Classmates Took Money Out Of My Account But Didn't Give Me Access To The Site.

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Answer #1: Posted by Odin on November 5th, 2013 7:37 PM

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Odin

Member since:
April 10th, 2010

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Yours is one of a great many similar complaints about this company; sorry for your problems.

You may want to send a certified snailmail to the company, giving them a reasonable time (say 10 days) in which to respond. Then if you don't receive satisfaction you will want to dispute the charge with your card provider—but observe that bank's time limits, which you can learn by phoning it.

Here's Classmates's address:

Classmates Online, Inc.
P.O. Box 1269
Renton, WA 98057

If you wish to cancel (and haven't yet done so), follow the instructions at:
http://www.classmates.com/search/help/article?articleId=4384&keywords=cancel

You can reach Classmates at 206-301-5700. You can also write the company with this form.

You may if you wish complain to the state of Washington's Consumer Protection Division at 1125 Washington St. SE, Olympia, WA 98504.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.