Question posted by jenniferleger7 on January 2nd, 2013

I Think I Should Get My Money Back

I was planning a surprise night for my fiance's 24th birthday & i thought the Hampton would be a wonderful spot because it was so beautiful , i was wrong !Before i booked my room , i asked them directly " do i need a credit card to book a room " they replied " no "so i booked " 1 king suit whirlpool " a week later i get a call from The Hampton Inn saying " you can not book this room because you need a credit card for this type of room " so i had to change my plans because i didnt want to use my fiance card because its a surprise . so i got a " king studio suit "When i booked in on 12/31/12 , they asked me when i wanted my romance package set up , i said 6:30 because i have dinner plans for 6:00 & i would like it to be there for when my fiance & I come back .when we got back at 8:00 , i had him blind folded to see the surprise , when i got to the room , NOTHING was set up ! it was very upsetting , because i wanted it done for him at 6:30 . i then called down to the front desk & she seemed very ungrateful , " yeah it will be right up " she said to me ! 30 MINUTES later a woman comes to my room and hands me champagne & it was SO WARM when i opened it , i had to put the champagne in EVERY glass i could fine & put it into my mini fridge . Had to wait at least and hour before i could start my night .Then children were running all around the halls screaming which i did no mind because it was only 10:00 , but as the night went on i could not sleep & called down & they said they'd get right on that but did not !I then rented a movie on the television , & the end got cut off because the fire alarms went off because people were smoking in the hall way on floor 4 ! ( i thought they had secretory for that reason ? ) , so we had to wait outside for about 30 minutes to 1 hour & now my fiance is sick ! Also before i booked the romance package a woman told me included was champagne , chocolates & flowers . i NEVER did receive flowers .Before i checked out there is a plaque saying if im not 100 % satisfied with my stay i dont pay , well i told her and she held out her hand as if to say pay and leave . Every thing that went wrong caused my surprise to my fiance to FAIL & make my night miserable & everything went wrong on the Hampton Inn's part .1) they did not set my room up for 6:30n like i ASKED it was done at 8;30 with WARM champagne 2) they were rude and unwelcoming 3) i got false information on the package i purchased4) i did not finish my movie i BOUGHT because alarms went off for smoking in the building5) i did not sleep at all because of loud children in the halls ( which i complained about )6 ) when i checked out they did not care about my satisfaction , they wanted my money and wanted us gone. I paid a total of : 220.33$ & i do have my receipt & i do want my money back because it said on the plaque on the door , " if your not 100% satisfied you dont pay " well i was not & when i was there they did not follow that rule & did not care .I would not come back again , & i do NOT recommend ANYONE to go . The Hampton Inn i went to was in Moncton , NB the address is700 Mapleton Road , Moncton , NB , E1G 0L7Phone # : 506-855-4819 Fax # : 506-855-8702 so sense the plaque said if im not 100 % satisfied , which i am not , shouldnt i get my money back ?

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