Question posted by legend137 on March 1st, 2015

My Box Keeps Shutting Off And Rebooting However No Picture Or Sound Most Of The

during the hours from 12 am to late morning the box continues to shut itself off and reboot but cannot hold a charge. I have no tv...no sound no picture what does this mean

Current Answers

Answer #1: Posted by pellkiness on March 1st, 2015 8:52 AM
This answer was accepted by the poster of the original question.
pellkiness

Member since:
June 22nd, 2010

Points: 2,988,850
1,100
points
You need to have your box "hit" or maybe an amp installed. Your signal is weak/degraded. You need to contact your local Comcast office. You can do that by going here and typing in your zip code:

http://customer.comcast.com/service-center-locations

Comcast Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Frequently Asked Questions about Excessive Use
    ... to our Performance tier (12 Mbps downstream in the "... customer who uploads or downloads 1,000 pictures in the month. In both . ...information.  What will continue to evaluate our policies ... which offers thousands of TV programs from experience that ...about what Comcast means by us some additional facts to keep in relation to...There is roughly a three-hour delay between the cable ...
  • What is a set-top box?
    ... be able to compare prices and packages and the set-top box will be found here with your TV, allows you to your street address.  A set-top box (also known as On Demand from Comcast Digital Cable. Pictures of Comcast's set-top boxes can  enjoy services such as a digital converter, or digital cable...
  • Troubleshooting Your High-Definition
    ...If none of the above, to chat with an agent.  Problem Resolution No picture/no sound on HD channels Ensure that you currently subscribe to the channel you are trying to ... to schedule an appointment for further troubleshooting information.  Clear picture with wrong colors Verify your HD TV and HD-enabled set-top box are using HDMI or Component cables   Troubleshooting Your ...

Similar Questions

I Have No Picture Or Sound On My Tv.
I called Comcast and followed prompts (many times today) and waited 15 to 30 minutes between calls. ...
(Posted by nncytylr 11 years ago)
Boot
box says boot
(Posted by eleanor561 11 years ago)
Digital Box
MY DIGITAL BOX KEEPS GOING OUT.I HAVE UPLUGED IT MANY TIMES IS THERE A PLACE IN FORT MYERS WHERE I ...
(Posted by TVOLL 11 years ago)
What Does Dvi Hdmi Output Blocked Mean
(Posted by Anonymous-39700 12 years ago)
Ask a New Question
Use the box below to post a new question about Comcast.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Comcast Reviews

View thousands of Comcast user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Comcast customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Comcast customer service rankings, employee comments and much more from our sister site.