Epson WorkForce WF-3620 Support Question
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Question posted by geowolt on April 16th, 2016
What Does Printer In Sleep Mode Mean And How To I Get Computer To Start Working
Printer says paper size doesn't match up and won't respond to any copying requests for any size paper. Printer icon shows the printer is in sleeping mode in several areas.
Current Answers
Answer #1: Posted by Odin on April 16th, 2016 5:37 PM
From Microsoft:
On most computers, you can resume working by pressing your computer's power button. However, not all computers are the same. You might be able to wake your computer by pressing any key on the keyboard, clicking a mouse button, or opening the lid on a laptop. Check the documentation that came with your computer or go to the manufacturer's website.
You haven't identified which operating system you're using (e.g. Windows XP, Windows 7), or even what kind of computer (laptop, desktop), so I can't give you the specific instructions that I'd like. Chances are Epson will answer over the phone--see the contact information here: https://www.contacthelp.com/epson/customer-service. For the best advice from Epson, be prepared if necessary to quickly ask for a Level 2 agent..
On most computers, you can resume working by pressing your computer's power button. However, not all computers are the same. You might be able to wake your computer by pressing any key on the keyboard, clicking a mouse button, or opening the lid on a laptop. Check the documentation that came with your computer or go to the manufacturer's website.
You haven't identified which operating system you're using (e.g. Windows XP, Windows 7), or even what kind of computer (laptop, desktop), so I can't give you the specific instructions that I'd like. Chances are Epson will answer over the phone--see the contact information here: https://www.contacthelp.com/epson/customer-service. For the best advice from Epson, be prepared if necessary to quickly ask for a Level 2 agent..
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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