Question posted by redultra on June 8th, 2011

How Can I Restore My Access To My Account? My Profile And Homepage Do Not Appear

I think I have been hacked? Or my security setting on my computer are wrong.

Current Answers

Answer #1: Posted by SirensRnotAmyth on June 10th, 2011 10:44 PM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

Member since:
October 29th, 2010

Points: 1,863,010
1,100
points
When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Help Center | Facebook
    ...on the abuser's profile. Your friend can report any photo that appears in a national sex...access information like , you are attempting to protect the security of the Privacy Settings page. The following forms of suicide on your Facebook account...? All reports will not restore the account or provide information on its... , and there are steps you think a photo should also contact the ...
  • Help Center | Facebook
    ... and deletion? Once you deactivate your account, your account,... Memorializing an account also prevents all information assoc... If you deactivate your account, your profile and all login access to permanently delete your profile and all information associated with the ability to other Facebook users. We recommend that is appearing in error, it is disassociated from...
  • Help Center | Facebook
    ... the bottom of the Privacy Settings page. /help/?faq=15642 ... any existing ties you have access to this might be able ... the "Report... If you think this data. If you do I...Profile" as a sex offender, we will not restore the account or provide information on the site is controlling o... If you're logged into an account, you can report any photo that appears below the profile...

Similar Questions

My Profile Picture Appears Blank
My profile picture appears blank on a friend's list but not on my other friends' list. Why?
(Posted by Anonymous-108442 11 years ago)
I Get The Top Line Of My Account But Cannot Access My Profile Or Home Page.
I can get to my Facebook page, but I cannot access my Profile or Home pages
(Posted by psmith1948 11 years ago)
My Facebook Is Messed Up...i Can't Access My Profile Page, Can't Access My Frien
I cannot access my profile page, I cannot access my friends, no online chat, no info comes up on my ...
(Posted by franislariviere 12 years ago)
Unable To Access Account Error As Password Limit Exceed
Unable to access account error as password limit exceed trying from 3 days any email support where i...
(Posted by seenasrinivas 13 years ago)
Ask a New Question
Use the box below to post a new question about Facebook.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Facebook Reviews

View thousands of Facebook user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Facebook customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Facebook customer service rankings, employee comments and much more from our sister site.