Question posted by kbossy1 on December 29th, 2009

One Of Our Boxes Does Not Work The Light Is Out And We Can Only Change Channels

by hand. we have had direct for at least four years. Are we allowed to get a free replacement box?

Current Answers

There are currently no answers that have been posted for this question.
Be the first to post an answer!

Remember that you can earn up to 1,100 points for every answer you submit. The better the quality of your answer, the better chance it has to be accepted.

DIRECTV Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • DIRECTV Remote Control Programming Steps
    ...remote While still holding down MUTE, press and hold the SELECT button until the green light at TV and press CHANNEL UP button. Receiver Reset Instructions Customize Your Guide 1080p on remote. Select "Parental,.... Point remote at the top of your TV may not be compatible with changing channels I get one? The green light on and control the volume, slide the mode switch at the top of ...
  • DIRECTV How to troubleshoot a black or snowy screen
    ...do a signal meter test, why do ? Make sure light on . Often, we display a blank screen with program title and description. You are viewing a channel where an upcoming sporting or special event is lit. Reset ... If the problem persists, call customer service at 1-800-531-5000. When you change channels, you may see our troubleshooting steps for "Searching for 15 seconds. Your TV is...
  • DIRECTV My remote doesn't work at all. How can I fix this?
    ... , change channels and bring up the menus, the problem is tuned to get my DIRECTV equipment? You may need the protection plan if I lease my equipment? Remote Control Programming Steps How long will it on the front of your remote to troubleshoot issues with the receiver. Problem Your remote control doesn't work at...

Similar Questions

Slow Changing Channels
we had a bad storm and lost our signal for about 12 hrs.i went out and brushed snow off the dish.but...
(Posted by jocasta58 11 years ago)
Snapping Noises And Green Boxes When Changing Channels
When changing channels on the main tv, there are snapping and harsh sounds, and green boxes and a de...
(Posted by ssuns53 11 years ago)
Not Changing Channels
put new batteries in remote, didn't help, taking a long time to change channels or the screen goes b...
(Posted by dacross73 12 years ago)
How Do I Stop The Lag When I Change Channels Using The Remote?
there is a lag of two to six seconds when i use the remote to change channels. directv does not seem...
(Posted by etrider 13 years ago)
Ask a New Question
Use the box below to post a new question about DIRECTV.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

DIRECTV Manuals

Find free DIRECTV manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

DIRECTV Reviews

View thousands of DIRECTV user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete DIRECTV customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed DIRECTV customer service rankings, employee comments and much more from our sister site.