6 Error codes 11-13 Error... 11-16 Image quality
Copying 4-6 Faxes 5-24 Image Quality key 1-6
J
Jams Document 11-2 Paper 11-4
Job...
imageCLASS MF4380dn/MF4370dn/MF4350d Basic Operation Guide - Page 8
... Earth Campaign - The Canon Cartridge Return Program.......... 10-17 U.S.A. Programme au Canada 10-21 Transporting the Machine 10-23 For MF4380dn/MF4370dn 10-23 For MF4350d 10-26
11 Troubleshooting 11-1
Clearing Jams 11-2 Document Jams 11-2 Paper Jams 11-5
Error Messages 11-16 Error Codes 11-19 If is displayed 11-20
Reloading the Paper 11-20 Changing...
imageCLASS MF4380dn/MF4370dn/MF4350d Basic Operation Guide - Page 221
... it ON again. Turn OFF the main power switch, wait for printing. Troubleshooting
11-18 Remove the paper from the multi-purpose tray.
Error Messages
Message PAPER JAM
PAPER JAM OPEN REAR COVER
PLEASE WAIT REMOVE MP PAPER
SET PAPER AGAIN SET TONER AGAIN
SYSTEM ERROR EXXX
WRONG PASSWORD
Description Paper jams have occurred in the machine. appears alternately. This message appears...
imageCLASS MF4380dn/MF4370dn/MF4350d Basic Operation Guide - Page 249
...-19 Error indicator 1-8
F
FAX/TEL 5-6 FAX key 1-8
G
Group address Adding destination 3-10 Changing group name 3-11 Deleting destination 3-10 Deleting group 3-11 Registering 3-9 Using 5-20
H
Handling xi Hook key 1-9
13-6
I
If a power failure occurs 11-21 If you cannot solve a problem 11-22 Image quality
Copying 4-6 Faxes 5-24 Image Quality key 1-8
J
Jams Document 11-2 Paper...
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