Question posted by cindyheck1 on September 29th, 2010

Cannot Log Into Facebook Anymore With My Current Password

Tried to reset my password and facebook says they sent me a security code to my cell but I received nothing.  Facebook sent security code to my email and when I used it to reset my password it says "incorrect" code.  I cannot reset my password because everytime facebook sends me a "seurity code" to log on with it always says "incorrect".  This all happened after I tried to log in from a different computer when I was out of town.

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 3rd, 2011 7:53 AM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

Member since:
October 29th, 2010

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Here is all the info I could find on why this is happening. Hope it helps.

I received the "You requested a new Facebook password" email but I did not request a new password.

 

If you have received a Facebook password reset email that you did not request, it is likely that som... If you have received a Facebook password reset email that you did not request, it is likely that someone accidentally entered your email address or username when attempting to log in to their account. This often happens if you have a popular username or email address. As long as you do not click the link contained in the email, no action will be taken, and your account will remain secure.

However, if you receive a second email confirming that your password was reset, please visit the our Security section and take steps to secure your account. /help/?faq=17511   

 

I am not receiving the email to reset my password.

 

Check the Junk/Spam mail folder in your email account in case the email to reset your password was...

  1. Check the Junk/Spam mail folder in your email account in case the email to reset your password was misdirected by your email provider.
  2. Remember to check the inbox of all email addresses and mobile numbers to which you may have sent the password reset email. When you request a password reset, you will see a list of any email addresses and mobile numbers confirmed on your account. Note that for security reasons, parts of the email addresses and phone numbers will be hidden (e.g., [email protected], xxxxxxx5555).
  3. If you’re unable to find the password reset email, try to reset your password again by clicking here.
  4. After requesting a password reset a second time, if you still do not receive the email, wait 24 hours and try again. We may be experiencing temporary site issues that are affecting password reset emails.
  5. If you’re still not receiving the password reset email after the trying the four steps above, contact your ISP (Internet Service Provider) to make sure they’re not blocking email traffic coming from Facebook.


Tip: For security reasons, we limit the number of password resets that can be requested for an account in a short period of time. If you request to reset your password too many times too quickly, you may be blocked from requesting more for a short period of time. If this happens, wait 24 hours and try again.

 

I can’t receive the email to reset my password, because I no longer have access to the email address associated with my account.

 

Please note that you can change your login email address at any time in the Settings tab of the Acco... Please note that you can change your login email address at any time in the Settings tab of the Account page and can log in with any email address you have added to your account.

If you no longer have access to an email address associated with your Facebook account, you will need to contact your email service provider in order to regain access to that address.

For assistance in regaining access to your login email address, we recommend contacting your email service provider. For email domains other than those listed below, please locate your email service provider’s help center.


If you are experiencing other login issues, please see the Login Problems section of the Help Center for further assistance.

Please note that if you are having trouble accessing an existing account on the site, please do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

 

I get an "invalid link" error when I try to reset my password with the password reset link.

 

Please try copying and pasting the full link you received into your address bar. Some email provider... Please try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link. If you're still having problems, please view the Login Problems section of the Help Center.

Facebook Knowledge Base Results

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  • Help Center | Facebook
    ...ask one . /help/?faq=17014 I received the "Invalid Code" error message when I log in using a different web browser. Try logging in to my Facebook account? If you are prompted to reset your password every time you log in I tried to reset my password. See the Mobile Help Center page on the site, do not currently have received a Facebook password reset email that aren't listed here...
  • Help Center | Facebook
    ...number, try registering using your account is not strong enough, you may want to try logging in (with the email address you signed up with an incorrect email domain ...current high school student, you try loggi... When creating a new password, be created. /help /?faq=15471 I didn't sign up on the mobile site. Facebook is a security measure to help /?faq=13455 I am trying to use...
  • Help Center | Facebook
    ... chain letter and did ? Please note that any email addresses associated with any other people, besides the person who sent the invite, who may use to send Facebook notifications. /help /?faq=12190 I have received fake emails that you're trying to log in with your account are receiving emails from the exact email address you registered with regaining access to the...

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