Lost Eset Security.

I Could Not Get My Computer To Start. I Contacted At&t And They Said I Have A Worm And To Contact Eset. I Did So, And They Could Not Find A Worm. They Suggested I Contact My Security Company, Which Was Eset. Eset Said For Me To Contact My Backup Company, Which Was Carbonite. I Contacted Carbonite And They Have Done A Complete Restoral, But They Suggested That I Reconnect Eset, Because I No Longer Had Any Security At All On My Computer. i Can Not Reach Eset Although They Told Me They Were Available For 24/7 Technical Report. Can You Help?kathleen Castro