Canon imageCLASS D550 Support Question
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Question posted by cameomag on January 23rd, 2012
Error Message
I have an error and the manual says I can find the error code in this job history in the system status screen- but I can't find the system status screen or the job history.
I had a three page document to print and it only printed part of the second page. I think the document might be on a longer paper size than 8.5 x 11 but I am not sure.
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Related Canon imageCLASS D550 Manual Pages
imageCLASS D550 Starter Guide - Page 17
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-starter-guide-bec8529_17_e15b.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-starter-guide-bec8529_17_e15b.png)
...
MF Toolbox
How to display the Help screen
(1) Select [File] → [Print] from the menu bar in the application.
(2) Select the printer in [Select Printer] or [Name] in [Search programs and files] under the [Start] menu.
2. Click [View scanners and cameras].
Software Printer driver
Scanner driver
Location
Icon
Printer folder
Windows 2000 From the [Start...
imageCLASS D550 Basic Operation Guide - Page 5
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_5_39fb.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_5_39fb.png)
...
Entering the Menu Screen Scrolling Through Menu Items Selecting a Menu Item Specifying values using the Status Monitor/Cancel Key
Copy Settings Adjusting the Density Selecting Image Quality (Copy) 2-Sided Copying Enlarging/Reducing Copies Multiple Documents onto One Sheet (N on Envelopes
Setting a Paper Size and Type Setting a Custom Paper Size
Selecting Print Side When setting...
imageCLASS D550 Basic Operation Guide - Page 6
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_6_b772.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_6_b772.png)
...
Clearing Jams Document Jams in Sleep mode? Is the machine in the Feeder Paper Jams Inside the Machine
Display Message Error Codes If Appears ...Printer Specification
9-2
Scanner Specifications
9-3
For Macintosh Users
9-4
Displaying Driver Guides (PDF Files)
9-4
Displaying a Driver's Help System
9-4
Content of the e-Manual about Features that Are Unavailable on the display? Is the Error...
imageCLASS D550 Basic Operation Guide - Page 16
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_16_e004.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_16_e004.png)
... is required to comply with class B limits in Subpart B of Part 15 of these documents is set forth below. Disclaimers
The information in this document is subject to change without Permission of
Copyright Owner
FCC (Federal Communications Commission)
imageCLASS D550: F159400
This device complies with Part 15 of the FCC Rules. These limits are...
imageCLASS D550 Basic Operation Guide - Page 44
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_44_5964.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_44_5964.png)
Paper Settings MP Tray
1 Drawer 1
3 Press [ ] or [ ] to close
screen. Recycled Color
5 Press [
] (Paper Settings) to select a paper size, and then
press [OK]. OK
1 ...IMPORTANT If the setting is different from the size of the loaded paper
An error message appears, or printing is not performed correctly.
Document and Paper Handling
Setting a Paper Size and Type
Whenever you must specify ...
imageCLASS D550 Basic Operation Guide - Page 87
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_87_31de.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_87_31de.png)
... power switch been just turned ON? Does a message appear on or blinking?
Clearing Jams
7-2
Document Jams in Sleep mode? Is the machine in the Feeder
7-3
Paper Jams Inside the Machine
7-4
Display Message
7-7
Error Codes
7-7
If Appears
7-8
Troubleshooting
Check the Following First Is the power switched ON? Is the Error indicator on the display? Are the settings...
imageCLASS D550 Basic Operation Guide - Page 93
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_93_a7c1.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_93_a7c1.png)
... copying.
Display Message
If messages appear, see the following and solve the problem. Troubleshooting
7-7 You can view the code at the job history in the memory. e-Manual ˠ Copy ˠ Selecting Image Quality (Copy) The data size exceeds the machine's available memory.
Remove the jammed document. Print, send, or delete any documents stored in the system status screen.
imageCLASS D550 Basic Operation Guide - Page 96
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_96_bf2f.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_96_bf2f.png)
If an error message appears on the display?
"Display Message" (ˠP.7-7) Print the transmission management report to locate the appropriate corrective action. e-Manual ˠ Basic Operation ˠ Printing a List ˠ Printing a Communication Management Report If there is no problem
If You Cannot Solve a Problem
See "Troubleshooting" in the e-Manual, then solve the problem.
7-10 ...
imageCLASS D550 Basic Operation Guide - Page 113
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_113_07d3.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_113_07d3.png)
... Mode 1-6 Copyright xii
D
Date Settings 1-11 Density
Copy 3-4 Disclaimers xiii Display 1-6
Display Messages 7-7 LCD (Standby Mode 1-6 Document feeder tray 1-2 Document guides 1-2 Documents Clearing Jams 7-2 Placing 2-4 Requirements 2-2 Scanning Range 2-3 Documents Requirements 2-2
E
Error Code 7-7
F
Feeder 1-2
H
Handling vii
I
If a Power Failure Occurs 7-11 If Appears 7-8 If...
imageCLASS D550 Basic Operation Guide - Page 114
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_114_66b3.png)
![](/manualimages/v/5/canon-imageclass-mf4450-imageclass-d550-basic-operation-guide-764b5c3_114_66b3.png)
...Machine 6-16 Tray extension 1-2 Troubleshooting 7-1 Clearing Jams 7-2 Error Code 7-7 If a Power Failure Occurs 7-11 If Appears 7-8 If You Cannot Solve a Problem 7-12
U
USB port 1-3
R
Rear cover 1-3 Registering/Setting the Various Functions .. 8-1
S
Scan Functions 5-1 Scan Mode 1-6 Scanning area 1-2 Scanning Range 2-3 Selecting Print Side 2-16 Sharpness
Copy 3-7 Sleep Timer 1-10...
imageCLASS MF4570dn/MF4450 Starter Guide - Page 24
![](/manualimages/e/g/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-starter-guide-3e80878_24_0480.png)
![](/manualimages/e/g/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-starter-guide-3e80878_24_0480.png)
... that the icons for the installed software are added as follows. If you want to display the Help screen
(1) Select [File] → [Print] from the menu bar in the application.
(2) Select the printer in [Select Printer] or [Name] in [Search programs and files] under the [Start] menu. 2. Ensure that the MF Drivers and MF...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 7
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_7_85a2.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_7_85a2.png)
...- Sharing settings for the printer
Miscellaneous Settings
Communication mode/ ...job history
Configuring Using the Remote UI
For details, see "Network Settings" in your keyboard.
Device name/Location Remote UI On/Off
For details, see "Security" in the e-Manual. Since the machine has a built-in network board, you can utilize in the
e-Manual. Remote UI Functions
Checking the status...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 10
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_10_ed41.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_10_ed41.png)
... the Error indicator on the display? Does a message appear on or blinking? Is the machine in the Feeder
9-3
Paper Jams Inside the Machine
9-3
Display Message
9-6
Error Codes
9-6
...Print Result Is Dark
9-18
Printed Bar Codes Cannot Be Scanned
9-18
Paper Jams Occur Frequently When Performing
2-Sided Printing (MF4570dn Only)
9-18
10. Troubleshooting
9-1
Clearing Jams
9-2
Document...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 21
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_21_5c94.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_21_5c94.png)
...installation. In Case of documents. The telephone company also ...REN for ringing and special codes, which charges exceed local...this guide or the e-Manual, disconnect the equipment from ...may cause a facsimile error.
The telephone line cable... right to send any message unless such message clearly contains in a margin... Connection of this equipment (imageCLASS MF4570dn/MF4450) causes harm ...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 50
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_50_0998.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_50_0998.png)
... LGL STMT EXEC
4 Press [ ] or [ ] to close
screen.
Setting a Custom Paper Size
To use custom paper, you change ...] to select a paper size, and then
press [OK]. Paper Size A4 A5 B5 Custom Size
2-14 Document and Paper Handling
Setting a Paper Size and Type
Whenever you must specify a paper size and type. Paper Settings...
An error message appears, or printing is not performed correctly.
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 133
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_133_932f.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_133_932f.png)
Clearing Jams
Document Jams in Sleep mode?
9 Chapter
Troubleshooting
This section describes solutions for cases such as paper jam and when problems are not solved. Is the machine in the Feeder Paper Jams Inside the Machine
Display Message
Error Codes
If Appears
Troubleshooting
Check the Following First Is the power switched ON? Does a message appear on...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 138
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_138_d739.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_138_d739.png)
... under a onetouch key, change the settings for fax jobs
• Error send report • Error receive report • Job history in the system status screen
01/01/2011 02:07 PM FAX 123XXXXXXX
CANON
Error Report (Send
Send job resulted in use or disconnected. You were not able to send the document because the line is causing the transmission to...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 142
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_142_df19.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_142_df19.png)
...; Basic Operation ˠ Printing a List ˠ Printing a Communication Management Report If there is no problem
If You Cannot Solve a Problem
See "Troubleshooting" in the e-Manual, then solve the problem.... message appear on the display, refer to the following section to locate the appropriate corrective action. This may affect status of the machine are listed.
If an error message appears...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 161
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_161_c47f.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_161_c47f.png)
...2-2 Sending Faxes 6-2
Documents Requirements 2-2
E
Error Code 9-6
F
Fax Documents in the Memory Forwarding 6-14 History 6-17 Received Fax Documents 6-16 Transmission Documents 6-15
Fax mode 1-6 Fax Settings 6-19 Feeder 1-2
D
Date Settings 1-11 Density
Copy 3-4 Fax 6-3 Disclaimers xiv Display 1-6 Display Messages 9-6 LCD (Standby Mode 1-6 Document feeder tray 1-2 Document guides...
imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 163
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_163_adff.png)
![](/manualimages/o/4/canon-imageclass-mf4450-imageclass-mf4570dnmf4450-basic-operation-guide-aa34e7e_163_adff.png)
... 1-9 Time Settings 1-11 Toner Cartridge 8-6
Checking the Toner Level 8-8 Handling 8-7 Replacing Toner Cartridge 8-10 Trademarks xiii Transporting the Machine 8-16 Tray extension 1-2 Troubleshooting 9-1 Clearing Jams 9-2 Error Code 9-6 If a Power Failure Occurs 9-11 If Appears 9-8 If You Cannot Solve a Problem 9-12
U
USB port 1-3
11-7
Appendix
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