New Customer...can't Log In

Many months ago I tried to register but was blocked because I was just separated. Now I am divorces and get message when I try to register that my email address already exists. When I try and log in as a member I am told wrong password. No emails have been sent to me after 3 tries to get a new passwork

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Answer #1: Posted by Odin on March 4th, 2017 8:22 AM

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Odin

Member since:
April 10th, 2010

Points: 41,236,710

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Sorry for your problems. Similar ridiculous rejections have become increasingly common with various websites.

I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
For an email address that's not working, your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox--from Gmail's gear wheel [upper right] go to Settings, and then to Forwarding and POP/IMAP.
It's possible the problem is on your end. In case it is, follow these numbered steps:

Make sure you haven't disabled any scripts, and then
Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
Restart your computer. If the problem is not solved...
It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742

As a last resort you may have to ask the company. See https://www.helpowl.com/q/EHarmony/Troubleshooting/contact/1035447.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.