Dish Network Outage

Are we going to be reimbursed for the time period that we are without TV? It has been about 3 hours now.

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Answer #1: Posted by kcmjr on September 14th, 2011 1:05 PM

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kcmjr

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DISH Network is having a signal outage on the 129 satellite. The 129 satellite is primarily an HD satellite, it provides High Def programming to the entire country.

"If your Dish Network-connected TV is claiming total signal loss, then at least take comfort in the fact that you're not alone. While the company hasn't revealed exactly what the problem is, Facebook and Twitter posts indicate a "technical issue" with satellite location 129. The really bad news comes when we learned that bird is responsible for carrying many HD channels and HD locals (check the links below for a list of all channels on 129). Switching over to SD channels will let you watch (if that can really be called watching TV) most content in the short term -- DBSTalk posters advise hitting menu and selecting 1 on your remote to pull up the guide if you're having trouble. If you currently hide standard-def channels, press menu, then 8, then 1 and uncheck the "HD only" box to see the working channels for now. We'll keep checking for any updates on the situation, but for now you're on your own in a 480-line wilderness, so good luck."

You can try calling 1-(877)-485-4741 for status however customer call volume has spiked and they are trying to answer all the calls as quickly as they can.

This outage is affecting accounts across the country. Ther engineers are working to get service restored ASAP.

You'll need to call Dish to find out if they will prorate you during the outage.

Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.

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